本研究主要在對於現行車用導航系統之使用對駕駛者心理影響之狀況進行了解。研究以心理壓力感為主要探討方向，研究方法採用質性研究與量化調查綜合之方式進行。第一次問卷以一般駕駛為主要對象，藉由因素分析得到目前影響駕駛心理壓力之四項因素；接著以得到之因素為方向進行探索性訪談。訪談後進行三角驗證，以得到第二次問卷調查之題目方向，最後進行第二次問卷調查之分析，並得到相關結果，其可為日後車用導航系統設計改良之方向，亦可讓駕駛者作為選擇導航系統之條件基準。問卷形成之流程及經過初測及修改後所發展出具信度、效度之問卷，可作為爾後車用導航系統設計之應用，幫助設計師可以較少時間與成本即能找出潛藏的使用性問題。亦可依照此架構，衍生出其他使用性之問卷。

This study investigated the mental effects of the drivers when using in-vehicle navigation systems. The focal point is the degree of the psychological stress in the research. Qualitative and quantitative studies were adopted to administ the study. The samples of the first questionnaire are general drivers and this result was used in factor analysis to get four facts which effect drivers’ psychological stress. The four facts are the basis to exploratory interviews. The results of the interviews were induced to develop the questions of the second questionnaire and received the affiliated results. The results can be used to improve the in-vehicle navigation and be the criterions when choosing by consumers. The forming process of the questionary and the questionary which has reliability and validity can be the application to design in the future. They can help designer to discover potential questions with less time and cost. The designers can also make another questionaries by the framework.

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