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研究生: 章佳筠
Chang, Chia-Yun
論文名稱: 主管真誠領導與員工工作形塑:角色認同、情緒耗竭及工作投入的觀點
Authentic Leadership and Employee Job Crafting: Role Identity, Emotional Exhaustion and Work Engagement Perspectives
指導教授: 李憲達
Li, Hsien-Ta
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系碩士在職專班
Department of Business Administration (on the job class)
論文出版年: 2019
畢業學年度: 107
語文別: 中文
論文頁數: 101
中文關鍵詞: 真誠領導角色認同情緒耗竭工作投入工作形塑
外文關鍵詞: Authentic Leadership, Role Identity, Emotional Exhaustion, Work Engagement, Job Crafting
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  • 本研究目的以員工角色認同、員工情緒耗竭及員工工作投入的觀點探討主管真誠領導與員工工作形塑之間的關係。

    本研究以目前有工作者且有從屬關係、不限產業類別之人員為受測對象,採取網路問卷調查方式,共發出658份問卷,實際回收有效問卷共642份,有效回收率97%,並應用SPSS17與Smart PLS2.8.1針對樣本資料進行統計分析、測量模型與結構方程模型等方法驗證本研究之假設。根據統計分析結果歸納出研究結論如下:1.主管自我察覺與員工角色認同及員工工作投入有顯著正向關係。2.主管自我察覺、主管關係透明度及主管內化道德觀與員工情緒耗竭有顯著負向關係。3.員工角色認同與增加結構性工作資源、增加社會性工作資源及增加挑戰性工作要求有顯著正向關係。4.員工情緒耗竭與減少阻礙性工作要求有顯著負向關係。5.員工工作投入與增加結構性工作資源、增加社會性工作資源及增加挑戰性工作要求有顯著正向關係。6.員工情緒耗竭與員工角色認同及員工工作投入有顯著負向關係。7.員工角色認同與員工工作投入有顯著正向關係。最後依據本研究結果提出具體管理意涵及後續研究建議,以供學術界參酌。

    This study focuses on the relations between authentic leadership and job crafting from the perspectives of employee’s role identity, emotional exhaustion, and work engagement.

    This study distributed the questionnaires through an online survey platform, with 658 questionnaires distributed and 642 valid questionnaires collected (97%). We used SPSS 17 and Smart PLS 2.8.1 to conduct descriptive analysis, measurement model analysis, and Partial Least Squares Structural Equation Modeling to test the hypotheses.

    According to the analysis results, we make the conclusions as follows:
    1. The self-awareness of the supervisor has a significant positive effect on the role identity and work engagement of the employees
    2. The self-awareness、relational transparency and internalized moral of the supervisor have a significant negative effect on the emotional exhaustion of the employees.
    3. Role identity of the employee has a significant positive effect on increase structure job resources, social job resources, and challenging job demands.
    4. Emotional exhaustion of the employee has a significant negative effect on decrease job demands hindering.
    5. Work engagement of the employee has a significant positive effect on increase structure job resources, social job resources , and challenging job demands.
    6. Emotional exhaustion of the employee has a significant negative effect on role identity and work engagement.
    7. Role identity of the employee has a significant positive effect on work engagement. After that, the practical implications and limitations will be discussed.

    摘要 I 誌謝 VI 目錄 VII 表目錄 IX 圖目錄 X 第一章 緒論 11 第一節 研究背景與動機 11 第二節 研究目的 14 第三節 研究範圍 15 第四節 研究流程 16 第二章 文獻探討 17 第一節 真誠領導 17 第二節 角色認同 22 第三節 情緒耗竭 26 第五節 工作形塑 36 第六節 各構面間之相關研究與研究假設 42 第三章 研究方法 48 第一節 研究架構與假設 48 第二節 研究設計與調查實施 50 第三節 資料分析方法 56 第四章 資料分析結果 58 第一節 樣本資料分析 58 第二節 變數之敘述性統計分析 60 第三節 信度與效度分析 65 第四節 假設檢定 72 第五節 共同方法變異之檢測 78 第五章 結論與建議 79 第一節 研究結果與討論 79 第二節 管理意涵 84 第三節 研究限制與未來研究建議 85 參考文獻 86 附錄一 研究問卷 97

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