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研究生: 陳映淳
Chen, Ying-Chun
論文名稱: 品牌運用代言人形象對消費者購買意願影響之研究
A Study on the Influence of Brand Endorsers' Image on Consumers' Purchase Intention
指導教授: 侯建任
Hou, Jian-Ren
學位類別: 碩士
Master
系所名稱: 管理學院 - 工業與資訊管理學系
Department of Industrial and Information Management
論文出版年: 2025
畢業學年度: 113
語文別: 中文
論文頁數: 65
中文關鍵詞: 品牌代言人代言人形象消費者購買意願相關代言人可信度專業吸引力
外文關鍵詞: celebrity endorser, source image, consumer purchase intention, domain congruence, trustworthiness, expertise, attractiveness
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  • 隨著市場競爭日益激烈,品牌行銷策略受到重視。其中,品牌代言人行銷作為提升形象與產品曝光度的重要手法,對於消費者購買意願產生之影響。本研究旨在探討品牌代言人形象如何影響消費者購買意願,並分析不同代言人特質(吸引力、可信度、專業)對消費者購買意願影響機制。
    本研究採用實驗設計,透過問卷調查收集消費者對於不同代言人的形象與是否從事相關運動產業,其代言人之吸引力、可信度、專業是否影響影響代言人溝通效果,與消費者對聯名產品的態度與購買意願,並運用統計模型驗證研究假設。
    因此,透過多變量變異數分析(MANOVA)驗證從事運動與代言人形象的交互作用,並經由結構方程模型(SEM)驗證代言人的吸引力、可信度、專業是否影響影響代言人溝通效果,進而影響消費者對聯名產品的態度與購買意願。
    研究結果顯示,形象對從事運動有交互作用,且形象對吸引力、專業與可信度有影響。運動類型影響代言人的專業形象,從事高爾夫運動的代言人專業較從事其他運動更受消費者認可,雖然能提升專業形象,但不一定會提高代言人的可信度與吸引力。且代言人的專業與可信度影響代言人溝通效果,進而影響消費者對聯名產品的態度,最終提升購買意願。此外,消費者對聯名產品的態度與購買意願之間相互關聯,當消費者對產品有較高的認同感時,較可能產生購買行為。然而,當代言人的形象不佳時,運動類型對其吸引力、可信度、專業的影響並無太大差異,形象仍是影響代言人溝通效果的關鍵因素。
    基於研究結果,本研究提出建議,對於企業而言,在選擇代言人時,應綜合考量其形象與從事運動類型。即使代言人所從事之運動類型與品牌相互契合,但形象不佳仍可能削弱品牌之市場影響力。

    As market competition intensifies, celebrity endorser marketing has become an important strategy for enhancing source image and product visibility. This study aims to explore how the source image of celebrity endorsers influences consumers’ purchase intentions and to analyze the mechanisms through which different source-credibility dimensions—namely attractiveness, trustworthiness, and expertise—affect consumer purchase intentions. This study adopts an experimental design and collects data through a questionnaire survey. Statistical models are employed to test the proposed hypotheses. Multivariate Analysis of Variance (MANOVA) is used to examine the interaction effects between sports involvement and source image, while Structural Equation Modeling (SEM) is applied to verify whether the endorser’s attractiveness, trustworthiness, and expertise influence communication effectiveness, which in turn affects consumer attitudes toward co-branded products and purchase intentions. The results indicate that source image interacts with sports involvement and significantly influences perceptions of attractiveness, expertise, and trustworthiness. The type of sport affects the endorser’s perceived expertise; endorsers involved in golf are perceived as more expert than those in other sports. Although this enhances their expertise, it does not necessarily improve their trustworthiness or attractiveness. Moreover, both expertise and trustworthiness significantly impact communication effectiveness, which subsequently influences consumer attitudes toward co-branded products and ultimately enhances purchase intentions. Additionally, consumer attitudes toward co-branded products are positively associated with purchase intentions— when consumers have a stronger identification with the product, they are more likely to make a purchase. However, when the endorser’s source image is poor, the type of sport has limited influence on perceived attractiveness, trustworthiness, and expertise, suggesting that source image remains a key factor in communication effectiveness. Based on the findings, this study recommends that companies carefully consider both the endorser’s source image and their domain congruence when selecting celebrity endorsers.

    摘要I 誌謝V 目錄VI 表目錄VIII 圖目錄IX 第一章 緒論1 1.1 研究背景1 1.2 研究動機2 1.3 研究目的3 1.4 預期貢獻4 1.5 研究流程4 第二章 文獻探討 5 2.1 代言人定義與探討5 2.2 代言人5 2.3 代言人溝通效果8 2.4 對聯名產品的態度9 2.5 購買意願10 2.6 小結12 第三章 研究方法 13 3.1 研究變數操作型定義13 3.1.1 吸引力13 3.1.2 可信度13 3.1.3 專業13 3.1.4 代言人溝通效果13 3.1.5 對聯名產品的態度14 3.1.6 購買意願14 3.2 實驗設計15 3.2.1 問卷設計15 3.2.2 研究情境17 3.2.3 操弄檢定20 3.2.4 問卷資料蒐集21 3.3 資料分析方法21 3.3.1 敘述統計分析(Descriptive Statistics Analysis)21 3.3.2 問卷信效度分析21 3.3.3 多變量變異數分析(MANOVA)22 3.3.4 結構方程模型(Structural Equation Modeling)23 3.4 前測執行與分析23 3.5 小結24 第四章 資料分析結果25 4.1 敘述性統計分析25 4.2 問卷信效度分析27 4.3 結構方程模型分析29 4.4 多變量變異數分析結果31 4.4.1 吸引力與形象和從事相關運動之交互作用33 4.4.2 專業與形象和從事相關運動之交互作用34 4.4.3 可信度與形象和從事相關運動之交互作用36 4.5 小結38 第五章 結論40 5.1 管理意涵40 5.2 學術意涵41 5.3 研究限制與未來研究建議42 參考文獻44 附錄-正式問卷內容48

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