本研究為描述性研究，目的是瞭解國內各級醫院護理工作負荷與住院病人護理照護滿意程度之相關性。研究資料包含116個護理單位（56個內科病房、50個外科病房、10個綜合科病房）4163位病人參與，由同意參與之醫院的護理單位提供護理工作負荷資料，同時於該單位以隨機取樣方式調查住院病人護理照護滿意度。自變項為住院病人屬性（性別、平均年齡、教育程度）、護理單位之工作密集度、病床週轉率、護理時數、病護比例及技術組合，依變項為住院病人護理照護滿意度，資料以迴歸分析探討自變項與依變項之間的關係。研究結果：一、住院病人屬性與護理照護滿意度無統計上相關。二、白班病護比與病人護理照護滿意度呈負相關（p < 0.05），即白班每位護理人員照顧的病人數愈多，病人護理照護滿意度愈低。建議護理行政管理者需調整白班病護比，以提升病人護理照護滿意度。

The purpose of this study was to explore the relationship between nursing workload and patient satisfaction with nursing care. A total of 116 nursing units (56 medical wards, 50 surgical wards and 10 integrated wards ) and 4163 patients participant. Independent variable were characteristics of patient (gender, age , education level), work intensity, turnover rate, daily average nursing hours per patient day, nurse-patient ratio and skill mix. Dependent variable was patient satisfaction with nursing care. Regression analysis was used to illustrate how independent variables related to dependent variables. Study result showed no statistically significant correlation satisfaction with nursing care and characteristics of patient. Nurse-patient ratio of the day shift was significantly correlated to inpatient satisfaction with nursing care . Nursing administrators should appropriately arrange nursing staffing of the day shift, in order to increase patient satisfaction with nursing care.

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