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研究生: 林潭煇
Ling, Tan-Hui
論文名稱: 電商商業模式分析 : 以等等茶葉為例
E-commerce Business Model:A Case Study of DengDeng Tea
指導教授: 方世杰
Fang, Shih-Chieh
學位類別: 碩士
Master
系所名稱: 管理學院 - 高階管理碩士在職專班(EMBA)
Executive Master of Business Administration (EMBA)
論文出版年: 2024
畢業學年度: 113
語文別: 中文
論文頁數: 120
中文關鍵詞: 電商商業模式策略模式營運模式獲利模式平臺經濟
外文關鍵詞: e-commerce business model, strategic model, operational model, profit model, platform economy
相關次數: 點閱:108下載:12
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  • 隨著消費者網購習慣的普及,電商市場競爭日趨激烈。企業除了需創新,更應聚焦於商業模式的適用性與效果分析,以確保在不同市場情境中保持競爭優勢。本研究以小型品牌「等等茶葉」為例,採用質性個案研究法,運用商業模式帆布圖深入探討其策略模式、營運模式與獲利模式,並分析三者之間的相互關係,為決策制定提供依據。
    研究結果顯示,「等等茶葉」透過強化價值主張、運用科技行銷以及拓展合作夥伴關係,可有效提升顧客滿意度與忠誠度。此外,平臺經濟在電商競爭中的作用尤為關鍵,資源整合與網絡效應成為中小型品牌突圍的核心策略。本研究不僅對「等等茶葉」的商業模式提出優化建議,也為其他電商品牌提供參考,助其應對市場挑戰。

    With the widespread adoption of online shopping habits among consumers, the e-commerce market has become increasingly competitive. Businesses must not only innovate but also focus on analyzing the applicability and effectiveness of their business models to maintain a competitive edge in diverse market scenarios. This study uses the small brand "DengDeng Tea" as a case study, adopting a qualitative case research method and utilizing the Business Model Canvas to explore its strategic model, operational model, and profitability model. It further analyzes the interrelationships among these models to provide a basis for decision-making.
    The findings indicate that "DengDeng Tea" can effectively enhance customer satisfaction and loyalty by strengthening its value proposition, leveraging technology-driven marketing, and expanding its network of partnerships. Moreover, platform economics play a critical role in e-commerce competition, with resource integration and network effects emerging as core strategies for small and medium-sized brands to break through. This study not only offers optimization recommendations for DengDeng Tea's business model but also provides insights for other e-commerce brands to address market challenges with precision.

    摘要 I Abstract II 致謝 VI 目錄 VII 圖目錄 IX 表目錄 X 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的與問題 7 第三節 研究內容與流程 9 第二章 文獻回顧 11 第一節 商業模式概要 11 第二節 商業模式的構成 21 第三節 電子商務的文獻 27 第四節 電商的商業模式分析 30 第三章 研究方法 33 第一節 質性研究 33 第二節 個案研究 35 第三節 資料收集與分析 41 第四章 研究發現 52 第一節 等等茶葉發展歷程 : 三個時期商業模式概述 54 第二節 第一階段 鞏固顧客關係(2011~2014年) 60 第三節 第二階段品牌建立與品牌規劃(2015~2017年) 65 第四節 第三階段擴展通路延伸至B2B營運模式(2018~迄今) 69 第五節 研究討論與分析 76 第五章 結論與建議 95 第一節 研究結論 95 第二節 研究貢獻 99 第三節 研究限制與未來研究建議 102 參考文獻 104

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