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研究生： 蔡欣儒
Tsai, Hsin-Ju
論文名稱： 組織社會資本及組織運作模式對於智慧資本及知識管理干擾效果之研究
The Moderating Effects of Social Capital and Organizational Operation Mode on Intellectual Capital and Knowledge Management
指導教授： 吳萬益
Wu, Wann-Yih
學位類別： 碩士
Master
系所名稱： 管理學院 - 企業管理學系
Department of Business Administration
論文出版年： 2003
畢業學年度： 91
語文別： 英文
論文頁數： 98
中文關鍵詞： 智慧資本 、知識創造活動 、知識管理績效 、知識管理 、社會資本
外文關鍵詞： Intellectual Capital, Knowledge-Creating Activities, Knowledge Management, Knowledge Management Effectiveness, Social Capital
相關次數： 點閱：98  下載：2 
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    • 近年來，企業經理人日益強調公司知識管理對於組織運作的重要性，而組織的社會資本也被認為是知識管理推動的過程中催化作用的角色。然而，社會資本對於知識管理的影響仍有待更進一步的研究。因此，本研究之目的在於探討組織社會資本及組織運作模式對於知識創造、智慧資本及知識管理績效三者的影響。
    本研究進行專家訪談並透過問卷調查收集資料，共回收134份有效問卷，進行進一步的統計分析，包括：因素分析、多元迴歸分析、典型相關分析，以及結構方程模型。研究結果如下：(1) 高度授權及高度社會資本的公司傾向更頻繁的知識創造活動及累積較多的智慧資本；(2) 組織智慧資本的程度會影響知識管理之績效；(3) 社會資本及組織授權對於知識創造與智慧資本間的關係具有顯著的干擾效果。

    Recently, more and more chief executives have suggested that knowledge management is a “must do” item in their firms. These executives also argued that to implement knowledge management effectively, the social capital will play a catalyst. However, how social capital influence knowledge management is subject to further studies. The purpose of this study is to investigate the impacts of social capital and organizational operation mode on knowledge creation, intellectual capital and knowledge management effectiveness.
    This study adopted expert interview and questionnaire survey to obtain data. One hundred and thirty four valid questionnaires are used for statistical analysis, including factor analysis, t-test, multiple regression analysis, canonical correlation analysis, and structural equation model. The study concluded the following results: (1) firms operate under higher levels of delegation authority and social capital tend to exercise more knowledge-creating activities and intellectual capital; (2) the levels of intellectual capital tend to significantly impact on KM effectiveness; (3) there are significant moderating effects of social capital and delegation authority on the relationships between knowledge-creating activities and intellectual capital.

    CHAPTER 1 INTRODUCTION 1 1-1 RESEARCH BACKGROUND AND RESEARCH MOTIVATION 1 1-2 RESEARCH OBJECTIVES 5 1-3 RESEARCH PROCEDURE 6 1-4 THE STRUCTURE OF THIS STUDY 8 CHAPTER 2 LITERATURE REVIEW 11 2-1 DEFINITION OF RESEARCH VARIABLES 11 2-1-1 Knowledge-Creating Activities 11 2-1-2 Intellectual Capital 15 2-1-3 Social Capital 19 2-1-4 Organizational Operation Mode 21 2-1-5 Knowledge Management Effectiveness 21 2-2 INTERRELATIONSHIPS AMONG RESEARCH CONSTRUCTS 22 2-2-1 Interrelationships between Social Capital, Organizational Operation Mode and Knowledge-Creating Activities 22 2-2-2 Interrelationships between Human Capital, Customer Capital and Structural Capital 22 2-2-3 Impacts of Knowledge-Creating Activities on Intellectual Capital 23 2-2-4 Impacts of Intellectual Capital on KM Effectiveness 24 2-2-5 Moderating Effects of Delegation Authority 25 2-2-6 Moderating Effects of Social Capital 25 CHAPTER 3 RESEARCH DESIGN AND METHODOLOGY 27 3-1 THE CONCEPTUAL MODEL 27 3-2 CONSTRUCT MEASUREMENT 28 3-2-1 Knowledge-Creating Activities 28 3-2-2 Social Capital of the Firm 29 3-2-3 Organizational Operation Mode 30 3-2-4 Organizational Intellectual Capital 31 3-2-5 Knowledge Management Effectiveness 33 3-2-6 The Information of Firms and Respondents 34 3-3 HYPOTHESES TO BE TESTED 35 3-4 QUESTIONNAIRE DESIGN 36 3-5 SAMPLING PLAN 36 3-6 DATA ANALYSIS PROCEDURES 37 3-6-1 Descriptive Statistic Analysis 37 3-6-2 Purification and Reliability of the Measurement Variables 37 3-6-3 Interrelationships Between Research Variables 38 CHAPTER 4 DESCRIPTIVE ANALYSIS AND RELIABILITY TESTS 39 4-1 INTRODUCTION 39 4-2 DESCRIPTIVE ANALYSIS 39 4-2-1 Response Rates 39 4-2-2 Characteristics of Sample Firms and Respondents 40 4-2-3 Measurement Results for Relevant Research Variables 43 4-3 RELIABILITY TESTS 46 4-3-1 Knowledge-Creating Activities 46 4-3-2 Social Capital 50 4-3-3 Delegation of Authority 51 4-3-4 Intellectual Capital 52 4-3-5 Knowledge Management Effectiveness 57 CHAPTER 5 RESEARCH ANALYSIS AND RESULTS 59 5-1 INTERRELATIONSHIPS AMONG RESEARCH CONSTRUCTS 59 5-1-1 Interrelationships among Social Capital, Delegation Authority, and Knowledge-Creating Activities 59 5-1-2 Interrelationships among Structural Capital, Human Capital, and Customer Capital 61 5-1-3 Interrelationships among Social Capital, Knowledge-Creating Activities, Delegation Authority, and Intellectual Capital 63 5-2 STRUCTURAL EQUATION MODEL 70 5-3 MODERATING EFFECTS OF DELEGATION AUTHORITY AND SOCIAL CAPITAL ON THE RELATIONSHIPS BETWEEN KNOWLEDGE-CREATING ACTIVITIES AND INTELLECTUAL CAPITAL 75 5-4 COMPARISONS OF RESEARCH FACTORS BETWEEN FIRMS WITH DIFFERENT LEVELS OF SOCIAL CAPITAL AND DELEGATION AUTHORITY 79 CHAPTER 6 RESEARCH CONCLUSION AND SUGGESTIONS 83 6-1 RESEARCH CONCLUSIONS 83 6-2 RESEARCH SUGGESTIONS 86 REFERENCE 87 APPENDIX I: SURVEY QUESTIONNAIRE 93

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