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研究生: 楊政寰
Yang, Cheng-Huan
論文名稱: 飛機儀表故障排除使用者介面設計之成效研究
Research on the effectiveness of user interface design for aircraft instrument troubleshooting
指導教授: 謝孟達
Shieh, Meng-Dar
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 工業設計學系碩士在職專班
Department of Industrial Design (on-the-job training program)
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 87
中文關鍵詞: 飛機儀表故障排除 、工作效率 、心理感受 、介面設計 、易用性測試
外文關鍵詞: Aircraft instrument troubleshooting, psychological feeling, interface design
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  • 近年來隨著科技的發展,國防實力不斷增長,各式戰機進行升級,機體性能、武器系統、雷達追蹤日益精進,但操作模式上仍舊維持傳統模式,其中以故障排除最為迫切需要改進,不良的故障排除流程將增添飛行困難與飛安風險。本研究將以飛行員為中心設計為原則,改良現役主力戰機之故障排除流程,在人員可維持現有飛行習慣,不另行接受換機訓練的前提下,增進故障排除流程之工作效率,以提升作戰效能。
    本研究招募12位專業飛行員,進行傳統故障排除流程與直覺式介面故障排除流程兩者間效率之差異與主觀心理評價。實驗流程為計時前述兩者完整故障排除之操作時間,探討兩者間效率之差異。實驗完成後透過心理評價問卷填寫,進行心理感受之分析,期望能提升故障排除成效、操作滿意度與降低使用者心理壓力。
    透過研究可發現,本研究所設計的直覺式介面故障排除操作滿意度經SUS易用性評分均值為82.3分B級,易用性程度高。且直覺式介面故障排除成效(平均秒數:254.793秒)較傳統式故障排除成效(平均秒數:267.973秒)佳,使用上效率平均快了13.18秒(5.2%)。直覺式介面故障排除設計也能有效降低飛行員操作當下的心理壓力(直覺式介面故障排除效率心理評價分數(平均分數4.6)優於傳統式故障排除心理評價分數(平均分數-4.25)。

    In recent years, national defense capabilities have continued to grow. However, the traditional mode of operation is still maintained, and troubleshooting is the most urgent improvement. Poor troubleshooting procedures will increase flight difficulties and flight safety risks. This research will take the pilot-centered design as the principle to improve the troubleshooting process of the main fighters in active service. Under the premise that the personnel can maintain their existing flying habits, the work efficiency of the troubleshooting process will be improved to enhance combat effectiveness. This research will recruit active air force pilots to perform the difference in work efficiency and subjective psychological evaluation between traditional and intuitive interface troubleshooting. The experiment is to simulate the time it takes for the pilot to troubleshoot when the system fails, and to explore the difference in work efficiency between the two. After the experiment, the psychological evaluation questionnaire will be filled in to analyze the psychological feelings. Through the research, the intuitive interface troubleshooting designed by this research is 82.3 points B grade by the System Usability Scale. And the intuitive interface troubleshooting effect (average number of seconds: 254.793 seconds) is better than the traditional type (average number of seconds: 267.973 seconds), and the efficiency is faster by 13.18 seconds (5.2%) on average. The intuitive interface troubleshooting design can also effectively reduce the pilot's current psychological stress during operation (the intuitive interface troubleshooting efficiency psychological evaluation score (average score 4.6) is better than the traditional type (average score -4.25).

    摘要 I Research on the effectiveness of user interface design for aircraft instrument troubleshooting II 誌謝 VIII 第1章、緒論 1 1.1研究背景與動機 1 1.2研究目的 1 1.3研究範圍與限制 2 1.4研究架構與流程圖 3 第2章、文獻探討 5 2.1 飛機儀表之比較與分析 5 2.1.1 歷代飛機儀表 6 2.1.2 F-16儀表故障燈位置 7 2-2 使用者介面設計/使用者體驗設計 9 2.2.1 使用者介面 9 2.2.2 使用者體驗 11 2-3 易用性測試 12 第3章、研究方法 14 3.1 工作效率實驗 14 3.1.1 實驗內容 14 3.1.2 儀器設備 14 3.1.3 實驗場域設置 15 3.1.4 實驗對象 16 3.2 調查法 16 3.2.1 焦點團體 16 3.2.2 問卷調查 16 3.2.3 語意差異量表 17 3.3 易用性測試 18 3.3.1 易用性測試流程 18 3.3.2 易用性量表 21 3.3.3 易用性量表問卷設計 22 3.4 信度分析 23 3.5 計時採樣 24 第4章、研究步驟 25 4.1 故障項目選定 27 4.1.1 問卷調查法 27 4.1.2 歷史紀錄 32 4.1.3 飛行模擬機訓練記錄 32 4.2 直覺式故障排除介面設計 34 4.2.1 設計原則 34 4.2.2 操作介面設計 34 4.3 工作效率實驗流程 37 4.4 心理評價問卷 38 第5章 實驗結果 40 5.1 信度分析 40 5.2 故障排除效率比較 42 5.2.1 傳統式故障排除工作成效 42 5.2.2 直覺式故障排除工作成效 44 5.2.3 工作成效比較 45 5.2.4 工作成效T檢定 46 5.3 易用性評估 49 5.3.1 受測者招募 49 5.3.2 年資與故障排除效率之關係 50 5.3.3 直覺式故障排除介面之易用性量表 59 5.3.4 直覺式故障排除介面之易用性結果分析 59 5.4 傳統式與直覺式故障排除之心理評價問卷 61 5.4.1 問卷資料分析 61 5.4.2 傳統式與直覺式故障排除心理評價之單因子獨立變異數分析 62 5.4.3 故障排除效率與心理評價之雙變數相關分析 68 第6章 結論與建議 72 6-1 結論 72 6-2 建議 73 參考文獻 74 附錄 76 附錄一 System Usability Scale 76 附錄二 故障項次圖 77 附錄三 原始數據 81 附錄四 訪談逐字稿 82

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