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研究生: 陳靚芸
Chen, Jing-Yun
論文名稱: 人格特質與建言行為
Personality and Voice Behavior
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系碩士在職專班
Department of Business Administration (on the job class)
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 122
中文關鍵詞: 主動積極外向性傳統性領導者與部屬交換關係挑戰型建言支持型建言
外文關鍵詞: Proactive, Extraversion, Traditionality, Leader-Member Exchange, Challenging voice, Supportive voice
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  • Burris(2012)認為管理者對建言的反應及支持程度會取決於建言類型的呈現,故試著擴大建言範圍,將建言分類為「挑戰型」(challenging)與「支持型」(supportive),此研究發現領導者會對部屬採用不同的建言方式而產生不同的正負面評價。因Burris(2012)此篇研究主要是探討建言所帶來的風險和獎賞,也就是建言的結果,但目前尚未有相關研究有對此二類建言做進一步的前因探討,故為了能了解建言前因-人格特質對挑戰型及支持型建言是否會產生不同的影響,為本研究之目的。
    本研究以台灣各產業為研究對象,研究問卷分為A、B兩式,總計發放135套問卷,回收有效樣本為100套,有效樣本回收率為74.07%。希望瞭解員工人格特質-主動積極、外向性、傳統性與挑戰型及支持型建言之關聯性研究。此外,也進一步討論領導者與部屬交換關係能否調節員工人格特質-主動積極、外向性、傳統性與挑戰型與支持型建言之間的關係。經由實證分析,本研究分析結果如下:
    (一) 部屬主動積極及外向性人格特質越高,則挑戰型建言行為越多。
    (二) 部屬主動積極及外向性人格特質越高,則支持型建言行為越多。
    (三) 當領導者與部屬交換關係越好,會增強部屬的主動積極人格特質與
    挑戰型建言之間的正向關係。
    (四) 當領導者與部屬交換關係越好,會增強部屬的主動積極人格特質與
    支持型建言之間的正向關係。

    Burris (2012) thought that manager's responses and support of voice depend on whether employees speak up in challenging or supportive ways. Burris’s research found that the manager will produce positive and negative evaluation by different voice their subordinate’s chooses, but so far has not been discussed the antecedent factors that let employees to speak up in challenging voice or supportive voice. So in order to understand the antecedent factors of voice, the goal of this research is to find out if the personality affects the challenging and supportive voice differently.
    The research is performed through the questionnaires survey to a variety of industries in Taiwan with two versions of questionnaires: one for managers and another for team members. We sent 135 questionnaires and a total of 100 valid questionnaires are returned, and the final response rate is 74.07%. We also examined the moderating effect of LMX on relationships between a subordinate’s personality, challenging voice and supportive voice. We use hierarchical regression analysis to verify all hypotheses.
    Our findings can be summarized as following. First, a subordinate’s proactive personality is positively associated with challenging and supportive voice. Secondly, a subordinate’s extraversion personality is positively associated with challenging and supportive voice. Finally, LMX mediates the relationship between a subordinate’s proactive personality, challenging voice and supportive voice.

    摘 要 i Abstract ii 致 謝 iii 目 錄 iv 表目錄 vi 圖目錄 vii 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 章節架構 4 第二章 文獻探討 5 第一節 人格特質 5 第二節 挑戰型建言及支持型建言 17 第三節 人格特質對挑戰型及支持型建言之關聯性 25 第四節 領導者與部屬交換關係的調節效果 33 第三章 研究方法 40 第一節 研究架構 40 第二節 研究假設 41 第三節 研究變數 42 第四節 問卷設計 45 第五節 抽樣方法 50 第六節 資料分析方法 51 第四章 實證分析結果 54 第一節 樣本基本資料分析 54 第二節 信度分析 61 第三節 因素分析 67 第四節 建構效度分析 68 第五節 相關係數分析 72 第六節 層級迴歸分析 73 第七節 研究假設結果整理 86 第五章 結論與建議 82 第一節 研究結論 88 第二節 研究貢獻與限制 94 第三節 研究建議 97 參考文獻 101 附 錄I:問 卷 A 117 附 錄Ⅱ:問 卷 B 119

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