以往企業體皆以製造者角度思考其產品之生產與提供，但隨著市場力量之增強，改變了過去的經營模式，顧客將扮演企業的重要夥伴，經由顧客之需求，決定產銷模式及策略進而建立緊密的價值鏈，成為一生存之必要條件。
由於企業外在環境之變化迅速，傳統的資訊部門已無法用最少的資源，達成企業多元化的資訊需求，資訊系統的外包與外購，已成為一種常態，以開放型市場及顧客觀點而言，公司之資訊部門應自居為公司各單位之資訊服務提供者，進而以顧客需求為趨動力，向上引發外購及外包流程，將資訊部門轉型為具整合功能之資訊服務公司，才足以應付企業多變的資訊需求。
本論文將針對資訊服務產業，從顧客價值觀點，藉由資訊服務業與夥伴合作之工作流程，找尋其活動價值，以語意網路方式，描繪並建立資訊服務業與顧客及夥伴的互動模式，並建立跨組織互動之相關連結屬性，以做為後續開發、追蹤資訊運作系統，並從中找尋資訊服務產業之跨組織整合模式。

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