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研究生： 左安如
Zahra, Anggri Noorana
論文名稱： 影響印尼急診護理人員遭受職場暴力之相關因素
Factors Related to Workplace Violence against Nurses in Indonesian Emergency Departments
指導教授： 馮瑞鶯
Feng, Jui-Ying
學位類別： 碩士
Master
系所名稱： 醫學院 - 護理學系
Department of Nursing
論文出版年： 2014
畢業學年度： 102
語文別： 英文
論文頁數： 85
外文關鍵詞： emergency department, factors, Indonesia, nurses, workplace violence
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    • Objective: The objective of this study is to examine violent incidents experienced by nurses and the associated factors of violence against nurses in Indonesian emergency departments.
    Methods: A structured questionnaire from the World Health Organization (WHO) on workplace violence in the health sector was modified and translated into Bahasa. A total of 169 nurses working in emergency departments in six (6) hospitals in Jakarta and Bekasi Indonesia were participated in the study. The gathered data were analyzed using descriptive and multivariate logistic regression.
    Result: Ten percent of emergency nurses reported experiencing physical violence and mainly perpetrated by patients, whereas more than a half of emergency nurses (54.6 %) reported experiencing non-physical violence with patient’s relative as the main perpetrators. More than of nurses (55.6%) did not have encouragement to report workplace violence and very few (10.1%) of nurses had received any information or training about workplace violence. No predictors were found to be associated with physical violence, whereas the predictor for non-physical violence is type of hospitals.
    Conclusion: The findings of this study highlighted the seriousness of violence in Indonesian emergency departments. Support from the management, encouragement to report violence and availability of workplace violence training are expected to mitigate and manage violence against nurses in emergency departments.

    Acknowledgements ii Abstract iv Table of Contents v List of Tables ix Chapter I. Introduction Background 1 Research Purpose 4 Definition of Terms 5 Overview of Methodology 6 Research design 6 Sample 6 Measurement 6 Analysis 7 Significance 7 Chapter II. Literature Review Definition of Workplace Violence 8 Workplace Violence in Health Care Settings 9 Workplace violence in general health care settings 9 Workplace violence in emergency departments 9 Workplace Violence in against Nurses 10 Workplace violence against nurses in general 10 Workplace violence against nurses in emergency departments 10 Workplace violence against nurses in Indonesia 11 The Impact of Workplace Violence 12 Impact to nurses 12 Impact to nurses’ personal lives 12 Impact to nurses’ professional lives 13 Impact to patients 14 Factors Related to Workplace Violence 14 Perpetrators 14 Nurses’ personal characteristics 15 Age 15 Marital status 16 Gender 16 Level of anxiety 16 Ethnicity 17 Level of education 17 Nurses’ professional characteristics 18 Violence training 18 Year of experiences 18 Previous violence experience 18 Environment 19 Employment sector 19 Shift work 19 Presence of violence preventive measures 19 Chapter III. Method Research Design and Sampling 21 Measurement 22 Modified version 24 Ethical Considerations 25 Data Collection Procedures 26 Analysis 27 Chapter IV. Research Results Personal and Workplace Characteristics 28 Magnitude and Characteristic of Workplace Violence 31 Frequency of violent incidents 31 Emergency nurses’ responses to violent incidents 33 Problems or complaints after violent incidents 34 Actions after the violent incidents 35 Safety measures in the workplace 37 Factors and Predictor for Workplace Violence 40 Related factors for workplace violence 40 Predictors to workplace violence 44 Qualitative Survey 44 Chapter V. Discussion Discussion 46 Limitation of the Study 52 Future Study Recommendation 52 Implication 52 Conclusion 53 References 54 Appendix 1: Informed Consent 59 Appendix 2: Questionnaire 62 Appendix 3: Content Validity Index 75 Appendix 4: Questionnaire Permission 77 Appendix 5: Ethical Clearance 79 Appendix 6: Hospital Permission 80

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