簡易檢索 / 詳目顯示

回結果列表
研究生： 蔡志偉
Tsai, Chih-Wei
論文名稱： 考慮交互性之品質機能展開模式
指導教授： 陳梁軒
Chen, Liang-Hsuan
學位類別： 碩士
Master
系所名稱： 管理學院 - 工業與資訊管理學系
Department of Industrial and Information Management
論文出版年： 2004
畢業學年度： 92
語文別： 中文
論文頁數： 82
中文關鍵詞： 目標規劃 、品質屋 、品質機能展開
外文關鍵詞： Goal Programming, House of Quality, Quality Function Deployment
相關次數： 點閱：66  下載：2 
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報

    • 　　品質機能展開(Quality Function Deployment, QFD)是學術界及實務界最常運用來進行創新產品設計及產品改良的一個技巧。透過品質機能展開系統能夠將抽象的顧客需求，具體轉化至實際的生產或改良步驟，以達到更大的顧客滿意度目標。本研究延伸傳統的品質屋架構，考慮一般文獻普遍忽略的顧客需求交互影響，並且擴大產品發展過程中的思考層面，考慮品質機能展開小組的觀點之外，加入公司決策制定、成本、技術等整個組織環境對於產品設計或改良的看法，不僅可以得到各項技術需求的優先次序重要程度，並能獲得各項技術需求達成程度的生產或改良計畫。擁有最後決定權的公司，與較瞭解顧客需求情況的品質機能展開小組，上下層關係的交互考慮下，本研究所獲得的結果不只是傳統品質機能展開所能獲得的可行解，而是能夠達到Pareto境界的最適滿意解，這樣的結果有助於實際生產流程的順暢運作，減少品質機能展開系統過高或是過低期望的情況發生。

    none

    摘要...............................................i 目錄..............................................ii 圖目錄.............................................v 表目錄............................................vi 第一章 緒論........................................1 1.1 前言...........................................1 1.2 動機...........................................2 1.3 目的...........................................3 1.4 流程...........................................4 1.5 論文架構.......................................4 第二章 文獻探討....................................6 2.1 品質機能展開...................................6 2.1.1 發展歷程.....................................6 2.1.2 概述.........................................7 2.1.3 目的.........................................8 2.1.4 定義........................................10 2.1.4.1 日本之定義................................10 2.1.4.2 美國之定義................................12 2.1.4.3 美日定義小結..............................14 2.1.5 品質機能展開之結構..........................14 2.1.6 品質機能展開之效益..........................18 2.1.6.1 學術界之相關研究..........................18 2.1.6.2 實務界之應用..............................22 2.1.6.3 國內學者的觀點............................23 2.1.6.4 品質機能展開效益看法小結..................26 2.2 品質屋........................................26 2.2.1 前言........................................26 2.2.2 品質屋之日式架構............................27 2.2.2.1 品質表....................................27 2.2.2.2 品質表之功能與目的........................28 2.2.3 品質屋之美式架構............................30 2.2.4 品質屋之美日式架構小結......................33 2.3 關於顧客需求權重..............................33 2.3.1 權數設定方法................................33 2.3.2 小結........................................37 第三章 研究方法...................................38 3.1 問題描述......................................38 3.2 符號表........................................39 3.3 前提與假設....................................41 3.4 左矩陣之角色..................................43 3.5 屋頂矩陣之角色................................45 3.6 Td'之用途.....................................50 3.7 Pareto最適滿意解..............................51 3.7.1 達成度函數符號定義..........................52 3.7.2 成本函數符號定義............................52 3.7.3 顧客滿意度函數符號定義......................54 3.7.4 求解模式符號定義............................54 3.7.5 模式求解....................................55 第四章 案例解析...................................62 4.1 案例演算......................................62 4.2 討論..........................................74 第五章 結論與建議.................................76 5.1 結論..........................................76 5.2 建議..........................................77 參考文獻..........................................78

    中文部分

    水野滋、赤尾洋二原著，傅和彥精譯，1987a年出版，「品質機能展開──直探全公司品質管制之神髓！」，前程企業管理公司發行兼出版

    水野滋、赤尾洋二編，品質機能展開研究小組譯，1987b年初版，「品質機能展開法──如何有效掌握顧客需求」，和昌出版社發行，先鋒企業管理發展中心經銷

    朱豔芳，1997年，「整合品質機能展開與田口方法之穩健品質設計模式」，國立台灣大學商學研究所博士論文

    赤尾洋二著，品質機能展開研究小組譯，1995年初版，「品質展開入門」，先鋒企業管理發展中心經銷，和昌出版社發行

    赤尾洋二原著，中國生產力中心QFD研發小組編譯，「新產品開發──品質機能展開之實際應用」

    李建華，1996年，抓住顧客的心──品質管理與品質機能展開法之探討，會計研究月刊，第133期，124–129

    陳慶峰，2003年，「顧客整合決策和品質機能展開之應用」，國立台灣科技大學工業管理系碩士論文

    黃士嚴，1998年，「產業運用品質機能展開於產品設計開發之研究──以燈具產品為例」，大同工學院工業設計研究所碩士論文

    劉俊昇，2001年，「新產品開發階段之產品特性設計──以反光材料為例」，國立中央大學工業管理研究所碩士論文

    英文部分

    Akao, Y., (1997), QFD: Past, present, and future. Transactions of the Third International Symposium on Quality Function Deployment, Linköping, Sweden, Vol. 1, Plenary Session.

    Benton, W. C., (1991), Statistical process control and the Taguchi method: a comparative evaluation. International Journal of Production Research, Vol. 29, No. 9, 1761–1770.

    Caruso, T. E., (1992), Kotler: Future marketers will focus on customer data base to compete globally. Marketing News. Chicago, Vol. 26, Issue 12, 21–22.

    Chan, L. K., H. P. Kao, A. Ng, and M. L. Wu, (1999), Rating the importance of customer needs in quality function deployment by fuzzy and entropy methods. International Journal of Production Research, Vol. 37, No. 11, 2499–2518.

    Chan, L. K., and M. L. Wu, (1998), Prioritizing the technical measures in quality function deployment. Quality Engineering, Vol. 10, No. 3, 467–479.

    Chan, L. K., and M. L. Wu, (2002), Quality function deployment: A literature review. European Journal of Operational Research, Vol. 143, 463–497.

    Cristiano, J. J., J. K. Liker, and C. C. White, III, (2000), Customer-driven product development through quality function deployment in the u.s. and Japan. The Journal of Product Innovation Management, Vol. 17, Issue 4, 286–308.

    Fuller, N., (1998), The house of quality. Supply Management, Vol. 3, Issue 3, 44–45.

    Govers, C. P. M., (2001), QFD not just a tool but a way of quality management. International Journal Production Economics, Vol. 69, 151–159.

    Griffin, A., and J. R. Hauser, (1993), The voice of the customer. Marketing Science, Vol. 12, No. 1, 1–27.

    Hauser, J. R., and D. Clausing, (1988), The House of Quality. Harvard Business Review, Vol. 66, No. 3, 63–73.

    Hsiao, S. W., (1998), Fuzzy logic based decision model for product design. International Journal of Industrial Ergonomics, Vol. 21, 103–116.

    Leung, Y. W., and Y. P. Wang, (2000), Multiobjective programming using uniform design and genetic algorithm. IEEE transactions on systems, man, and cybernetics, part C-applications and reviews, Vol. 30, No. 3, 293–304.

    Lockamy, A. III, and A. Khurana, (1995), Quality function deployment: Total quality management for new product design. The International Journal of Quality & Reliability, Vol. 12, Issue 6, 73–84.

    Lu, M. H., C. N. Madu, C. H. Kuei, and D. Winokur, (1994), Integrating QFD, AHP and benchmarking in strategic marketing. The Journal of Business & Industrial Marketing, Vol. 9, No. 1, 41–50.

    Luggen, W. W., (1991), Flexible manufacturing cells and systems, Prentice Hall, Englewood Cliffs, N.J.

    Karsak, E. E., S. Sozer, and S. E. Alptekin, (2002), Product planning in quality function deployment using a combined analytic network process and goal programming approach. Computers & Industrial Engineering, Vol. 44, 171–190.

    Khoo, L. P., and N. C. Ho, (1996), Framework of a fuzzy quality function deployment system. International Journal of Production Research, Vol. 34, No. 2, 299–311.

    Kim, K. J., H. Moskowitz, A. Dhingra, and G. Evans, (2000), Theory and Methodology: Fuzzy multicriteria models for quality function deployment. European Journal of Operational Research, Vol. 121, 504–518.

    Moskowitz, H., and K. J. Kim, (1997), QFD Optimizer: A novice friendly quality function deployment decision support system for optimizing product designs. Computers and Industrial Engineering, Vol. 32, No. 3, 641–655.

    Neff, R., (1991), Quality: Overview – no. 1 – and trying harder. Business Week, 20–24.

    Partovi, F. Y., and R. A. Corredoira, (2002), O.R. Applications: Quality function deployment for the good of soccer. European Journal of Operational Research, Vol. 137, 642–656.

    Prasad, B., (1998), Review of QFD and related deployment techniques. Journal of Manufacturing Systems, Vol. 17, Issue 3, 221–234.

    Pullman, M. E., W. L. Moore, and D. G. Wardell, (2002), A comparison of quality function deployment and conjoint analysis in new product design. The Journal of Product Innovation Management, Vol. 19, 354–364.

    Sakawa, M., (1993), Fuzzy sets and interactive multiobjective optimization, Plenum Press, New York.

    Sakawa, M., I. Nishizaki, and M. Hitaka, (1999), Interactive fuzzy programming for multi-level 0-1 programming problems through genetic algorithms. European Journal of Operational Research, Vol. 114, 580–588.

    Sohn, S. Y., and I. S. Choi, (2001), Fuzzy QFD for supply chain management with reliability consideration. Reliability Engineering and System Safety, Vol. 72, 327–334.

    Temponi, C., J. Yen, and W. A. Tiao, (1999), Theory and Methodology House of quality: A fuzzy logic-based requirements analysis. European Journal of Occupational Research, Vol. 117, 340–354.

    Wang, H., M. Xie, and T. N. Goh, (1998), A comparative study of the prioritization matrix method and the analytic hierarchy process technique in quality function deployment. Total Quality Management, Vol. 9, No. 6, 421–430.

    Wang, J.(Ray), (2001), Ranking engineering design concepts using a fuzzy outranking preference model. Fuzzy Sets and Systems, Vol. 119, 161–170.

    Yang, C. C., (1997), A study on the quality function deployment method for new product development. Hua Fan Annual Journal, Vol. 4, No. 1, 99–108.

    Yang, Y. Q., S. Q. Wang, M. Dulaimi, and S. P. Low, (2003), A fuzzy quality function deployment system for buildable design decision-making. Automation in Construction, Vol. 12, 381–393.

    Zairi, M., and M. A. Youssef, (1995), Quality function deployment. The International Journal of Quality & Reliability Management, Vol. 12, Issue 6, 9–23.

    下載圖示 校內：2005-06-25公開
    校外：2005-06-25公開
    QR CODE