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研究生: 林靜儀
Lin, Ching-Yi
論文名稱: 領導型態、角色壓力、工作滿足與組織承諾相關性之研究
The Study of Leadership Style, Role Stress, Job Satisfaction and Organizational Commitment
指導教授: 張淑昭
Chang, Su-Chao
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2005
畢業學年度: 93
語文別: 中文
論文頁數: 106
中文關鍵詞: 工作滿足組織承諾角色壓力領導者的型態
外文關鍵詞: organization commitment, job satisfaction, role stress, leadership style
相關次數: 點閱:145下載:6
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  •   本研究希望探討領導型態、角色壓力對組織承諾的影響,同時檢驗工作滿足在領導型態、角色壓力與組織承諾中所發揮的中介效果,並針對研究結果提出建議,作為管理上的參考。

      本研究採用問卷調查法共發出180份問卷,回收162份,無效問卷17份,有效問卷145份,有效問卷回收率為80﹪。並以SPSS軟體進行統計分析,資料分析方法包含描述性統計分析、因素分析、信度分析、獨立樣本t檢定、單因子變異數分析、相關分析及迴歸分析等。

      經實證後之結論摘述如下:
    1. 主管領導型態、角色壓力、員工工作滿足、組織承諾間有互動關聯。
    2. 「關懷型」的主管領導型態較為員工接受,進而影響滿意度及組織承諾。
    3. 主管的領導型態與工作滿足、組織承諾有顯著相關;在本研究分析中獲得部份支持。因員工對於領導者之領導型態較傾向體恤、關懷的型態。
    4. 角色壓力之「角色模糊」與組織承諾之「情感性承諾」呈現顯著負相關。
    5. 員工對工作滿足的認同度越高,對整體組織承諾感的認同感亦會越高。
    6. 工作滿足對領導型態與組織承諾間確實存在中介效果。
    7. 工作滿足對角色壓力與組織承諾間確實存在中介效果。

      本研究上述結論,分別提供給管理者、員工及未來研究者提出建議,以供參考。

     The study is aimed to investigate the influence of the leadership style and role stress on organizational commitment, the intermediate effect of job satisfaction to leadership style, role stress and organizational commitment. Some suggestions will be made for management in this field according to the study results.

     This study is processed by questionnaire and use SPSS as Statistic analysis tool. There were 180subjects. The numbers of valid questionnaires are 145 (84.44%). The data analysis has included descriptive analysis, factor analysis, reliability analysis, t-test, one-way ANOVA, Pearson’s correlation analysis, and multiple regressions.

     The conclusions of this study are the following:
    1. Correlation among leadership style, job satisfaction, role stress, job satisfaction and organizational commitment are positive.
    2. 「Consideration」leadership style would be more acceptable by employees to affect the job satisfaction and organizational commitment..
    3. Leadership styles are significantly related to job satisfaction and organizational commitment, which are partially supported by the study. This is the result of which the employees intend to favor the considerate type of the leadership style.
    4. There is notable negative correlation between “Role Ambiguity” of Role Stress and “Affective Commitment” of Organization Commitment.
    5. The employee is higher to the identification of the job satisfaction; the identification feeling of whole organizational commitment also would be higher.
    6. The job satisfaction plays an intermediate effect between leadership style and organizational commitment.
    7. The job satisfaction plays an intermediate effect between role stress and organizational commitment.

     The above conclusions can be references to managers, employees and to whom may be interested in the same subject.

    目 錄 摘要          I 誌謝          Ⅲ 目錄          IV 表目錄         V 圖目錄         VII 第壹章 緒論 第一節 研究背景與動機                     1 第二節 研究目的                        2 第三節 研究流程                        2 第四節 論文架構                        3 第貳章 文獻探討 第一節 領導型態                        4 第二節 角色壓力                        17 第三節 工作滿足                        20 第四節 組織承諾                        26 第五節 各構面之間的相互關係                  35 第參章 研究設計與方法 第一節 研究架構                        47 第二節 研究假設                        48 第三節 研究範圍與對象                     49 第四節 研究變項的操作性定義與衡量               49 第五節 資料分析方法                      52 第肆章 研究結果分析 第一節 效度與信度分析                     54 第二節 敘述性統計分析                     59 第三節 個人特徵與各構面之差異分析               62 第四節 領導型態與角色壓力之關係探討              69 第五節 領導型態、工作滿足與組織承諾之關係探討         70 第六節 角色壓力、工作滿足與組織承諾之關係探討         74 第七節 研究構面線性結構關係模式之整體性評估          78 第五章 結論與建議 第一節 研究結論                        81 第二節 研究限制                        84 第三節 研究建議                        85 參考文獻 中文部分                        87 英文部分                        88 附錄 問卷調查表                       102 表目錄 表2-1-1 領導行為定義彙整表                   4 表2-1-2 修正後的領導─參與模型中的權變變數           13 表2-1-3 魅力型領導的關鍵特徵                  16 表2-2-1 角色衝突與角色模糊關係之相關文獻彙整表         20 表2-3-1 工作滿足定義彙整表                   21 表2-3-2 影響工作滿足之因素                   25 表2-4-1 組織承諾的定義彙整表                  27 表2-4-2 組織承諾分類彙整表                   28 表2-4-3 組織承諾與可能之影響                  31 表2-4-4 組織承諾之相關研究彙整表                35 表2-5-1 領導型態與角色壓力關係之相關文獻彙整表         36 表2-5-2 領導型態與工作滿足關係之相關文獻彙整表         38 表2-5-3 領導型態與組織承諾關係之相關文獻彙整表         39 表2-5-4 角色壓力與工作滿足關係之相關文獻彙整表         41 表2-5-5 角色壓力與組織承諾關係之相關文獻彙整表         43 表2-5-6 工作滿足與組織承諾關係之相關文獻彙整表         45 表4-1-1 領導型態之因素分析結果                 54 表4-1-2 角色壓力之因素分析結果                 55 表4-1-3 工作滿足之因素分析結果                 56 表4-1-4 組織承諾之因素分析結果                 57 表4-1-5 問卷信度分析結果                    58 表4-2-1 樣本之基本資料統計                   59 表4-2-2 相關分析表                       60 表4-3-1 性別在各研究構面之差異分析表              62 表4-3-2 婚姻狀況在各研究構面之差異分析表            63 表4-3-3 年齡在各研究構面之差異分析表              64 表4-3-4 教育程度在各研究構面之差異分析表            66 表4-3-5 公司服務年資在各研究構面之差異分析表          68 表4-4-1 領導型態與角色壓力之複迴歸分析表            69 表4-5-1 領導型態與工作滿足之複迴歸分析表            71 表4-5-2 領導型態與組織承諾之複迴歸分析表            71 表4-5-3 工作滿足對組織承諾之複迴歸分析表            72 表4-5-4 領導型態、工作滿足對組織承諾之複迴歸分析表       74 表4-6-1 角色壓力與工作滿足之複迴歸分析表            75 表4-6-2 角色壓力對組織承諾之複迴歸分析表            76 表4-6-3 工作滿足對組織承諾之複迴歸分析表            76 表4-6-4 角色壓力、工作滿足對組織承諾之複迴歸分析表       77 表4-7-1 整體模型配適度之評鑑                  79 表5-5-1 研究結果彙整表                     81 圖1-1-1 研究流程圖                       3 圖2-1-1 領導行為連續帶                     7 圖2-1-2 俄亥俄領導模型                     8 圖2-1-3 管理方格                        9 圖2-1-4 費德勒的權變領導模式                  11 圖2-1-5 路徑─目標模式                     13 圖2-1-6 Hersey與Blanchard的情境領導模式            15 圖2-4-1 Steers的組織承諾「前因後果模式」理論圖         32 圖2-4-2 Mowday, Porter and Steers的組織承諾前因後果理論模式 33 圖2-4-3 組織承諾之前因、後果及相關變項因素圖          34 圖3-1-1 研究架構                        47 圖4-1-1 修正後研究架構                     58 圖4-7-1 整體LISREL模型之路徑圖                 78

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