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研究生: 李侑倫
LEE, YOU-LUN
論文名稱: 以SOR與SDT模型探討從衝動購買到收藏之消費者動機之研究:以泡泡瑪特為例
Exploring Consumer Motivations from Impulse Buying to Collecting Behavior through the SOR and SDT Models: The Case of Pop Mart
指導教授: 陳宗義
Chen, Tsung-Yi
學位類別: 碩士
Master
系所名稱: 工學院 - 工程管理碩士在職專班
Engineering Management Graduate Program
論文出版年: 2026
畢業學年度: 114
語文別: 中文
論文頁數: 94
中文關鍵詞: 盲盒經濟刺激-有機體-反應(SOR)自我決定理論(SDT)衝動購買持續收藏消費者行為
外文關鍵詞: Blind Box Economy, Stimulus-Organism-Response (SOR), Self-Determination Theory (SDT), Impulse Buying, Continuous Collecting, Consumer Behavior
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  • 隨著盲盒經濟(Blind Box Economy)的崛起,泡泡瑪特(Pop Mart)已成為Z世代消費文化的核心符號,其成功關鍵在於將單次購買轉化為長期的收藏習慣。本研究旨在探討消費者如何從受外部驚喜驅動的衝動購買,轉化為具高度計畫性與情感投入的系統性收藏行為。為解釋此一動態轉化機制,本研究整合刺激-有機體-反應(Stimulus-Organism-Response, SOR)模型與自我決定理論(Self-Determination Theory, SDT),探討產品特點與行銷刺激如何透過心理中介影響兩階段行為反應。研究採用量化設計,針對台灣的消費者共發放436份問卷,並以結構方程模型(SEM)進行假設檢定。研究結果顯示,產品特點與行銷計劃對消費者的價值與需求具有幾乎對等的驅動力,構成雙引擎協同效應。且價值與需求對衝動購買行為的路徑最高,為全模型最強驅動點,確立其作為完全中介變數的核心地位。衝動購買行為並非持續收藏行為的終點,而是進入收藏文化前的入口。在動機內化歷程方面,消費者於抽中隱藏款的過程中獲得自主、勝任與關係需求的滿足,個體的感知價值逐步昇華為深層感知需求,穩定轉化為具文化認同感的持續收藏行為。交叉分析進一步發現,19至30歲(尤以25至30歲)為核心消費族群,月收入與每月花費呈正向關聯,驗證經濟資本與心理動機共同支撐收藏行為的深度。本研究填補既有盲盒研究侷限於短期衝動框架的理論缺口,並為潮玩品牌提供三項實務建議:強化情感共鳴而非擴大曝光、以首購體驗設計作為啟動長期品牌關係的關鍵觸點,以及透過深度IP敘事與社群儀式化經營,將衝動消費者轉化為具高忠誠度的長期收藏族群。

    With the rise of the “blind box economy”, Pop Mart has emerged as a central cultural symbol for Generation Z. The key to its success lies in its ability to convert one-off purchases into long-term collecting habits. This study aims to explore the dynamic transformation mechanism through which consumers transition from surprise-driven impulsive buying to systematic collection behavior characterized by high planning and emotional investment. To explain this transition, this research integrates the Stimulus-Organism-Response (SOR) model and Self-Determination Theory (SDT) to investigate how product characteristics and marketing stimuli influence two-stage behavioral responses through psychological mediation. A quantitative research design was adopted, collecting 436 valid questionnaires from consumers in Taiwan. Structural Equation Modeling (SEM) was utilized for hypothesis testing. The empirical results indicate that product characteristics and marketing plans exert nearly equal driving forces on consumer value and needs, creating a dual-engine synergistic effect. Furthermore, the path from value and needs to impulsive buying behavior represents the strongest driving point in the entire model, establishing its core role as a full mediator. The study verifies that impulsive buying is not a behavioral endpoint but rather an “entry point” into the collection culture. Regarding the internalization of motivation, consumers satisfy their needs for autonomy, competence, and relatedness during the process of drawing hidden editions. Consequently, perceived value gradually sublimes into deep-seated perceived needs, leading to a stable transition toward continuous collection behavior rooted in cultural identity. Cross-analysis further reveals that the core consumer group is aged 19 to 30 (particularly those aged 25 to 30). Monthly income is positively correlated with monthly expenditure, confirming that economic capital and psychological motivation jointly support the depth of collection behavior. This study bridges the theoretical gap in existing blind box research, which often remains confined to short-term impulsive frameworks. Finally, three practical recommendations are offered for trendy toy brands: prioritizing emotional resonance over broad exposure, designing the initial purchase experience as a critical touchpoint for long-term brand relationships, and utilizing deep IP narratives and community rituals to transform impulsive buyers into high-loyalty long-term collectors.

    摘要 I EXTENDED ABSTRACT II 致謝 VI 目錄 VII 表目錄 X 圖目錄 XI 第一章、緒論 1 1.1、研究背景與動機 1 1.2、研究目的 3 1.3、研究範圍 3 1.4、可能遭遇之困難與限制 4 1.5、研究流程 4 1.6、研究成果與貢獻 7 第二章、文獻探討 8 2.1、SOR模型與SDT理論 8 2.1.1、刺激-有機體-反應(SOR)模型 8 2.1.2、自我決定理論(SDT) 9 2.2、Z世代的消費行為與潮玩文化 10 2.2.1、Z世代的核心消費特徵 10 2.2.2、Z世代對盲盒體驗之心理反應 12 2.2.3、盲盒消費行為現況 12 2.3、衝動購買理論 13 2.3.1、衝動購買之定義 13 2.3.2、 盲盒機制所觸發之衝動購買 15 2.4、情感寄託與社群文化 17 2.5、泡泡瑪特品牌定位與整合行銷策略 18 2.5.1、IP矩陣的深度拓展 18 2.5.2、稀缺性的精準操控 19 2.5.3、全通路之收藏體驗 19 2.6、理論整合與行為轉向機制 20 2.6.1、既有研究局限與各視角整合 20 2.6.2、行為啟動階段:SOR 驅動之非理性衝動 22 2.6.3、動機內化階段:SDT 驅動之持續性收藏 22 2.6.4、兩階段模型之串連 23 第三章、研究方法 24 3.1、研究設計 24 3.2、研究假設 27 3.3、問卷設計 28 3.3.1、受訪者基本資料 29 3.3.2、各構面測量設計說明 29 3.3.3、前測問卷信度分析 30 3.4、問卷發放方式 33 3.4.1、抽樣策略與發放管道 33 3.4.2、研究對象與樣本規模 33 3.5、結構方程模型分析 34 3.5.1、測量模型分析 34 3.5.2、信度分析說明 34 3.5.3、效度分析說明 34 3.5.4、結構模型分析 35 第四章、研究結果與分析 36 4.1、受訪者樣本特徵分析 36 4.1.1、人口背景統計分析 36 4.1.2、購買習慣與現況分析 38 4.2、研究構面之信度與效度分析 43 4.2.1、信度分析(Reliability Analysis) 43 4.2.2、效度分析(Validity Analysis) 46 4.2.3、收斂效度分析 48 4.2.4、區別效度 –異質性比率 (HTMT) 50 4.2.5、相關係數和平均提取變異數 52 4.2.6、二階模型各高階變數之相關係數 54 4.3、模型適配度檢驗 55 4.4、行為轉向機制之假設檢定(核心分析) 56 4.4.1、H1a:產品特點(PF)對價值與需求(V&N)之影響 56 4.4.2、H2a:行銷計劃(MP)對價值與需求(V&N)之影響 57 4.4.3、H1b:產品特點(PF)對衝動購買行為(IBB)之直接影響 57 4.4.4、H2b:行銷計劃(MP)對衝動購買行為(IBB)之直接影響 58 4.4.5、H3:價值與需求(V&N)對衝動購買行為(IBB)之影響 58 4.4.6、H4:衝動購買行為(IBB)對持續收藏行為(CCB)之影響 59 4.5、分析結果與討論 60 4.5.1、外部刺激的雙軌協同效應 61 4.5.2、從衝動到收藏的動機內化歷程 62 4.5.3、泡泡瑪特IP敘事之排他性優勢 63 第五章 結論與建議 64 5.1 研究結論 64 5.1.1、整合多維度外部刺激之影響力分析 64 5.1.2、驗證從「衝動購買」轉化為「持續收藏」之動態行為路徑 65 5.1.3、解析心理需求滿足對動機內化之驅動機制 65 5.1.4、探討人口特徵對消費行為之調節效應與實務貢獻 66 5.2 理論、方法與實務貢獻 67 5.2.1、理論貢獻 67 5.2.2、方法貢獻 68 5.3 研究限制與未來展望 69 5.3.1、研究限制 69 5.3.2、未來研究建議 70 參考文獻 71 中文文獻 71 英文文獻 72 附錄一:問卷題目 78

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