簡易檢索 / 詳目顯示

研究生: 巫意凌
Anunsirikulchai, Sawittree
論文名稱: An Investigation into the Traveler’s Preference of Accommodation Choice: A Study of Boutique Hotel in Thailand
An Investigation into the Traveler’s Preference of Accommodation Choice: A Study of Boutique Hotel in Thailand
指導教授: 黃國平
P.Hwang, Kevin
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際經營管理研究所碩士班
Institute of International Management (IIMBA--Master)
論文出版年: 2012
畢業學年度: 100
語文別: 英文
論文頁數: 105
外文關鍵詞: Boutique hotel, Hotel in Thailand, Accommodation choice, Tourist experience, Multinomial logistic regression.
相關次數: 點閱:139下載:0
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • In recent years, the hotel industry has become one of the fastest growing sectors of Thailand’s economy and also expanded rapidly due to tourist demand. There are many kinds of accommodations provided for travelers, one of them is the latest fashionable accommodation called “Boutique hotel”. With the recent increase in boutique hotel there has been a corresponding growth in the hotel industry during the past few decades. This research aims to identify the factors that possibly have influenced growth in Thailand’s boutique hotel sector, through the identification of attributes that attract travelers to these hotels.
    A discrete choice modeling approach is used to address the operational challenges of incorporating behavioral elements in choice analysis. The quantitative method was adopted by means of a structured questionnaire and a sample of travelers (n=480) responses were collected. Furthermore, a multinomial logistic model is the appropriate model to gain a deeper understanding of what lead tourists to choose accommodation choice among branded hotel, boutique hotel, and budget hotel.
    The research reveals that the experience in people’s last accommodation stay is critical for accommodation preference therefore hoteliers of these three kinds of accommodation should be concerned about customer’s experience. Additionally, some of the demographic characteristics of tourists such as age, travel partner, nationality also show significant effects in this study.

    TABLE OF CONTENTS ABSTRACT I ACKNOWLEDGEMENTS II TABLE OF CONTENTS III LIST OF TABLES I LIST OF FIGURES III CHAPTER ONE INTRODUCTION 1 1.1 Research Background and Motivations. 1 1.2 Research Objectives and Contributions. 5 1.3 Scope of Research. 6 1.4 Research Procedure. 7 1.5 Structure of the Study. 8 CHAPTER TWO LITERATURE REVIEW 10 2.1 Boutique Hotel. 10 2.2 Definition of Dependent Variable. 13 2.2.1 Accommodation Choice. 13 2.3 Definition of Independent Variable. 16 2.3.1 Unique Design. 16 2.3.2 Personalized Service. 18 2.3.3 Information Sources. 20 2.3.4 Accommodation Attributes. 22 2.3.5 Accommodation Experience. 23 2.4 Interrelationship between Variables. 24 2.4.1 Unique Design and Accommodation Choice. 24 2.4.2 Personalized Service and Accommodation Choice. 24 2.4.3 Information Sources and Accommodation Choice. 25 2.4.4 Accommodation Attributes and Accommodation Choice. 26 2.4.5 Accommodation Experience and Accommodation Choice. 26 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 28 3.1 Conceptual Framework. 28 3.2 Research Variables and Construct Measurement. 29 3.2.1 Unique Design. 29 3.2.2 Personalized Service. 29 3.2.3 Information Sources. 30 3.2.4 Accommodation Attributes. 30 3.2.5 Accommodation Experience. 30 3.2.6 Accommodation Choice. 31 3.2.7 Personal Information. 31 3.3 Research Hypotheses. 31 3.4 Questionnaire Design. 32 3.5 Sampling Plan and Data Collection Procedure. 32 3.6 Data Analysis Procedure. 38 3.6.1 Descriptive Analysis. 38 3.6.2 Purification and Reliability Analysis. 38 3.6.3 Interrelation between Research Variables. 40 CHAPTER FOUR RESEARCH RESULTS 42 4.1 Data Collection. 42 4.2 Descriptive Analysis. 42 4.2.1 Characteristics of the Respondents. 43 4.2.2 Descriptive Statistics of Categorical Variables. 46 4.2.3 Measurement Results for Relevant Research Variables. 47 4.3 Factor Analysis and Reliability Test. 53 4.3.1 Personalized Services. 53 4.3.2 Accommodation Attributes. 56 4.3.3 Information Sources. 59 4.4 Multinomial Logistic Regression. 61 4.4.1 Multinomial Logistic Regression Significance Test. 61 4.4.2 Multicollinearity Test. 72 4.5 Analysis of Variance. 74 4.5.1 ANOVA Analysis of Research Constructs. 74 4.5.2 ANOVA Analysis of Accommodation Choice and Demographics. 76 CHAPTER FIVE CONCLUSION AND RECOMMENDATIONS 80 5.1 Research Conclusions and Findings. 80 5.2 Research Implications and Contributions. 83 5.2.1 Academic Implication. 83 5.2.2 Managerial Implication. 83 5.3 Research Limitations. 84 5.4 Further Research Suggestions. 85 REFERENCES 86 APPENDICES 91 Appendix 1: Questionnaire. 91 Appendix 2: Questionnaire in Thai. 97 Appendix 3: Multinomial model which has factors and other categorical variables as predictors. 103 Appendix 4: Multinomial model which has factors, demographics and other categorical variables as predictors……………………………………….. 104 Appendix 5: Model Summary 105 Appendix 6: Classification Table 105

    Aggett, M. (2007). What has influenced growth in the UK's boutique hotel sector? International Journal of Contemporary Hospitality Management, 19(2), 169-177.
    Albazzaz, A., Birnbaum, B., Brachfeld, D., Danilov, D., de Vries, O. K., & Moed, J. (2003). Lifestyles of the rich and almost famous: the boutique hotel phenomenon in the United States [Electronic Version]. High Tech Entrepreneurship and Strategy Group Project, Insead Business School,
    Anhar, L. (2001). The Definition of Boutique Hotels. Retrieved November 22, 2011. from http://www.hospitalitynet.org/news/4010409.search?query=lucienne+anhar+boutique+hotel.
    Brayley, R. (1990). The quantification of vacation attractiveness and its implications for tourism marketing. Paper presented at the Tourism and Commercial Recreation Session, NRPA Symposium on Leisure Research, Phoenix, Arizona.
    Carù, A., & Cova, B. (2007). Consuming experience: Routledge London.
    Cave, J., Thyne, M., & Ryan, C. (2008). Global encounters on a local scale: Domestic and international backpacker attitudes to facilities in Scotland and New Zealand. Paper presented at the Inaugural New Zealand International Hospitality Management Conference, Hamilton, New Zealand: University of Waikato.
    Cohen, E. (2004). Contemporary tourism: Diversity and change. Oxford UK: Elsevier Science.
    Conner, F. L. (1991). Preservation and rehabilitation: NYC hotels show the reasons why. The Cornell Hotel and Restaurant Administration Quarterly, 32(4), 24-34.
    Cronin Jr, J. J., & Taylor, S. A. (1992). Measuring service quality: A reexamination and extension. the Journal of Marketing, 56(3), 55-68.
    Dolnicar, S., & Otter, T. (2003). Which hotel attributes matter? A review of previous and a framework for future research. Paper presented at the The 9th Annual Conference of the Asia Pacific Tourism Association (APTA), Sydney, Australia: University of Technology Sydney.
    Dubé, L., & Renaghan, L. M. (2000). Creating visible customer value. Cornell Hotel and Restaurant Administration Quarterly, 41(1), 62-72.
    Fodness, D., & Murray, B. (1997). Tourist information search. Annals of tourism research, 24(3), 503-523.
    Franchetti, C., & Forsgren, S. (2005). The marketing role of unique concepts for hotels in Sweden. Unpublished Master Thesis, Göteborg University, Göteborg, Sweden.
    Hair, J. J., Black, W., Babin, B.J., Anderson, R.E., & Tatham RL. (2006). Multivariate data analysis. New Jersey: Prentice Hall.
    Harvey, B. (2007). International hotels. Journal of Retail & Leisure Property, 6(3), 189-193.
    Hecht, J. A., & Martin, D. (2006). Backpacking and hostel-picking: An analysis from Canada. International Journal of Contemporary Hospitality Management, 18(1), 69-77.
    Heckhausen, H. (1989). Motivation and Action. New York, USA: Cambridge University Press.
    Jacobs, F. R., Chase, R. B., & Aquilano, N. J. (2009). Operations and supply management (12th ed.). New York: McGraw-Hill.
    Joseph, P. B., & Gilmore, J. H. (1998). The Experience Economy.Work Is Theatre & Every Business a Stage. Boston, MA: HBS Press.
    Kahle, L. R. (1983). Social values and social change: Adaptation to life in America. New York: Praeger Publishers.
    Katsigris, C., & Thomas, C. (2008). Design and equipment for restaurants and foodservice: A management view: John Wiley & Sons.
    Keller, L. K. (2002). Branding and brand equity. In B. W. a. R. Wensley (Ed.), Handbook of marketing (pp. 151). London, UK: Sage Publications Ltd.
    Kerstetter, D., & Cho, M. H. (2004). Prior knowledge, credibility and information search. Annals of tourism research, 31(4), 961-985.
    Kotler, P. (1973). Atmospherics as a marketing tool. Journal of retailing, 49(4), 48-64.
    Kotler, P., Bowen, J. T., & Makens, J. C. (2003). Marketing for hospitality and tourism (3rd ed.). Upper Saddle River: NJ: Pearson Education.
    Lumsdon, L. (1997). Tourism marketing. Oxford: International Thompson Business Press.
    Mcintosh, A. J., & Siggs, A. (2005). An exploration of the experiential nature of boutique accommodation. Journal of Travel Research, 44(1), 74-81.
    McManus, G. (Ed.). (2000). The hotel industry. Bloemfontein: Teskskor.
    Mohsin, A., & Ryan, C. (2001). Backpackers’ attitudes to the Outback. Journal of Travel & Tourism Marketing, 10(1), 69-91.
    Molina, A., & Esteban, A. (2006). Tourism brochures: Usefulness and Image. Annals of Tourism Research, 33(4), 1036-1056.
    Molina, A., Gómez, M., & Martín-Consuegra, D. (2010). Tourism marketing information and destination image management. African Journal of Business Management, 4(5), 722-728.
    Nakpradit, K., Tassanasongtham, S., & Wisetpheng, W. (2009). Customer’s expectations and satisfaction toward service quality of boutique hotels in Bangkok. Unpublished Independent Study, Nareasuan University, Phitsanulok.
    Obenour, W., Patterson, M., Pedersen, P., & Pearson, L. (2006). Conceptualization of a meaning-based research approach for tourism service experiences. Tourism Management, 27(1), 34-41.
    Ortega, E., & Rodriguez, B. (2007). Information at tourism destinations. Importance and cross-cultural differences between international and domestic tourists. Journal of Business Research, 60(2), 146-152.
    Otto, J. E., & Ritchie, J. (1996). The service experience in tourism. Tourism Management, 17(3), 165-174.
    Otto, J. E., & Ritchie, J. R. B. (1995). Exploring the quality of the service experience: A theoretical and empirical analysis. Advances in Services Marketing and Management, 4, 37-61.
    Panja, S. (2009). The Preferences of Budget Accommodation in Backpacker's Travel Plans: A Motivation and Choice Study in UK. Unpublished Master Thesis, National Cheng Kung University.
    Peng, C. Y. J., Lee, K. L., & Ingersoll, G. M. (2002). An introduction to logistic regression analysis and reporting. The Journal of Educational Research, 96(1), 3-14.
    Pizam, A., Neumann, Y., & Reichel, A. (1979). Tourist satisfaction. Annals of tourism research, 6(2), 195-197.
    PriceWaterhouseCoopers. (2001). New Europe and the hotel industry. Retrieved December 1, 2011. from http://www.tandfonline.com/doi/pdf/10.1080/02642060500358761.
    Rabontu, C. I., & Niculescu, G. (2009). Boutique hotels-new appearances in hotel industry in Romania. Annals of the University of Petrosani, Economics, 9(2), 209-214.
    Rogerson, J. M. (2010). The Boutique Hotel Industry in South Africa: Definition, Scope, and Organization. Urban Forum, 21(4), 425-439.
    Schneider, D., & Studies, U. o. S. I. o. D. (1999). The Role of Buyers in the Development of the Hotel Furniture Industry in Kenya (Vol. 93): University of Sussex. Institute of Development Studies.
    Schwartz, S. H. (1992). Universals in the content and structure of values: Theoretical advances and empirical tests in 20 countries. In M. P. Zanna (Ed.), Advances in Experimental Social Psychology (Vol. 25, pp. 1-65). California: Academic Press, Inc.
    Seabra, C., Abrantes, J. L., & Lages, L. F. (2007). The impact of using non-media information sources on the future use of mass media information sources: The mediating role of expectations fulfillment. Tourism Management, 28(6), 1541-1554.
    Seaton, A. V., & Bennett, M. M. (1996). The marketing of tourism products: Concepts, issues and cases: Cengage Learning.
    Siguaw, J. A., & Enz, C. A. (1999). Best practices in hotel architecture. Cornell Hotel and Restaurant Administration Quarterly, 40(5), 44-49.
    The small trend - Boutique hotels. ((2010, October 31).). Business Traveller.
    Templin, N. (1999, 18 March). Boutique-hotel group thrives on quirks. Wall Street Journal, p. B1,
    Uysal, M., & Hagan, L. A. R. (1993). Motivation of pleasure travel and tourism. Encyclopedia of Hospitality and Tourism, 21, 798-810.
    Van Hartesvelt, M. (2006). Building a better boutique hotel. Lodging Hospitality, 62(14), 32–44.
    Vogt, C. A., Fesenmaier, D. R., & MacKay, K. (1994). Functional and aesthetic information needs underlying the pleasure travel experience. Journal of Travel & Tourism Marketing, 2(2-3), 133-146.
    Wakefield, K. L., & Blodgett, J. G. (1994). The importance of servicescapes in leisure service settings. Journal of Services Marketing, 8(3), 66-76.
    Wei, S., Ruys, H. F., Van Hoof, H. B., & Combrink, T. E. (2001). Uses of the Internet in the global hotel industry. Journal of Business Research, 54(3), 235-241.
    Wiener, E., & Brown, A. (1995). The new marketplace. Futurist, 29(3), 12-15.
    Woodside, A. G., & King, R. (2001). Tourism consumption systems: Theory and empirical research. Journal of Travel and Tourism Research, 10(1), 3-27.
    World Tourism Organization [UNWTO]. (2008). Demand remains firm despite uncertainties. Retrieved December 12, 2011. from www.unwto.org.
    Yu, L. (1999). The international hospitality business: Management and operations. New York: Haworth Press.

    無法下載圖示 校內:2022-07-16公開
    校外:不公開
    電子論文尚未授權公開,紙本請查館藏目錄
    QR CODE