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研究生: 邱顯皓
Chiu, Hsien-Hao
論文名稱: 傳統產業員工人際關係對工作績效之相關研究
The Effects of Employees Interpersonal Relationships on Job Performance in Conventional Industries
指導教授: 張海青
Chang, Hae-Ching
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2010
畢業學年度: 98
語文別: 中文
論文頁數: 84
中文關鍵詞: 傳統產業人際關係工作績效
外文關鍵詞: Conventional Industries, Interpersonal Relationships, Job Performance
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  •   本研究旨在探討傳統產業員工人際關係對其工作績效的影響,和此影響是否會因不同之員工人口屬性而產生差異,以提供傳統產業之經營管理者與在職人員認識人際關係能力對工作績效的幫助,作為培訓員工或是自我補強的參考。
      為達到研究之目的,於回顧相關文獻瞭解人際關係和工作績效的意義內涵、理論基礎及其可能之關聯後,以本研究之「員工人際關係測量問卷」針對二百三十五名傳統產業現職人員進行調查,並利用敘述性統計分析、因素分析、信度分析、皮爾森積差相關與獨立性t檢定等方法驗證研究假設。
      綜合本研究之發現,將結果歸納如下:
    (一) 傳統產業員工之人際關係能力對其工作績效有正向影響,即人際關係能力優良者其績效表現相對較好。
    (二) 不同屬性之傳統產業員工人際關係能力對其工作績效的影響有所差異,不同的員工屬性受影響之人際關係構面亦不相同。
      本研究根據以上研究結果對傳統產業之經營管理者與在職人員分別提出相關建議,期透過有關之招選或培訓方式,能強化該產業員工之人際關係能力,進而達到促進工作績效的成果

    This research aims to study what influence that employee’s interpersonal relationships affect its job performance in conventional industries, and whether this relation has difference when employee’s demographics are distinct.
    For the purposes, the research reviews available literature to realize the concepts and meaning of interpersonal relationships, job performance, and the possible relation between these variables. 235 employees are investigated by a questionnaire, and the data collected in this survey is analized through descriptive statistics, factor analysis, reliability analysis, and t-test. The findings as follows: (1) Employee’s interpersonal relationships have positive influence to its job performance in conventional industries. (2) There is diverse when different demographical employee’s interpersonal relationships affect its job performance in conventional industries.
    According to the results above, some suggestions are offered to managers and employees in conventional industries in order to achieve the higher level of job performance through strengthen the interpersonal relationships abilities.

    第一章 緒論    第一節 研究背景與動機‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 1    第二節 研究問題與目的‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 2    第三節 名詞釋義‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 3    第四節 研究流程‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 4 第二章 文獻回顧    第一節 傳統產業概述‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 5    第二節 人際關係之意涵與理論基礎‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧ 6    第三節 工作績效之意涵與理論基礎‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧19    第四節 人際關係與工作績效之相關研究‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧24 第三章 研究方法    第一節 研究架構‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧25    第二節 研究假設‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧26    第三節 研究工具‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧26    第四節 資料蒐集‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧33    第五節 資料分析方法‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧34 第四章 研究結果    第一節 問卷回收與樣本結構‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧36    第二節 問卷之信度與效度分析‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧38    第三節 人際關係對工作績效影響之分析‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧42 第五章 結論與建議    第一節 研究結論‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧68    第二節 研究建議‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧72    第三節 研究限制‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧74 參考文獻    中文部分‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧75    英文部分‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧76 附錄    員工人際關係暨情緒智慧測量問卷‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧‧82

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