| 研究生: |
敖以智 Ao, I-Chih |
|---|---|
| 論文名稱: |
威權領導與工作績效-部屬信任的中介與程序公平的調節效果 Authoritarian Leadership and Job Performance :The Mediating Effect of Trust in Subordinate and the Moderating Effect of Procedural Fairness |
| 指導教授: |
史習安
Shih, Hsi-An |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2019 |
| 畢業學年度: | 107 |
| 語文別: | 中文 |
| 論文頁數: | 54 |
| 中文關鍵詞: | 威權領導 、工作績效 、認知信任 、程序公平 |
| 外文關鍵詞: | Authoritarian Leadership, Job Performance, Cognitive Trust, Procedural Fairness |
| 相關次數: | 點閱:97 下載:2 |
| 分享至: |
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臺灣高度民主化與多元化的發展,對於社會型態、環境、家庭乃至個人都造成巨大的衝擊與影響。長期以來軍隊向來為社會所批評是高度封閉、管制嚴密及威權領導的組織。然而,隨著各類資訊發達、權利意識高漲、社會多元發展、及兵役制度的轉型等等因素的影響之下,軍隊傳統的威權領導模式勢將無法達組織目標。為將組織目標領導模式調整轉化為透明、開放及人性化管理、服務式領導的組織型態,本研究試以探討在透明化及制度化(法制化)的管理模式(申訴制度及權保措施)運行下,部屬對管理者的認知信任對威權領導與工作績效的中介效果,並進一步探討程序公平在管理者領導風格與成員內心的認知信任感形塑之中所扮演的調節效果。
本研究以中華民國海軍為研究對象,研究問卷分為主管問卷、部屬問卷兩類,以親自遞送方式,總計發放紙本問卷400份,回收有效問卷354份,有效樣本回收率88.5%。本研究使用層級迴歸分析進行研究假設之驗證。實證分析結果如下:
(1)威權領導對認知信任具有負向影響。
(2)認知信任對工作績效具有正向影響。
(3)威權領導會直接影響工作績效,且認知信任會部分中介威權領導和工作績效之間的關係。
(4)「程序公平」對「威權領導」與「認知信任」的調節效果並不明顯。
本研究主要貢獻如下:首先,驗證在軍隊法制化與國家化的效益下,官士兵是為整體組織(亦或國家)進行個人服務及工作,而非服務其主官管或部隊長,並在相關福利、獎懲、升遷、權益保障等各方面都制度化(法制化)的現今,以及個人對於現行制度的高度「認知信任」與對主管的職務信任雙重加乘下,威權領導對工作績效的直接影響勢必將大幅降低。其次,為兵役制度的轉型,原威權領導轉化為透明、開放及人性化管理、服務式領導的模式。使組織成員對於制度與管理者的程序公正有一定程度的信賴,而威權領導的比重下降,更顯示程序公平的調節作用不明顯,足可驗證現今軍隊的合理化管理模式已達一定程度的標準。最後,引證出組織可以透過教育訓練提升主管的領導效能以增進部屬對主管的信任,並提升部屬的工作績效。而訂定各項標準化作業流程(SOP)。則有利於主管就事論事進行工作指導,進而提高工作效率。所謂「兵隨將轉」,高階領導者尤其更需以身作則,作為單位主管及部屬的學習楷模。藉由其領導方式,形塑優質的組織領導文化,以增進並強化組織效能。
The highly democratic and diversified development of Taiwan has had a tremendous impact on society, the environment, the family and even to the individual. For a long time, the military has been criticized by the society for its highly closed, tightly controlled and the leading style of authoritarian leadership. However, in the age of advances in information technology, high awareness of rights, diversified social development, and the transformation of the military service system, the traditional authoritarian leadership style of the military will not be able to achieve organizational goals. In order to achieve the goal of leadership we set before, the leadership model adjustment is transformed into a transparent, open and humanized management, organization which leads with the service-oriented leadership style.
The purpose of this study is to explore the mediating effect of subordinates' cognitive trust towards their managers on the authoritarian leadership and job performance under the transparent and institutionalized (legalized) management model (appeal system and security measures), and further explore members whether the regulatory effect of procedural justice in the organization or not plays impacts on authoritarian leadership, cognitive trust and job performance.
This study takes the Republic of China Navy as the research object. The research questionnaire is divided into two categories: the competent questionnaire and the subordinate questionnaire. In total, 400 paper questionnaires were distributed and 354 valid questionnaires were collected. The effective sample recovery rate was 88.5%. This study used hierarchical regression analysis to verify the hypothesis of the study. The empirical analysis results are as follows:
(1) Authoritarian leaders have a negative influence on cognitive trust.
(2) Cognitive trust has a positive effect on job performance.
(3) Authoritarian leadership directly affects job performance, and cognitive trust will be part of the intermediary authoritarian leadership and work performance relationship.
(4) The effect of "procedural justice" on the adjustment of "authoritarian leadership" and "cognitive trust" is not obvious.
The main contributions of this study are as follows: First, to verify the effectiveness of the military's legalization and nationalization, the officers and soldiers serve and work for the organization (the state), not the service and the chief officer or the commander of the army, in the welfare, rewards and punishments, promotion, rights protection, etc. In all aspects of the institutionalized (legalized) service in the military, the high degree of "cognitive trust" of the system and the trust in the position of the supervisor, the direct influence of authoritarian leadership on job performance is bound to be greatly reduced. Secondly, the transformation of the military service system, the original authoritarian leadership transformed into a transparent, open and humanized management, service-oriented leadership model.
The members of the organization have a certain degree of trust in the procedural fairness of the system and the manager, while the proportion of authoritarian leadership has declined, and the adjustment effect of the procedural fairness is not obvious. It can be proved that the rational management mode of the current military has reached a certain level of standards. Finally, it is cited that the organization can enhance the leadership effectiveness of the supervisor through education and training to enhance the trust of the subordinates in the supervisor and improve the performance of the subordinates.
And set up various standardized operating procedures (SOPs). It is conducive to the supervisor to conduct work guidance on the matter, and thus improve work efficiency. The so-called "Bing will turn", high-level leaders need to lead by example, as a model for the unit supervisor and subordinates. Through its leadership style, it forms a high-quality organizational leadership culture to enhance and strengthen organizational effectiveness.
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