台灣的人口結構屬高齡化社會，交通運輸部門必須重視高齡使用者對大眾運輸之需求，照顧高齡者日常生活中「行」的基本需求，維持高齡者生活的移動性(mobility)。運輸服務品質會影響高齡者獨立出門活動的意願、活動的範圍和生活品質，大眾運輸系統中，最普遍接觸到之運輸系統即為公車運輸服務，改善公車服務水準有助於提高高齡者外出的活動力。
本研究採用安全性、舒適性、方便性與可靠性、票價負擔能力與資訊提供之構面作為評估公車服務品質之構面，依據Kim(2003)的研究架構做延伸與調整，欲探討公車服務品質對高齡者移動性的影響。分析結果顯示，公車服務的方便性對高齡者之移動性具有正面之影響效果，性別、教育程度以及是否會使用機車外出等變數，皆對高齡者外出之移動性有顯著影響。本研究亦分析了高齡者對公車各項服務品質之滿意度與重要程度，列出優先、次要改進之項目。透過以上之分析，提供有關影響高齡者移動性之相關管理建議，以期作為相關營運單位之參考。

Taiwan is also an aging society. The transport sector must pay attention to the elderly demand of public transportation, take care of the basic needs of the transportation in the daily lives of the elderly, and to maintain the life of elderly mobility. Transport service quality will affect the elderly willingness of independent outdoor activities, the scope of activities, and quality of life. The most commonly exposure to public transportation system is bus transportation. To improve bus services quality can help improve elderly outgoing activity.
In this study, safety, comfort, convenience and reliability, affordability and information supply are used to be the dimensions of bus service quality. According to Kim’s research, extends and adjustment the framework to explore the impact of bus services on elderly’s mobility. Analysis showed that the convenience of he bus servicethe elderly have a positive effect on the mobility. Gender, education level and use of motorcycle have a significant impact on the mobility. This student also presents the priority list on some critical service items to improve as reference of relevant organizations.

一、中文部分
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二、英文部分
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