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研究生: 呂舜英
Lu, Shuen-ying
論文名稱: 承諾成本、賣家信任與價格資訊對線上拍賣知覺效用之影響
The Effect of Commitmaent Cost,Trust and Price Information on perceived Utility in Online Auction
指導教授: 陳正忠
Chen, Jeng-Chung
學位類別: 碩士
Master
系所名稱: 管理學院 - 交通管理科學系
Department of Transportation and Communication Management Science
論文出版年: 2007
畢業學年度: 95
語文別: 中文
論文頁數: 104
中文關鍵詞: 參考價格效果知覺效用信任價格溢酬承諾成本
外文關鍵詞: Commitment Cost, Perceiced Utility, Trust, Price Premium, Reference Price Effects
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  • 在線上拍賣的動態環境之下有許多因素會影響到買方的購賣意願,特別是買方所認知到的知覺效用這方面。在Zhao(2004)所提出的研究當中將Hicksian的傳統福利理論作修改並且利用選擇權的觀念來衡量買方在購買行為中的願付價格。他並提出在現實環境中許多購買決策都是在動態的環境下作出決定,並且在這些交易過程中有承諾成本的存在。因此在動態拍賣市場中我們結合承諾成本與知覺效用的概念來衡量與瞭解這些的因素是如何的影響買方的知覺效用及購買決策。
    然而許多研究也顯示賣方所提供對於價格促銷上的描述對買方新參考價格的形成而言會有定錨點的作用存在。雖然這些研究發現已在行銷研究上建立穩固的地位,但問題在是否能在動態且充滿不確定性的環境下依然有相同的作用便不得而知了。價格研究它強調當消費者在判斷產品價值時會將實際售價與參考價或標準之間作比較,而在拍賣市場裡這種價格差幅就像拍賣中的起標價與賣方預先設定的買斷價(直購價)一般。也因此我們想得知這樣的價格差幅會如何影響買方的內部參考價格、知覺品質與知覺效用。
    此外,瞭解線上買方的購買模式對於發展成功的電子商務市場以及改善與買方之間的關係是最基本的一環,特別是因線上交易中存有不確定性,建立買賣雙方之間的信任對於一個成功的電子商務交易更是重要。許多線上服務都已提供有關賣方與產品的資訊來促進線上社群之間的信任度,例如評價系統就可匯集與發佈買賣雙方之前交易歷史中他人對己的回饋評價。在理想的狀態下,一個提供良好服務的賣家也將會得到許多的正面回饋,進而增加他的評價。然而加上有許多研究已在探討有關價格溢酬經濟方面所扮演的角色,在經濟相關文獻當中將價格溢酬定義為高於平均收益的價格,另外也有文獻也證明賣家評價與價格溢酬之間成正向的影響關係,這是因買家會願意付出較高的金額來確保交易的安全性,也因此高評價的賣方會得到較高的交易價格。因此,本研究想證實在線上拍賣中賣家評價如何去影響買方的競標意願與知覺效用。我們嘗試以問卷調查和實驗設計來作為此研究的研究方法,並且以重複測量與結構方程模式來分析構面之間的關係。最後我們發現拍賣中起標價與直購價之間的價格差幅負向影響買方的知覺品質與內部參考價格,然而價格差幅也正向影響買方的知覺效用,而買方知覺品質與其內部參考價格構面間成正向的作用關係。

    There are many factors to influence the buyer’s purchase intention in the dynamic environment of online auction, especially the buyer’s perceived utility. In Jinhua Zhao’s(2004)study, he altered Hicksian welfare theory and used the concept of real option to examine the buyer’s willingness to pay. He suggested that many purchase decisions in real world are made in dynamic setting and there are commitment costs associated with these transactions. Therefore, in the dynamic auction market, we combine the concept of commitment costs with the perceived utility to examine and understand how these factors to influence buyer’s perceived utility and purchase decision.
    Moreover, many studies have shown that a marketer-supplied description of a price promotion serves as an anchor for a buyer's formation of a new reference price. Although those findings are well established in the marketing research, one might question whether they could be replicated in a more dynamic and uncertain environment. Pricing research emphasizes that consumers compare an item's sale price to a reference price or standard when estimate their own valuation of the item (Della, Bitta and Monroe1981). However, in an auction, this gap is the same as the difference between the starting bid price which the seller provided and a buyout price, a prespecified price chosen by the seller (Mathews,2004).Therefore, we want to know how the gap to influence the buyer’s internal reference price, perceived quality and perceived utility.
    However, understanding the purchasing patterns of online buyers is essential to develop successful e-commerce market and improve the relationship with customers. In particular, due to the uncertainty of online transactions, establishing trust among the seller and buyer is crucial for the successful e-commerce. Many online services have emerged to provide information on sellers and products to boost trust in online communities. For example the reputation systems aggregate and distribute feedback about participants' transaction history. Ideally, a good service provider will receive much positive feedback that eventually enhances her reputation. Moreover, there have been many studies discussed the economic and financial role of price premiums. Economics literature defined a price premium as a price that yielded above-average profit. Many other studies also confirmed a positive relationship between sellers' reputations and price premiums. Because the buyer willing to pay higher price for ensure the safety of transaction, the seller with positive reputation can get the higher transaction price. Therefore, The study also wants to examine how the seller’s reputation affects the buyer’s bid intention and perceived utility in online auction.
    We tried to use the online survey and experiment design for the research method and use the repeat measure and structual equation model to analyse the relationship between constructs. Finally, we found that the price gap between starting bid price and buyout price negatively influence buyer’s perceived quality and internal reference price. The price gap positively influence the buyer’s perceived utility. There is a positive relationship between buyers ' perceptions of product quality and their internal reference price

    第一章 緒論 1 1.1研究動機 1 1.2研究目的 3 1.3研究範圍 3 1.4研究流程 4 第二章 文獻回顧 6 2.1實質選擇權 6 2.1.1實質選擇權本質 6 2.1.2實質選擇權適用在拍賣競標探討之意涵 9 2.2效用理論 11 2.3參考價格理論 13 2.3.1參考價格效果 13 2.3.2適應水準理論 17 2.3.3同化-對比理論 18 2.4價格-知覺品質推論 20 2.5信任對競標出價之影響 21 2.5.1信任之定義 21 2.5.2信任對競標出價之作用 23 2.5.3網路評價對信任之影響 24 2.6研究架構與假設 26 第三章 研究方法 31 3.1研究之實驗設計與問卷調查 31 3.2研究變數之操弄衡量與問卷前測結果 36 3.3資料分析方法 40 第四章 資料結果分析 42 4.1實驗分析與結果 42 4.1.1實驗對象基本統計分析與操弄變數t檢定 42 4.1.2實驗結果分析與假設驗證 46 4.2問卷調查分析與結果 49 4.2.1基本敘述統計分析 49 4.2.2線上問卷信度分析 60 4.2.3驗證性因素分析 64 4.2.4結構方程模式 68 第五章 結論與建議 75 5.1結論 75 5.2 實務建議與管理意涵 78 5.3研究限制與未來研究方向建議 79 參考文獻 81 附錄 86

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