本研究主要在探討情緒失調、工作滿意度與組織承諾的相互關係，而人格特質中的內外控人格為干擾變數藉以瞭解在面對情緒失調時對於工作滿意度影響，在探討人口統計變數(性別、婚姻、教育程度、年齡、服務年資與薪資)對於情緒失調、工作滿意度、組織承諾與內外控人格等各構面的影響，以國民小學中的教職員為例，共收集到了326份有效問卷，以此研究資料，利用SPSS中的描述性統計、回歸分析、ANOVA與信度分析等統計方法，其中干擾變數以階層回歸分析來進行，得到的結論：
一、情緒失調對於工作滿意度有負面的影響。
二、內控人格對於情緒失調與工作滿意度之間有正向的干擾效果，意味著當教職員有內控傾向時，他們受到情緒失調的影響較小，也比較容易對於工作滿意。
但是外控人格傾向，並不對工作滿意度有任何的干擾效果，工作滿意度對於組織承諾有正面的影響。
三、工作滿意度對於組織承諾有正面的影響。

The purpose of this study is to understand how emotional dissonance impacts job satisfaction and organizational commitment. Further I use internal and external locus control as a moderator to observe the effects, and how demographic statistics (e.g. age, marital status, sex, education level, tenure, wages) affects each dimension? This study uses SPSS Statistical software to analyze the data, and the methods are Descriptive statistical analysis, t-test, one way ANOVA, Regression. Major findings are listed as followings:

1.Emotional dissonance has negative effect on job satisfaction.
2.Internal locus of control has a moderating effect between emotional dissonance and job satisfaction. On the other hand, those who external locus of control do not have significant effect between motional dissonance and job satisfaction.
3.Job satisfaction has significant positive effect on organizational commitment.

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