| 研究生: |
王良偉 Ong, Albert |
|---|---|
| 論文名稱: |
High Performance Working System and Individual Performance: Mediation and Moderation Test High Performance Working System and Individual Performance: Mediation and Moderation Test |
| 指導教授: |
史習安
Shih, Hsi-An |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 國際經營管理研究所 Institute of International Management |
| 論文出版年: | 2019 |
| 畢業學年度: | 107 |
| 語文別: | 英文 |
| 論文頁數: | 96 |
| 外文關鍵詞: | High Performance Working System, Job Engagement, Information Exchange, Concern for Worker Climate, Individual Performance |
| 相關次數: | 點閱:52 下載:0 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
This study investigated the effect of High Performance Working System on Individual Performance. There are 2 mediators tested in this study, which are Job Engagement and Information Exchange that acts as the pathway of the relationship between HPWS and Individual Performance. This study also validates the possible moderator (Concern for Worker Climate) of the relationship between HPWS and Job Engagement and Information Exchange. There are 270 respondents in this study, which were collected from 61 teams based in 4 countries (Australia, Indonesia, Nigeria, Taiwan) in any profit organization. The respondent mainly from 20-30 years old, with 0-3 years of organizational tenure.
The results show that HPWS positively related to Job Engagement and Job Engagement also positively related to better Individual performance. HPWS also proved to positively affect Information Exchange, and Information Exchange also positively affect Individual performance. The supportive evidence also proved that Job Engagement fully mediate the relationship between HPWS and Individual Performance, and Information Exchange also fully mediate the relationship between HPWS and Individual Performance. There is no supportive evidence in this that could support the moderating effect of Concern for Worker Climate upon the relationship between HPWS with Job Engagement and Information Exchange.
Ang, S. H., Bartram, T., McNeil, N., Leggat, S. G., & Stanton, P. (2013). The effects of high-performance work systems on hospital employees' work attitudes and intention to leave: A multi-level and occupational group analysis. The International Journal of Human Resource Management, 24(16), 3086-3114.
Arthur, J. B. (1992). The link between business strategy and industrial relations systems in American steel minimills. ILR Review, 45(3), 488-506.
Arthur, J. B. (1994). Effects of human resource systems on manufacturing performance and turnover. Academy of Management Journal, 37(3), 670-687.
Ashforth, B. E., Harrison, S. H., & Corley, K. G. (2008). Identification in organizations: An examination of four fundamental questions. Journal of Management, 34(3), 325-374.
Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human Relations, 48(2), 97-125.
Becker, B. E., Huselid, M. A., Becker, B., & Huselid, M. A. (1998). High performance work systems and firm performance: A synthesis of research and managerial implications. Paper presented at the Research in personnel and human resource management.
Borman, W. C., & Motowidlo, S. (1993). Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations; San Francisco: Jossey-Bass, 71.
Bowen, D. E., & Ostroff, C. (2004). Understanding HRM–firm performance linkages: The role of the “strength” of the HRM system. Academy of Management Review, 29(2), 203-221.
Brown, S. P., & Leigh, T. W. (1996). A new look at psychological climate and its relationship to job involvement, effort, and performance. Journal of Applied Psychology, 81(4), 358.
Chiang, Y.-H., Hsu, C.-C., & Shih, H.-A. (2015). Experienced high performance work system, extroversion personality, and creativity performance. Asia Pacific Journal of Management, 32(2), 531-549.
Chuang, C. H., & Liao, H. (2010). Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology, 63(1), 153-196.
Collins, C. J., & Smith, K. G. (2006). Knowledge exchange and combination: The role of human resource practices in the performance of high-technology firms. Academy of Management Journal, 49(3), 544-560.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of Management, 31(6), 874-900.
Deci, E. L., & Ryan, R. (1985). Intrinsic motivation and self-determination in human behavior. New York and London: Plenum.
Ferris, G. R., Arthur, M. M., Berkson, H. M., Kaplan, D. M., Harrell-Cook, G., & Frink, D. D. (1998). Toward a social context theory of the human resource management-organization effectiveness relationship. Human Resource Management Review, 8(3), 235-264.
Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39-50.
Fraidin, S. N. (2004). When is one head better than two? Interdependent information in group decision making. Organizational Behavior and Human Decision Processes, 93(2), 102-113.
Gillett, R. (2016, Apr. 28, 2016, 4:29 PM). 5 reasons Google is the best place to work in America and no other company can touch it. Retrieved 21 September, 2017, from http://www.businessinsider.com/google-is-the-best-company-to-work-for-in-america-2016-4/#a-high-percentage-of-googlers-say-theyresatisfied-in-their-job-1
Gong, Y., Chang, S., & Cheung, S. Y. (2010). High performance work system and collective OCB: A collective social exchange perspective. Human Resource Management Journal, 20(2), 119-137.
Hair Jr, J. (2006). Black, WC/Babin, BJ/Anderson, RE & Tatham, RL (2006): Multivariate Data Analysis. Auflage, Upper Saddle River.
Hinsz, V. B., Tindale, R. S., & Vollrath, D. A. (1997). The emerging conceptualization of groups as information processors. Psychological Bulletin, 121(1), 43.
Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity, and corporate financial performance. Academy of Management Journal, 38(3), 635-672.
Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of management journal, 33(4), 692-724.
Kahn, W. A. (1992). To be fully there: Psychological presence at work. Human relations, 45(4), 321-349.
Kanungo, R. N. (1982). Measurement of job and work involvement. Journal of Applied Psychology, 67(3), 341.
Kearney, E., Gebert, D., & Voelpel, S. C. (2009). When and how diversity benefits teams: The importance of team members' need for cognition. Academy of Management Journal, 52(3), 581-598.
Kelly, J. R., & Loving, T. J. (2004). Time pressure and group performance: Exploring underlying processes in the attentional focus model. Journal of Experimental Social Psychology, 40(2), 185-198.
Kopelman, R. E., Brief, A. P., & Guzzo, R. A. (1990). The role of climate and culture in productivity. Organizational Climate and Culture, 282, 318.
Kroon, B., Van de Voorde, K., & Van Veldhoven, M. (2009). Cross-level effects of high-performance work practices on burnout: Two counteracting mediating mechanisms compared. Personnel Review, 38(5), 509-525.
Lawler III, E., Mohrman, S., & Ledford, G. (1995). Creating high performance organizations: Survey of practices and results of employee involvement and TQM in fortune 1000 companies. John & Sons Incorporated.
Lepak, D. P., Liao, H., Chung, Y., & Harden, E. E. (2006). A conceptual review of human resource management systems in strategic human resource management research Research in personnel and human resources management (pp. 217-271): Emerald Group Publishing Limited.
Liao, H., Toya, K., Lepak, D. P., & Hong, Y. (2009). Do they see eye to eye? Management and employee perspectives of high-performance work systems and influence processes on service quality. Journal of Applied Psychology, 94(2), 371.
Locke, E. A., & Dunnette, M. D. (1976). The nature and causes of job satisfaction. Chicago, IL: Rand McNally.
Luthans, F., Norman, S. M., Avolio, B. J., & Avey, J. B. (2008). The mediating role of psychological capital in the supportive organizational climate—employee performance relationship. Journal of Organizational Behavior, 29(2), 219-238.
Macky, K., & Boxall, P. (2008). High‐involvement work processes, work intensification and employee well‐being: A study of New Zealand worker experiences. Asia Pacific Journal of Human Resources, 46(1), 38-55.
Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995). An integrative model of organizational trust. Academy of Management Review, 20(3), 709-734.
Nahapiet, J., & Ghoshal, S. (1998). Social capital, intellectual capital, and the organizational advantage. Academy of Management Review, 23(2), 242-266.
Ostroff, C., & Bowen, D. E. (2000). Moving HR to a higher level: HR practices and organizational effectiveness.
Payne, R., & Pugh, D. S. (1976). Organizational structure and climate Handbook of industrial and organizational psychology (pp. 1125-1173).
Podsakoff, P. M., MacKenzie, S. B., Paine, J. B., & Bachrach, D. G. (2000). Organizational citizenship behaviors: A critical review of the theoretical and empirical literature and suggestions for future research. Journal of Management, 26(3), 513-563.
Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of management, 12(4), 531-544.
Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature: American Psychological Association.
Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.
Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21(7), 600-619.
Schneider, B. (1975). Organizational climates: An essay. Personnel Psychology, 28(4), 447-479.
Scholten, L., Van Knippenberg, D., Nijstad, B. A., & De Dreu, C. K. (2007). Motivated information processing and group decision-making: Effects of process accountability on information processing and decision quality. Journal of Experimental Social Psychology, 43(4), 539-552.
Scott, S. G., & Bruce, R. A. (1994). Determinants of innovative behavior: A path model of individual innovation in the workplace. Academy of Management Journal, 37(3), 580-607.
Shih, H.-A., Chiang, Y.-H., & Hsu, C.-C. (2013). High performance work system and HCN performance. Journal of Business Research, 66(4), 540-546.
Stasser, G. (1999). The uncertain role of unshared information in collective choice. Shared Cognition in Organizations: The Management of Knowledge, 49(9).
Takeuchi, R., Chen, G., & Lepak, D. P. (2009). Through The Looking Glass of A Social System: Cross‐Level Effects of High‐Performance Work Systems on Employees’ Attitudes. Personnel Psychology, 62(1), 1-29.
Van Knippenberg, D., De Dreu, C. K., & Homan, A. C. (2004). Work group diversity and group performance: an integrative model and research agenda. Journal of Applied Psychology, 89(6), 1008.
Weick, K. E., & Roberts, K. H. (1993). Collective mind in organizations: Heedful interrelating on flight decks. Administrative Science Quarterly, 357-381.
Zhang, M., Zhu, C. J., Dowling, P. J., & Bartram, T. (2013). Exploring the effects of high-performance work systems (HPWS) on the work-related well-being of Chinese hospital employees. The International Journal of Human Resource Management, 24(16), 3196-3212.