| 研究生: |
陳美雀 Chen, Mei-Chueh |
|---|---|
| 論文名稱: |
以價值共創探究地方創生實務:溫泉旅館的再生之路 Exploring the Practice of Regional Revitalization from the Value Co-Creation Perspective: A Case Study of Hot Spring Hotel Innovation |
| 指導教授: |
張紹基
Chang, Shao-Chi |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2022 |
| 畢業學年度: | 110 |
| 語文別: | 中文 |
| 論文頁數: | 63 |
| 中文關鍵詞: | 地方創生 、價值共創 、質性研究方法 、溫泉業 |
| 外文關鍵詞: | Regional Revitalization, Value Co-Creation, Qualitative Research, Hot Spring Industry |
| 相關次數: | 點閱:135 下載:37 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
自2020年以來,COVID-19大幅影響著全世界的運作模式,在嚴重的疫情之下,特別是休閒觀光產業更是遭遇前所未有的負面影響。不少住宿業,特別是溫泉旅館,因無法承擔龐大的資金成本及固定開銷,皆因而紛紛歇業。此外,「地方創生」是日本政府為了解決與減緩地方人口減少、地方人口老化、地方產業沒落以及城鄉差距日趨嚴重的現象,而臺灣目前同樣也面臨相同的困境。
儘管有許多學者都針對溫泉旅遊進行相關的研究,而大部分都是針對企業經營的成功要素以及風險來進行探究,且都是以量化來分析要素之間的相關性及顯著性,以試圖找出溫泉旅遊產業的關鍵成功要素。然而,這些關鍵成功要素通常都只考慮到企業本身經營的內部因素如何調整,即便有考量到外部因素,仍多為不可控因素。
另一方面,價值共創或者說眾多利害關係人之間的共創已經越來越受實務界及學術界所重視。然而,卻鮮少有相關的研究是以價值共創的理論視角來窺探地方創生相關案例。因此,本研究將引用價值共創的思維來試圖釐清地方創生實務案例,並以溫泉業做為本研究個案。
研究結果發現,地方創生協調者應透過平臺提升彼此互動與連結、凝聚具有相同共識的業者、跨產業策略聯盟、運用外部資源、年輕化客群、訴求溫泉資源公有化以及法規鬆綁。而地方創生參與者應隨時跟進時代潮流、結合當地特色、運用年輕力量借力使力、為合作夥伴展示其產品。
SUMMARY
Since 2020, COVID-19 has significantly affected operations around the world, with the seriousness of the epidemic having an unprecedented negative impact on the leisure tourism industry in particular. Many lodging businesses, especially hot spring inns, have closed down because they cannot afford the huge capital costs and fixed expenses. In addition, "Regional Revitalization" is the Japanese government's attempt to solve and alleviate the phenomenon of declining local populations, aging local populations, declining local industries, and the growing gap between urban and rural areas.
Although many scholars have conducted studies on hot spring tourism, most of them focus on the success factors and risks of business operations, and most of them analyze the correlation and significance of the factors quantitatively in an attempt to identify the key success factors of the hot spring tourism industry. However, these critical success factors are usually considered only in terms of how to adjust the internal factors of the business operation, and even if external factors are considered, they are still mostly uncontrollable.
On the other hand, value co-creation, or co-creation among multiple stakeholders, has become increasingly important in both practical and academic circles. However, there are few studies that use the theoretical perspective of value co-creation to look at cases of regional revitalization. Therefore, this study attempts to clarify the practical cases of regional revitalization by applying the thinking of value co-creation and uses the hot spring industry as the case study.
The results of the study show that regional revitalization coordinators should enhance interaction and connection through platforms, gather industry players who share the same consensus, make strategic alliances across industries, utilize external resources, promote younger customer base, demand public ownership of hot spring resources, and relieve legal regulations. The participant in regional revitalization should keep up with current trends, integrate local characteristics, use the power of youth to leverage their strengths, and showcase their products for their partners.
一、 中文參考文獻
方世杰(2020a)。生態系統的概念與實務意涵。MII 金屬情報網智庫專欄,122。
方世杰(2020b)。價值共創的迷思與省思。MII 金屬情報網智庫專欄,119。
方世杰、李慶芳(2017)。價值共創的三要件:互信、互動、互惠。取自http://reskm98.blogspot.com/2017/04/blog-post.html。
市來廣一郎(2019)。熱海重生:地方創生的典範:天下雜誌(張雲清譯)。天下雜誌。(原著出版於2015年)
台南市政府觀光旅遊局(2018年11月22日)。關子嶺不分晝夜 四季都。美麗整合傳播部企劃製作。取自https://www.cw.com.tw/article/5093014。
台南視野(2020年9月18日)。台南向前行 第六十六集 2020關子嶺溫泉美食節 9月19熱鬧登場 1。取自https://www.youtube.com/watch?v=6YHHyLqit6Y。
李正慧、黃薰毅(2007)。臺灣溫泉產業競爭力決定性要素之探討。餐旅暨家政學刊,4(2),101-125。
岩佐十良(2018)。地方創生X設計思考: 里山十帖實戰篇(鄭舜瓏譯)。財團法人中衛發展中心。
周信輝、蔡志豪(2013)。網絡組織間關係治理的搭架:行動者網絡理論的動態觀點。臺大管理論叢,23(S1),135-163。
旅遊經 編輯部(2021年8月24日)。2021臺南關子嶺溫泉美食節9月登場 火王爺燈車夜巡線上報名將開跑。中時新聞網。取自https://www.chinatimes.com/realtimenews/20210824003462-260405?chdtv。
張家銘、賴世國、李一民 (2009)。溫泉旅館業主管對企業經營風險認知之研究。臺灣體育運動管理學報(9),47-77。
曾旭正(2018)。成功推動「2019地方創生元年」的三種前提。取自https://futurecity.cw.com.tw/article/204。
監察院(2018)。我國溫泉開發與管理維護機制探討專案調查研究報告。監察院。
增田寬也(2019)。地方消滅:地方創生的理論起源(李欣怡、曾鈺珮、雷鎮興、賴庭筠譯)。行人。(原著出版於2014年)
蔡宗穎(2019)。以傳統產業轉型推動地方創生之研究:以嘉義市為例。國立高雄大學創意設計與建築學系碩士班。
蘇淑慧(2020)。地方創生文化觀光經濟策略之探討:以布洛灣山月村渡假小屋為例。 國立臺灣師範大學高階經理人企業管理碩士在職專班(EMBA)。
二、 日文參考文獻
增田寬也(2014)。地方消滅-東京一極集中が招く人口急減。中央公論新社。
三、 英文參考文獻
Gouillart, F., & Billings, D. (2013). Community-powered problem solving. Harvard Business Review, 91(4), 70-77, 140.
Grönroos, C. (2011). Value co-creation in service logic: A critical analysis. Marketing theory, 11(3), 279-301.
Gummesson, E., & Mele, C. (2010). Marketing as value co-creation through network interaction and resource integration. Journal of business market management, 4(4), 181-198.
Kohtamäki, M., & Rajala, R. (2016). Theory and practice of value co-creation in B2B systems. Industrial Marketing Management, 56, 4-13.
Lusch, R. F., & Vargo, S. L. (2014). Service-dominant logic: Premises, perspectives, possibilities: Cambridge University Press.
Myers, M. D. (2019). Qualitative research in business and management: Sage.
Porter, M. E. (2011). Competitive advantage of nations: creating and sustaining superior performance: simon and schuster.
Porter, M. E., & Millar, V. E. (1985). How information gives you competitive advantage. Harvard Business Review, 63(4), 149-160.
Prahalad, C. K., & Ramaswamy, V. (2004). Co-creation experiences: The next practice in value creation. Journal of interactive marketing, 18(3), 5-14.
Ramaswamy, V., & Ozcan, K. (2018). What is co-creation? An interactional creation framework and its implications for value creation. Journal of Business Research, 84, 196-205.
Ranjan, K. R., & Read, S. (2016). Value co-creation: concept and measurement. Journal of the Academy of marketing Science, 44(3), 290-315.
Saarijärvi, H. (2012). The mechanisms of value co-creation. Journal of Strategic Marketing, 20(5), 381-391.
Storbacka, K., Brodie, R. J., Böhmann, T., Maglio, P. P., & Nenonen, S. (2016). Actor engagement as a microfoundation for value co-creation. Journal of Business Research, 69(8), 3008-3017.
Vargo, S. L., & Lusch, R. F. (2016). Institutions and axioms: an extension and update of service-dominant logic. Journal of the Academy of marketing Science, 44(1), 5-23.
Yin, R. K. (2017). Case study research and applications: Design and methods: Sage publications.