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研究生: 溫承修
Wen, Chen-Hsiu
論文名稱: 以聯合分析法探討消費者對背包客棧屬性偏好之研究
The Application of Conjoint Analysis on Consumer Preferences for Backpacker Hostel
指導教授: 莊雙喜
Chuang, Shuang-Shii
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2017
畢業學年度: 105
語文別: 中文
論文頁數: 93
中文關鍵詞: 聯合分析法背包客棧市場區隔產品屬性理論成分效用值
外文關鍵詞: Conjoint analysis, Product attributes, Market segmentation, Backpacker hostel
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  • 近年來由於旅遊休閒意識的培養、國內觀光旅行產業的推行與發展,國人或外來觀光客帶動的觀光動能,使台灣觀光產業無論規模數量或觀光收入帶來持續且明顯地成長。而伴隨觀光產業成長所帶來的產業變動趨勢,旅宿產業也更為蓬勃發展,隨之而來激烈競爭的結果是旅宿業者不再僅提供傳統住宿服務,而更朝向以消費者需求面出發,思量如何能提供不同型態及服務的住宿條件以吸引不同客群之消費者。因此,本研究將以「背包客棧」為例,分析並探討消費者對於住宿選擇之偏好及重視的屬性,並提供背包客棧業者對於行銷或營運管理的建議,甚至為未來不同型態旅宿的研究者所參考。
    本研究以聯合分析法為主軸,以產品屬性理論將背包客棧服務之產品屬性歸納為十二種,經前測問卷之篩選,最終選出「住宿價格」、「口碑評價」、「位置與易達性」、「設施與設備」四項作為正式問卷之屬性。再參考文獻與實際情況對各屬性區分不同水準以設計正式問卷。第二階段即利用聯合分析法,找出受測者對於各屬性水準之成分效用值與重要性權重,做為偏好分析依據。最終再利用人口統計變數與集群分析做區隔,並分析不同區格之偏好差異。
    研究結果顯示,全體受測者最重視之背包客棧產品屬性排序為:「口碑評價」、「住宿價格」、「位置與易達性」、「設施與設備」;而最受喜愛的產品組合為:「730 NT$以下」、「正面評價多」、「搭乘大眾運輸20分鐘內可到達景點」、「基礎的設備」。另外,考慮不同分群作分析也將產生不同集群偏好結果。因此,本研究也將依照研究分析結果,提出相關的策略與建議。

    The tourism industry in Taiwan has been growing significantly in recent years, because of the flourishing travel consciousness and the Taiwanese government’s efforts to develop the local tourist business. The hotel industry, a subdivision of the greater tourism industry, has been evolving with the emergence of some newly founded accommodation options. One of these options, Backpacker Hostel, has become a popular and competitive option in the market. As a relatively new type of operation in Taiwan, it is important for managers of backpacker hostel to be aware of consumer preferences and customer needs to effectively satisfy their target audience. Therefore, the main purpose of this study is dedicated to identifying the important attributes for consumers and finding the optimal combination of these attributes. Firstly, the study conducts pre-test questionnaire to filter twelve attributes derived from the literatures collected by Product Attributes Theory. Moreover, by applying Conjoint Analysis, the study designs a questionnaire with Card selection, composed of four attributes, and several levels. After conducting the questionnaire, the raw data of outcome will be analyzed and divided into different segmentations by the market segmentation theory. Furthermore, the part-worth and weights of importance will be calculated. Finally, regardless of the segmentations, the results illustrated that people concern the ‘’Comment”, the most, then “Price’’, ‘’Location’’, ‘’Equipment’’. Moreover, the results demonstrate the different preferences and optimal combination according to different segmentation. Consequently, this research can provide suggestion of market strategy for hostel manager.

    中文摘要 I Extended Abstract II 誌謝 VII 目錄 VIII 表目錄 X 圖目錄 XI 第一章 緒論 1 第一節 研究背景動機 1 第二節 研究目的 5 第三節 研究範圍與對象 5 第二章 理論基礎與文獻探討 7 第一節 背包客棧相關文獻 7 第二節 產品屬性理論 19 第三節 市場區隔理論 22 第四節 聯合分析法 27 第三章 研究步驟與研究方法 35 第一節 研究步驟與架構 35 第二節 研究變數設計 36 第三節 屬性及水準確認 37 第四節 建立受測體 43 第五節 統計方法 45 第四章 資料分析及結果 47 第一節 正式問卷之樣本結構分析 47 第二節 背包客棧屬性偏好之聯合分析結果 49 第五章 研究結論與建議 72 第一節 研究結論 72 第二節 行銷及管理建議 73 第三節 研究限制 76 第四節 未來研究與建議 76 參考文獻 78 中文文獻 78 英文文獻 80 參考資料網站 84 附錄一 前測問卷 85 附錄二 正式問卷 88

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