| 研究生: |
邱楷雯 Chiou, Kai-Wen |
|---|---|
| 論文名稱: |
網路特性、促銷與衝動性特質對網路購物之衝動性購買意圖的影響 The impacts of Website Characteristics, Promotions and Impulsiveness on Online Shopping Impulse Buying |
| 指導教授: |
蔡東峻
Tsai, Dung-Chun |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 電信管理研究所 Institute of Telecommunications Management |
| 論文出版年: | 2017 |
| 畢業學年度: | 105 |
| 語文別: | 中文 |
| 論文頁數: | 72 |
| 中文關鍵詞: | 衝動性購買 、衝動性特質 、網路特性 、知覺愉悅 |
| 外文關鍵詞: | impulsive buying, impulsiveness, website characteristics, perceived enjoyment |
| 相關次數: | 點閱:145 下載:4 |
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隨著網際網路發展及行動裝置普及使網路購物盛行。其中網路購物中就有40%的花費是屬於衝動性購買。然而早期有許多學者探討關於實體店面的衝動性購買,近年來學者開始著重於網路店面的衝動性購買做探討。
在網路購物中,因為沒有店員在現場推銷,消費者也不會接觸到現場的環境氛圍,因此購物網站本身的特性就會成為影響消費者是否繼續瀏覽網站進而購物的重要因素。因此本研究針對網站的特性歸納出「交易安全性」、「網站易用性」、「視覺吸引力」為影響衝動性購買重要的特性。因為這三個特性是一個人在網購時會碰到的購物流程,也是消費者會在意的特性。此外,本研究將「知覺愉悅性」加入研究架構中,做為影響網站特性對於衝動性購買的中介變數。而過去文獻提到在實體店,會因為每個人的衝動性特質的不同,以及業者提供促銷的情境不同,有所影響衝動性購買。因此本研究欲著重在網路上探討「網站特性」、「衝動性特質」、「促銷」是否對於衝動性購買也會有所影響。
本研究回收了639份有效樣本,進行統計資料分析,得到以下結論:
1. 交易安全性對於知覺愉悅性在每個網站上都沒有影響。
2. 衝動性特質對於衝動性購買在每個網站上皆為正向影響。
3. 網站易用性對於知覺愉悅性在總體呈現正向影響,在分群中只有博客來和品牌官方網站為正向影響。
4. 視覺吸引力對於知覺愉悅性在總體呈現正向影響,在分群中只有品牌官方網站沒有影響。
5. 促銷對於衝動性購買在總體呈現正向影響,在分群中只有品牌官方網站沒有影響。
With the development of Internet and the popularity of mobile devices, there is growing evidence that online buying is occurring. Approximately 40% of all the money spent on website is attributed to impulse buying. In the online shopping, because there is no clerk to promotion, and consumers will not be exposed to the atmosphere of the scene, so the characteristics of the website will become the impact of whether consumers continue to browse and buy. Therefore, this study summarizes the "Security", "Ease of use" and "Visual appeal" for the characteristics of the website. In addition, this study adds "Perceived enjoyment" to the research structure as an intermediary variable that affects the website characteristics of the impulsive buying. In the past, the literature mentioned that each person’s impulsiveness and promotion have affected the impulse buying. Therefore, this study will focus on the Internet to explore the "Website characteristics", "Impulsiveness", "Promotion" whether also affect the impulse buying.
And this study has five hypotheses. Confirmatory factor analysis was utilized to test adequacy of the measurement model using SPSS17.0 and LISREL8.52. A total of 639 valid samples were collected and analyzed for statistical data. The research objects of this study are popular online shopping websites in Taiwan. And there are five major conclusions between overall website and each website.
【網站部分】
EagleEye (2015)。2014Q4台灣購物網站排行榜。2015年1月26日。取自:https://www.inside.com.tw/2015/01/26/eagleeye-taiwan-ec-2014q4/
EZprice (2016)。台灣前十大購物平台商品數排行榜。2016年2月1日。取自:https://news.ezprice.com.tw/9206/
iThome (2015)。資策會調查:國內行動裝置用戶已超過1,600萬。2015年7月20日。取自: http://www.ithome.com.tw/news/97479
大紀元(2015)。台灣人瘋網購,比率居亞太第三。2015年5月20日。取自http://www.epochtimes.com/b5/15/5/20/n4438745.htm
數位時代(2016)。行動經濟時代,行銷人轉換腦袋的六個關鍵。2016年2月26日。取自:https://www.bnext.com.tw/article/38778/BN-2016-02-26-104219-82
聯合財經網(2016)。網購夯,收入愈高愈愛買。2016年3月6日。取自:http://money.udn.com/money/story/8888/1543965
聯合知識庫(2016)。台灣手機普及率達九成。2016年8月30日。取自:http://udndata.com/ndapp/udntag/finance/Article?origid=1928924&ptname=%E8%B3%87%E8%A8%8A%E5%AE%89%E5%85%A8
【中文部分】
邱瀞萱(2005)。衝動性購買行為影響因素之探討-以實體通路與電視購物為例。國立政治大學商學院企業管理學系碩士論文。
俞洪亮、蔡義清、莊懿妃(2012)。商管研究資料分析的應用。華泰文化事業股份有限公司。
陳柏亘(2005)。線上購物之衝動購買研究。國立政治大學國際貿易學系研究所。
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校內:2022-07-12公開