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研究生: 周峻宇
Chou, Chun-Yu
論文名稱: 企業聽覺識別之感性意象研究
Kansei Image of Corporate Auditory Identity
指導教授: 馬敏元
Ma, Min-Yuan
學位類別: 碩士
Master
系所名稱: 規劃與設計學院 - 工業設計學系
Department of Industrial Design
論文出版年: 2023
畢業學年度: 111
語文別: 英文
論文頁數: 233
中文關鍵詞: 企業識別企業聽覺識別感性工學聲音研究
外文關鍵詞: Corporate Identity, Corporate Auditory identity, Kansei Engineering, Sound Research
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  • 隨著社會經濟的進步,CI理論也在不斷的完善,伴隨著經濟結構的變化和資訊時代的到來,企業形象和品牌的運作也變得越發重要,近年來也有許多企業利用旋律節奏的方式,打造專屬於品牌的聽覺識別音效。根據North&Hargreaves在2008年的一則研究中表明,有使用音樂的品牌相對於完全不使用的品牌,被消費者記住的可能性要高96%。時至今日廣告中的音樂不僅僅是只是的普通的旋律節奏,它更多的是為企業創建一個獨特的音頻識別身份,將消費者與品牌緊密的聯繫起來,透過音頻所傳達的感性因子與消費者產生共鳴。本研究將以感性工學為觀點,深度解析一般民眾對於企業聽覺識別的感性評價,理解並掌握其帶給人們的感受,因此,本研究旨在探討企業聽覺識別與其感性語彙構成要素之間的對應關係,幫助後續開發者能針對企業形象,設計出相關識別音頻。
    本研究方式主要可分為前半部分量化研究,以及後半部分質性資料分析,前半部分將會透過焦點團體法以及KJ法蒐集並歸納統整出專屬於企業聽覺識別的感性語彙,並且利用Ward’s法集群分析以及對應分析中的二維散點圖,挑選出各感性語彙與之對應樣本,後半部分則是將專家訪談,透過編碼的方始捕捉出具體構成要素。研究發現不同的感性語彙存在著截然不同的構成要素,經過多種排列組合,產生各式感性結果,例如在興奮感的營造中,主要是透過音色、樂曲的感覺以及後續聲音處理等因素控制。本研究開創了全新的參照方式,企業在開發聽覺識別音頻時,可針對企業形象,挑選出符合消費者感性特徵的設計準則,降低前期調查研究時所造成的成本浪費,為企業帶來更高的價值。

    With the advancement of socio-economic progress, Corporate Identity (CI) theory is continuously improving. Accompanying changes in economic structures and the advent of the information age, the operation of corporate image and brand have become increasingly important. In recent years, many corporations have utilized rhythm and melody to create auditory identity unique to their brand. According to a study by North & Hargreaves in 2008, brands that use music are 96% more likely to be remembered by consumers than those that do not. In today's advertising, music is not merely a standard melody. Instead, it serves as a unique audio identity for a corporation, closely connecting consumers with the brand and resonating with consumers through the emotional elements conveyed by the audio. This research adopts the viewpoint of Kansei Engineering, deeply analyzing the public's Kansei evaluation of corporate auditory identity, understanding and grasping the feelings they evoke. Therefore, this study aims to explore the corresponding relationships between corporate auditory identity and their Kansei lexical elements, aiding subsequent developers in designing relevant audio identity in line with the corporate image.
    The methodology of this study can be primarily divided into two parts: a quantitative research phase in the first half, followed by qualitative data analysis in the latter half. In the initial stage, the study will utilize focus group discussions and the KJ method to collect, synthesize, and compile Kansei vocabulary that is specifically tailored for corporate auditory identity. Ward’s clustering analysis and two-dimensional scatter plots from correspondence analysis will be employed to select corresponding samples for each Kansei vocabulary. The latter phase will involve expert interviews, enabling the capture of specific constituent elements through coding.
    The study has uncovered that different Kansei vocabularies encompass distinctly different constituent elements. Through various combinations and arrangements, these elements generate diverse Kansei outcomes. For instance, in cultivating a sense of excitement, factors like timbre, musical sensations, and subsequent sound processing play pivotal roles in control. This research introduces a completely new referencing approach. When enterprises develop auditory identity audio, they can now select design criteria that resonate with consumer Kansei characteristics based on their corporate image. This approach minimizes the wastage of resources caused by preliminary investigative research, ultimately delivering heightened value to enterprises.

    摘要 i ABSTRACT ii 致謝 iv TABLE OF CONTENTS v LIST OF TABLES ix LIST OF FIGURES xi CHAPTER 1 INTORDUCTION 1 1.2 Research Purposes 3 1.3 Conceptual Framework 4 CHAPTER 2 LITERATURE REVIEW 7 2.1 Corporate Identity 7 2.1.1 Introduction to Corporate Identity 7 2.1.2 Corporate Identity Historical Development 8 2.1.3 Specific Definition of Corporate Identity 10 2.1.4 Corporate Identity Summary 11 2.2 Sound and Auditory System 11 2.2.1 Sound 11 2.2.2 Auditory System 12 2.2.3 Auditory Perception and Sensation 13 2.2.4 Sound and Auditory System Summary 13 2.3 Corporate Auditory Identity 14 2.3.1 What is Corporate Auditory Identity 14 2.3.2 The Benefits of Audio-Visual Integration. 15 2.3.3 Conclusion on Corporate Auditory Identity 16 2.4 Kansei Engineering 17 2.4.1 Introduction to Kansei Engineering 17 2.4.2 Principles of Kansei Engineering 18 2.4.3 Kansei Engineering Summary 20 2.5 Experiments and Statistical Analysis Methods 20 2.5.1 Focus Group Method 20 2.5.2 KJ Method 21 2.5.3 Likert Scale 21 2.5.4 Correspondence Analysis 22 2.5.5 Hierarchical Cluster Analysis 22 2.5.6 Semi-Structured Interview 23 2.5.7 Coding 23 CHAPTER 3 EXPERIMENTAL METHOD 26 3.1 Experimental Procedure and Framework 26 3.2 Experimental Sample Audio. 27 3.2.1 Sample Selection 27 3.2.2 Data Standardization 29 3.3 Kansei Vocabulary for Corporate Auditory Identity 30 3.3.1 Collection of Kansei Vocabulary 30 3.3.2 Synthesis of Kansei Vocabulary 31 3.4 Kansei Image Experiment 32 3.4.1 Participants 32 3.4.2 Experimental Use of Kansei Vocabulary 34 3.4.3 Experimental Venue and Equipment 35 3.4.4 Capture of Kansei Imagery 35 3.5 In-Depth Interview Method 36 3.5.1 Background of Interviewed Experts 36 3.5.2 Interview Process Planning 39 3.6 Data Organization and Analysis 39 3.6.1 Data Organization 39 3.6.2 Data Coding 40 3.6.2.1 Open Coding 40 3.6.2.2 Axial Coding 40 3.6.2.3 Selective Coding 40 CHAPTER 4 EXPERIMENTAL RESULTS AND ANALYSIS 43 4.1 Kansei Vocabulary Corresponding to Samples 43 4.2 Overview Table of Corresponding Samples for Kansei Vocabulary 47 4.3 Expert Interview Conclusions 49 4.3.1 Interview Conclusion of Excitement 49 4.3.2 Interview Conclusion of Vitality 50 4.3.3 Interview Conclusion of Fashion 52 4.3.4 Interview Conclusion of Rhythm 54 4.3.5 Interview Conclusion of Rough 55 4.3.6 Interview Conclusion of Fuzzy 57 4.3.7 Interview Conclusion of Luxury 58 4.3.8 Interview Conclusion of Lightness 59 4.3.9 Interview Conclusion of Playfulness 62 4.3.10 Interview Conclusion of Humor 63 4.3.11 Interview Conclusion of Futuristic 64 4.3.12 Interview Conclusion of Await 66 4.3.13 Interview Conclusion of Pleasure 68 4.3.14 Interview Conclusion of Shock 71 4.3.15 Interview Conclusion of Hurry 72 4.3.16 Interview Conclusion of Abounding 74 4.3.17 Interview Conclusion of Sadness 75 4.3.18 Interview Conclusion of Gentleness 76 4.3.19 Interview Conclusion of Sturdiness 78 4.3.20 Interview Conclusion of Fantasy 79 4.3.21 Interview Conclusion of Conflict 80 4.3.22 Interview Conclusion of Chill 82 4.3.23 Interview Conclusion of Restlessness 85 4.3.24 Interview Conclusion of Icily 87 4.3.25 Interview Conclusion of Mystery 88 4.3.26 Interview Conclusion of Professionalism 90 4.3.27 Interview Conclusion of Nostalgia 92 CHAPTER 5 EXPECTED RESULTS 94 REFERENCES 96 Appendix A Chinese-English Comparison Table of Kansei Vocabulary 102 Appendix B Complete Table of Background Information of Experts 103 Appendix C Corporate Auditory Identity Sample Details 112 Appendix D Detailed analysis results of each kansei vocabulary 115 Appendix E Verbatim Transcript of Expert Interviews 170 Appendix F 中文簡要版 175

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