| 研究生: |
黃祝華 Huang, Chu-Hua |
|---|---|
| 論文名稱: |
共創偏鄉醫療照護價值之研究:以臺大醫院雲林分院為例 A Study on Co-Creating Healthcare Value in Low Resourced Areas: A Case Study of National Taiwan University Hospital Yunlin Branch |
| 指導教授: |
方世杰
Fang, Shih-Chieh |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 高階管理碩士在職專班(EMBA) Executive Master of Business Administration (EMBA) |
| 論文出版年: | 2024 |
| 畢業學年度: | 112 |
| 語文別: | 中文 |
| 論文頁數: | 91 |
| 中文關鍵詞: | 價值共創 、醫療照護 、永續發展 、全民健康覆蓋 |
| 外文關鍵詞: | Value Co-creation, Healthcare, Sustainable Development, Universal Health Coverage |
| 相關次數: | 點閱:121 下載:0 |
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臺灣跟世界上許多國家一樣,都面臨人口老化、出生率下降、疾病型態變化以及對持續性和整合性醫療需求不斷增加等挑戰。人口結構的轉變對健康和環境都產生影響,隨著偏鄉地區人口外流至發展性較高的地區,人口往都市集中,造成醫事人員招募及留任不易,除了醫療人力不足之外,其他就醫可近性、急診、重症醫療資源不足等醫療量能的問題都是民眾就醫障礙。
本研究選擇臺大醫院雲林分院為個案,探討其如何在醫療資源相對不足的雲林縣,經由發起者營造一個集體性氛圍的價值網絡,促發不同利害關係人有意願、有能力進行協作,進而在兼顧個別成員之價值獲取的同時,共創集體價值,落實聯合國永續發展目標(SDGs)之實現全民健康覆蓋(Universal Health Coverage, UHC)。本研究發現價值共創是利害關係人共創群體價值,亦是跨組織關係的合作策略議題。
In line with numerous countries globally, Taiwan confronts multifaceted challenges including demographic shifts characterized by population aging and declining birth rates, evolving disease epidemiology, and escalating demands for sustainable and integrated healthcare systems. Concurrently, rural-to-urban migration exacerbates the difficulty in recruiting and retaining healthcare professionals, compounding existing shortages in medical personnel. These challenges are compounded by issues related to healthcare service accessibility, emergency care provisions, and the availability of critical medical resources, collectively impeding the effective delivery of healthcare services.
This study focuses on the National Taiwan University Hospital Yunlin Branch as a representative case to investigate strategies addressing the comparatively constrained healthcare resources within Yunlin County. Through the establishment of a collaborative value network, the research explores mechanisms motivating and facilitating stakeholder cooperation, with an emphasis on striking a balance between individual value attainment and collective value co-creation. This framework is aligned with the objectives of Universal Health Coverage (UHC) delineated in the United Nations Sustainable Development Goals (SDGs).
The study's findings underscore the pivotal role of value co-creation as a collaborative approach among stakeholders, shedding light on its implications for fostering synergistic inter-organizational relationships.
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