本研究主要探討定期海運業核心能力（包括資源、潛能）與績效關係實證之研究。分析結果得知航商最重視在潛能項目為「船期的可靠度」，其次是「船舶裝卸效率」、「運送貨物之準點率」、「航線規劃」與「航運文件之正確性」。在資源屬性方面，航商認為最重要前五項的資源項目有「公司形象與聲譽」、「公司財務狀況」、「航線服務範圍」、「船隊規模」與「航班密集度」。依據航商對各項資源與前能夠面之重視程度，以集群分析出三個集群。將航商分為「資源導向型」、「潛能導向型」與「核心能力導向型」，結果顯示出不同集群間的績效表現有顯著性的差異，其中「核心能力導向型」航商之績效表現較佳，其次為「潛能導向型」與「資源導向型」。

　　This paper empirically evaluates the relationships between core competencies such as capability and resource, and performance in the liner shipping industry. The results suggest that carriers perceive reliability of sailing schedules to be the most important service attribute in capability, followed by efficiency of loading and discharging, on-time pick-up, service route planning, and accurate documentation. The five most important attributes of resource from the perception of the carrier are corporate reputation, financial condition, service route coverage, fleet scale, and frequency of sailing. The research employed cluster analysis to classify carriers into three groups, namely, resource oriented firms, capability oriented firms, and core competency oriented firms. The results indicate the performance differences were statistically significant among the three groups. An important finding in this research is that the core competency oriented firms had a higher performance than the other groups.

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