本研究探討了 Z 世代如何與人工智慧工具（特別是 ChatGPT）交互。作為數位技術的頻繁使用者，Z 世代越來越依賴人工智慧來增強團隊合作、生產力和效率。本研究採用刺激-有機體-反應（S-O-R）模型、數位公民理論和社會認知理論三個理論框架，以突出使用者通過使用人工智慧工具培養的自信心、有效性和批判性思維能力。該問卷被分發給臺灣的 Z 世代參與者樣本 （N = 281），他們在課堂和工作場所環境中都有使用 ChatGPT 的經驗。結果顯示，社會影響力對技術技能的發展做出了積極貢獻，而社會比較則增強了 Z 世代對人工智慧使用的批判性視角。技術技能和批判性視角這兩種因素顯著增強了人工智慧的自我效能感。反過來，更高水準的人工智慧自我效能感直接預測了繼續使用 ChatGPT 的意圖和基於團隊的環境中工作績效的提高。這些發現強調了社會和心理因素對於促進 Z 世代在協作環境中有意義、自信和有效的人工智慧採用的重要性。

This study examines how Generation Z interacts with AI tools, specifically ChatGPT. As frequent users of digital technology, Gen Z increasingly relies on AI to enhance teamwork, productivity, and efficiency. This research employs three theoretical frameworks: the Stimulus-Organism-Response (S-O-R) model, Digital Citizenship Theory, and Social Cognitive Theory, to highlight users’ self-confidence, effectiveness, and critical thinking skills developed through the use of AI tools. The questionnaire was distributed to a sample of Gen Z participants in Taiwan (N = 281) with experience using ChatGPT in both classroom and workplace settings. The results revealed that social influence positively contributed to the development of technical skills, while social comparison enhanced Gen Z’s critical perspective toward AI use. These two factors, technical skills and critical perspective, significantly strengthened AI self-efficacy. In turn, higher levels of AI self-efficacy directly predicted both the intention to continue using ChatGPT and improved perceived work performance in team-based environments. These findings emphasize the importance of both social and psychological factors in fostering meaningful, confident, and effective AI adoption among Gen Z in collaborative environments.

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