Job stress has always been one of the main sources of issue for organizations in terms of its causes on the employee’s work attitude and work behavior, which could either be detrimental or beneficial to the entire operations. So, it is important to gain more comprehension on what and how stressful situations at the working environment are associated with job attitude and job outcomes.
The main focus of this study is to determine the effects of the two-structured framework of job stress on voluntary work behavior. To achieve such objective, this study examined the possible direct and indirect, as mediated by job satisfaction, relationships of hindrance stressor and challenge stressor with counterproductive work behavior (CWB) and organizational citizenship behavior (OCB). Through a survey among 152 employees and 71 supervisors/managers in the Philippines, major conclusions were gained.
As shown by the results, hindrance stressor has a significant direct relationship with job satisfaction and CWB. On the other hand, challenge stressor is not significantly directly related to either job satisfaction or OCB. However, hindrance and challenge stressor were shown to be indirectly related to CWB and OCB, respectively, as mediated by job satisfaction. Base on the limitations of and inferences derived from these results, recommendations for future research were discussed.

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