| 研究生: |
鄧羽君 Deng, Yu-Chun |
|---|---|
| 論文名稱: |
品牌形象、價格折扣對知覺品質、知覺價值與購買意願的影響-以運動鞋為例 The Influence of Brand Image and Price Discount on Perceived Quality, Perceived Value, and Purchase Intention - take sneakers for example. |
| 指導教授: |
劉宗其
Liu, Tseng-Chi |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2014 |
| 畢業學年度: | 102 |
| 語文別: | 中文 |
| 論文頁數: | 68 |
| 中文關鍵詞: | 品牌形象 、價格折扣 、知覺品質 、購買意圖 |
| 外文關鍵詞: | Brand Image, Price Discount, Perceived Quality, Purchase Intention |
| 相關次數: | 點閱:217 下載:8 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
近年來國內經濟不景氣以及物價水準上升,使得國內家庭收支明顯下降,造成消費意願大幅降低。而品牌商與零售通路業競爭下,使其積極推行各式價格促銷活動來吸引消費者,消費者在面對眾多競爭的品牌,消費者會以哪些因素來選購?過去的研究顯示考慮的因素有品牌、價格、包裝設計等,但這些因素影響消費者對產品購買的程度卻不同。因此更突顯了品牌形象及價格促銷的重要性。
本研究主要以運動鞋為例進行實證研究,並利用實驗設計的方法去蒐集資料和選取品牌形象高低的品牌及價格折扣高低的幅度去測試消費者對於知覺品質的影響,並依照其知覺品質的高低去探討如何影響其知覺價值,在進一步去影響消費者的購買意圖。本研究以「購買過運動鞋經驗的大學生和研究生族群」為研究對象,將蒐集回來的問卷資料透過SPSS中的獨立樣本t檢定、因素分析、信度分析、ANOVA、迴歸分析進行分析與探討。研究結果發現:
1. 消費者對於品牌形象的知覺品質有顯著的正向影響。
2. 價格折扣的高低對於消費者的知覺品質影響並不顯著。
3. 品牌形象和價格折扣的交互作用對消費者的知覺品質影響並不顯著。
4. 消費者的知覺品質對其知覺價值有顯著的正向影響。
5. 消費者的知覺價值對其購買意圖是有顯著的正向影響。
本研究證實品牌形象對運動鞋市場的重要性,並驗證對消費者知覺品質和知覺價值之理論外,也提出相關建議提供運動鞋品牌廠商進行價格折扣促銷之參考。
There are so much research studies that explore the conditions under which brand, price, perceived quality, perceived value and purchase intention, but most of them focus on the brand and perceived quality to customer on the product evaluation. A little empirical literatures had has focus on the effect of both price promotion and affective outcome of perceived quality on the purchase intention of customer. This research was designed to investigate perceived value the brand image (BI), price discount (PD), perceived quality (PQ), perceived value (PV) and purchase intention (PI) in consumer evaluation of sneakers brand.
Survey materials were collected from university student and graduate of National Cheng Kung University. A total of 356 respondents evaluated different experimental design (BI/PD)in sneakers category. Relationships between constructs are examined using ANOVA.
The results of this research ensured that the brand image, perceived quality and perceived value has positive impact on purchase intention. But the perceived value has more impact on purchase intention than others factors. The research a result also shows that brand image and price discounts interact is not significant on the perceived quality. Finally, the study supports the conclusion that affective perceived value is positively related to the purchase intention of customer evaluation.
According to the results, the brand business should to consider the important of brand image for sneakers market. And several useful suggestions for sneakers firms to implement the marketing price strategy effectively are proposed. Furthermore, there are implications in the results for firm to enhance brand image of their market.
壹、中文文獻
吳萬益(2011),企業研究方法,華泰文化
貳、網站資訊
行政院主計處「台灣地區家庭收支調查」
參、原文部分:
Aaker, D.A. (1991). “Managing brand equity: Capitalizing in the Value of a Brand Name”. New York: The Free Press.
Aaker, D.A. (1996). “Building Strong Brand. Consumer Behavior and Marketing Action”,
Kent Publishing Co.
Aaker, David A.& Kevin L. Keller(1990). “Consumer Evaluations of Brand Extensions”
Journal of Marketing, 54(1), 27-41
Aaker, D.A.(1997). “Should You Take Your Brand to Where the Action Is?”,
Harvard Business Review, 75(5), 135-143
Abraham, M. and Lodish, L. M.(1997) “Getting the Most out of Advertising and
Promotion”, Harvard Business Review,50-63
Alford, B, L., and Engelland, B. T.(2000). “Advertised reference price effects on consumer
price estimates, value perception, and search intention”. Journal of Business Research,
48, 93-100
Banks, J. and S. Moorthy(1999). “A model of price promotions with consumer search,”
International Journal of Industrial Organization,17(3),371-398
Bearden, W. O., and Hardesty, D.M.(2003). “Consumer evaluations of different promotion
types and price presentations: the moderating role of promotional benefit level”.
Journal of Retailing.79(1), 17-25
Biel, A.L.(1992). “How Brand Image Drive Brand Equity”, Journal of Advertising Research, 75-86
Brady, M. K.,and Cronin, J.J.(2001). “Customer Orientation: Effects on Customer Service
Perceptions and Outcome Behaviors”. Journal of Service Research, 3(3), 241-251.
Bredahl, L., Brunso, K., & Grunert, K. G.(2004). “Consumer perception of meat quality
and implications for product development in the meat sector-A reviews.” Meat Science,
66, 259-272
Brucks, R. & Zeithaml, V.A.,(1991). “Price and Brand name as indicators of quality
dimensions”. Marketing Science Institute, 91-130.
Chandrashekaran, R. (2001). “The implications of individual differences in reference price
utilization for designing effective price communications”. Journal of Business Research.
53, 85-91
Chandrashekaran, R. (2004). “The influence of redundant comparison prices and other
price presentation formats on consumers’ evaluations and purchase intentions”. Journal of
Retailing, 80(1), 53-66
Cronin, J. J.,Brady, M.K., Brand, R.R., Hightower, J. & Shemwell, D. J.(1997) “A
Cross-Section Test of the Effect and Conceptualization of Service Value,” Journal of
Service Marketing, 11, 375-391
Davidson J. H.,(1987). Offensive Marketing: How to Make Your Competitors Follow,2nd
ed. England: Gower Publishing Company Limited.
Dawer,N.& Parker, P.(1994) “Marketing Universals: Consumer’ Use of Brand Name,
Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality”.
Journal of Marketing, 81-95
Della, B., Albert, J., Monroe, K.B.&McGrinnis,J.M.(1981). “Consumer Perceptions of
Comparative Price Advertisements”. Journal of marketing Research, 418-427
Dobni, D. & Zinkhan, G.M.(1990). “In Search of Brand Image: A Foundation
Analysus”. Advances in Consumer Research, 110-119
Dodds, W.B., Monroe, K.B. & Dhruv, G. (1991). “Effects of Price, and Store Information
on Buyers’ Product Evaluation”. Journal of Marketing Research, 307-318
Engel, J. F., Blackwell, R. D., AND Miniard, P. W.(2001). Consumer Behavior. Harcourt
College Publishers.
Farquhar, D. (1990). “Managing Brand Equity”. Journal of Advertising
Research, 30, 7-12
Fornell, C., M. D. Johnson, E.W. Anderson, J. Cha and B. E. Bryant (1996). “The
American customer satisfaction index: Nature, purpose, and findings” Journal of
marketing, 60(4), 7-18
Garvin, D. A. (1987). “ Competing on the Eight Dimensions of Quality”. Harvard
Business Review, 101-109.
Grewal, D., Krishnan, R., Julie Baker and Norm Borin (1998). “The Effect of Store Name,
Brand Name and Price Discounts on Consumers ‘Evaluations and Purchase Intentions. ”
Journal of Retailing, 74(3), Fall, pp.331-352
Grewal, D., Monroe, K.B.and, Krishnan, R. (1998). “The Effects of Price Comparison
Advertising on Buyers’ Perceptions of Acquisition Value and Transaction Value”, Journal
of Marketing, 62, 46-59
Hartley, S. & Cross, J.(1988). “How sales Promotions Can Work For and Against You”.
Journal of Consumer Marketing, 5 ,35-42
Holbrook, M.B. & Corfman, K. P. (1985). “Quality and Value in the Consumption
Experience: Phaedrus Rides Again.” In Perceived Quality: How Consumers View and
Merchandise. Lexington Books. Jacoby, J. & Olson, J. ed., Lexington, MA, 31-57
Jedidi, K., Mela, C.F. & Gupta, S. (1999). “Managing advertising and Promotion for
Long-Run profitability.” Marketing Science, 18, 1-22
Keller, K. L.(2001), Strategic Brand Management:Buliding, Measuring, and Managing
Brand equity, Prentice Hall International, Inc.
Keller, K.L.(1993), “ Conceptualizing, Measuring, and Managing Customer-based Brand
Equity” Journal of Marketing,57,1-22.
Kwak, Hyoklin, Richard J. Fox, and George M. Zinkhan. (2002). “What Products Can Be
Successfully Promoted and Sold via the internet?” Journal of Advertising Research,
P23-37
Kopalle, P, K., and Lehmann, D. R. (2006). Setting quality expectations when entering a
market; What should the promise Be. Marketing Science, 25(1), 8-24
Kotler, P. (2002), Marketing Management: Analysis, Planning, Implementation and
Control, 10th Edition. New Jersey, Prentice Hall Inc.
Krishnan, A., (1991). Effect of Dealing Patterns on Consumer Perceptions of Deal
Frequency and Willingness to Pay. Journal of Marketing Research. 28, 441-451.
Kwon, K. N., and Schumann, D. W. (2010) . The influence of consumers’ price
expectations on value perception and purchase intention. Advances in Consumer
research, 28. 316-322.
Lutz. (1986) “Quality Is as Quality Does: An Attitudinal Perspective on Consumer Quality
Judgments”. Marketing Science Institute. Presentation to the Marketing Science Institute
Trustess’ Meeting, Cambridge, MA
McCarthy,J. and Perreault W. (1984).Basic Marketing 8th, ed., Homewood: Richard
D, Irwin, pp,408-408
Mela, C, F, Gupta, S & Lehmann D,R.(1997). “The Long-Term Impact of Promotion and
Advertising on Consumer Brand Choice”. Journal of marketing Research, 34, 248-261
Monroe, K. B. (1990). Pricing: Making Profitable Decisions, 2nd ed, New York:
McGraw-Hill
Monroe, K.B.and Joseph D. Chapman(1987). “Framing Effects on Buyers Subjective
Product Evaluations,” in Advances in Consumer Research, Vol.14, Melanie Wallendorf
and Paul F. Anderson, eds. Provo, UT: Association for Consumer Research, pp.193-197
Monroe, K. B. and Krishnan , R.(1985). “The Effect of Price on Subjective Product
Evaluations”. In Perceived Quality. Jacoby, J.& Olson, J. ed, Lexington, MA: Lexington
Books:209-232.
Monroe, David J. and Richard W. Olshavsky (1989). “Brand Choice and Deep Price Discounts”, Psychology and Marketing, 6(3),pp.181-196
Olshavsky, R. W. (1985). “Perceived quality in consumer decision making: an integrated theoretical perspective”, In Perceived quality, Jacoby, J. And Olson, J ed,. Lexington, MA : Lexington Books:209-232
Parasuraman, A., & Grewal, D. (2000). “The impact of technology on the
quality-value-loyalty chain: A research agenda,” Journal of Academy of Marketing
Science, 28(1), pp. 168-174.
Park, C. W., Jaworski, B.J. & MacInnis, D . J. (1986). “Strategic Brand Concept-Image
Management” Journal of Marketing, 50,62-78.
Pettis, Chuck(1997). “Challenge: Try Branding Unix”, Marketing Computers,
17(4)68-70
Richardson, P.S., Alan S. D. & Jain, A. K.(1994). “Extrinsic and Intrinsic Cue Effects
on Perceptions of store Brand Quality”. Journal of Marketing Research, 58,28-36
Raghubir, P. and Corfman K.(1999). “When do price promotions affectpretrial brand
evaluations?” Journal of Marketing Research, 36, 211-222
Rogers, T.M.,Kaminski,P.F.,Schoenbachler,D.D.,&Gordon,G.L.(1994).The effect of
country-of-orgin information on consumer purchase decision processes when price and
quality information are available.Journal of International Consumer
Marketing,7(2):73-109.
Swait, J., & Sweeney, J.C.(2000).Perceived value and its impact on choice behavior in a
retail setting. Journal of Retailing and Consumer perceived,7(2): 203-220
Sweeney, J.C.,(2001).Consumer perceived value and its impact on choice behavior
in a retail setting. Journal of Retailing and Consumer service, 7(2): 203-220
Wood, C. M.,& Scheer, L. K.(1996). Incorporating perceived risk into models of
consumer deal assessment and purchase intent. Advances in consumer
research, 23:399-404.
Woodruff, R. B. (1997).Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science,25(2):139-153.
Zeithaml, V. A.(1988). “Customer Perceptions of Prices, Quality, and Value: A
means-End Model and Synthesis of Evidence” Journal of Marketing, 52,2-22