簡易檢索 / 詳目顯示

研究生: 鄧羽君
Deng, Yu-Chun
論文名稱: 品牌形象、價格折扣對知覺品質、知覺價值與購買意願的影響-以運動鞋為例
The Influence of Brand Image and Price Discount on Perceived Quality, Perceived Value, and Purchase Intention - take sneakers for example.
指導教授: 劉宗其
Liu, Tseng-Chi
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2014
畢業學年度: 102
語文別: 中文
論文頁數: 68
中文關鍵詞: 品牌形象價格折扣知覺品質購買意圖
外文關鍵詞: Brand Image, Price Discount, Perceived Quality, Purchase Intention
相關次數: 點閱:217下載:8
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 近年來國內經濟不景氣以及物價水準上升,使得國內家庭收支明顯下降,造成消費意願大幅降低。而品牌商與零售通路業競爭下,使其積極推行各式價格促銷活動來吸引消費者,消費者在面對眾多競爭的品牌,消費者會以哪些因素來選購?過去的研究顯示考慮的因素有品牌、價格、包裝設計等,但這些因素影響消費者對產品購買的程度卻不同。因此更突顯了品牌形象及價格促銷的重要性。
      本研究主要以運動鞋為例進行實證研究,並利用實驗設計的方法去蒐集資料和選取品牌形象高低的品牌及價格折扣高低的幅度去測試消費者對於知覺品質的影響,並依照其知覺品質的高低去探討如何影響其知覺價值,在進一步去影響消費者的購買意圖。本研究以「購買過運動鞋經驗的大學生和研究生族群」為研究對象,將蒐集回來的問卷資料透過SPSS中的獨立樣本t檢定、因素分析、信度分析、ANOVA、迴歸分析進行分析與探討。研究結果發現:
    1. 消費者對於品牌形象的知覺品質有顯著的正向影響。
    2. 價格折扣的高低對於消費者的知覺品質影響並不顯著。
    3. 品牌形象和價格折扣的交互作用對消費者的知覺品質影響並不顯著。
    4. 消費者的知覺品質對其知覺價值有顯著的正向影響。
    5. 消費者的知覺價值對其購買意圖是有顯著的正向影響。
      本研究證實品牌形象對運動鞋市場的重要性,並驗證對消費者知覺品質和知覺價值之理論外,也提出相關建議提供運動鞋品牌廠商進行價格折扣促銷之參考。

    There are so much research studies that explore the conditions under which brand, price, perceived quality, perceived value and purchase intention, but most of them focus on the brand and perceived quality to customer on the product evaluation. A little empirical literatures had has focus on the effect of both price promotion and affective outcome of perceived quality on the purchase intention of customer. This research was designed to investigate perceived value the brand image (BI), price discount (PD), perceived quality (PQ), perceived value (PV) and purchase intention (PI) in consumer evaluation of sneakers brand.
    Survey materials were collected from university student and graduate of National Cheng Kung University. A total of 356 respondents evaluated different experimental design (BI/PD)in sneakers category. Relationships between constructs are examined using ANOVA.
    The results of this research ensured that the brand image, perceived quality and perceived value has positive impact on purchase intention. But the perceived value has more impact on purchase intention than others factors. The research a result also shows that brand image and price discounts interact is not significant on the perceived quality. Finally, the study supports the conclusion that affective perceived value is positively related to the purchase intention of customer evaluation.
    According to the results, the brand business should to consider the important of brand image for sneakers market. And several useful suggestions for sneakers firms to implement the marketing price strategy effectively are proposed. Furthermore, there are implications in the results for firm to enhance brand image of their market.

    目錄 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 4 第三節 研究流程 5 第二章 文獻探討 6 第一節 品牌形象 6 第二節 價格折扣 9 第三節 知覺品質 11 第四節 知覺價質 12 第五節 購買意圖 16 第三章 研究方法 17 第一節、研究架構 18 第二節、研究假設 19 第三節、研究變數操作性定義與衡量 22 第四節、研究範圍與資料蒐集方法 27 第五節、前測問卷 30 第六節、正式實驗設計 32 第七節、分析方法 33 第四章 研究方法 36 第一節、樣本結構 36 第二節、自變數操弄檢定 38 第三節、因素分析與信度分析 39 第四節、變異數分析之假設檢定 42 第五章 結論與建議 51 第一節、研究結論 51 第二節、管理意涵 53 第三節、研究限制 54 第四節、未來研究建議 55 參考文獻 57 圖目錄 圖1-1 研究流程圖 5 圖2-1價格、品質、價值之相關模式 14 圖3-1 研究架構圖 18 表目錄 表1-1 民國85-101年台灣家庭消費支出比例 4 表3-1品牌形象的定義與衡量 23 表3-2價格折扣的定義與衡量 25 表3-3知覺品質的定義與衡量 25 表3-4知覺品質的定義與衡量 26 表3-5購買意圖的定義與衡量 27 表3-6本研究的因子設計 30 表3-7前測樣本對15家運動鞋之品牌形象評價 31 表3-9正式問卷實驗組 32 表4-1每組有效樣本回收情形 36 表4-2人口統計變項資料描述摘要 37 表4-3操弄品牌形象t檢定 38 表4-4操弄價格折扣t檢定 38 表4-5因素分析和信度分析選擇標準 39 表4-6知覺品質主成分分析與信度分析 40 表4-7知覺價質主成分分析與信度分析 40

    壹、中文文獻
    吳萬益(2011),企業研究方法,華泰文化
    貳、網站資訊
    行政院主計處「台灣地區家庭收支調查」
    參、原文部分:
    Aaker, D.A. (1991). “Managing brand equity: Capitalizing in the Value of a Brand Name”. New York: The Free Press.
    Aaker, D.A. (1996). “Building Strong Brand. Consumer Behavior and Marketing Action”,
    Kent Publishing Co.
    Aaker, David A.& Kevin L. Keller(1990). “Consumer Evaluations of Brand Extensions”
    Journal of Marketing, 54(1), 27-41
    Aaker, D.A.(1997). “Should You Take Your Brand to Where the Action Is?”,
    Harvard Business Review, 75(5), 135-143
    Abraham, M. and Lodish, L. M.(1997) “Getting the Most out of Advertising and
    Promotion”, Harvard Business Review,50-63
    Alford, B, L., and Engelland, B. T.(2000). “Advertised reference price effects on consumer
    price estimates, value perception, and search intention”. Journal of Business Research,
    48, 93-100
    Banks, J. and S. Moorthy(1999). “A model of price promotions with consumer search,”
    International Journal of Industrial Organization,17(3),371-398
    Bearden, W. O., and Hardesty, D.M.(2003). “Consumer evaluations of different promotion
    types and price presentations: the moderating role of promotional benefit level”.
    Journal of Retailing.79(1), 17-25
    Biel, A.L.(1992). “How Brand Image Drive Brand Equity”, Journal of Advertising Research, 75-86
    Brady, M. K.,and Cronin, J.J.(2001). “Customer Orientation: Effects on Customer Service
    Perceptions and Outcome Behaviors”. Journal of Service Research, 3(3), 241-251.
    Bredahl, L., Brunso, K., & Grunert, K. G.(2004). “Consumer perception of meat quality
    and implications for product development in the meat sector-A reviews.” Meat Science,
    66, 259-272
    Brucks, R. & Zeithaml, V.A.,(1991). “Price and Brand name as indicators of quality
    dimensions”. Marketing Science Institute, 91-130.
    Chandrashekaran, R. (2001). “The implications of individual differences in reference price
    utilization for designing effective price communications”. Journal of Business Research.
    53, 85-91
    Chandrashekaran, R. (2004). “The influence of redundant comparison prices and other
    price presentation formats on consumers’ evaluations and purchase intentions”. Journal of
    Retailing, 80(1), 53-66
    Cronin, J. J.,Brady, M.K., Brand, R.R., Hightower, J. & Shemwell, D. J.(1997) “A
    Cross-Section Test of the Effect and Conceptualization of Service Value,” Journal of
    Service Marketing, 11, 375-391
    Davidson J. H.,(1987). Offensive Marketing: How to Make Your Competitors Follow,2nd
    ed. England: Gower Publishing Company Limited.
    Dawer,N.& Parker, P.(1994) “Marketing Universals: Consumer’ Use of Brand Name,
    Price, Physical Appearance, and Retailer Reputation as Signals of Product Quality”.
    Journal of Marketing, 81-95
    Della, B., Albert, J., Monroe, K.B.&McGrinnis,J.M.(1981). “Consumer Perceptions of
    Comparative Price Advertisements”. Journal of marketing Research, 418-427
    Dobni, D. & Zinkhan, G.M.(1990). “In Search of Brand Image: A Foundation
    Analysus”. Advances in Consumer Research, 110-119
    Dodds, W.B., Monroe, K.B. & Dhruv, G. (1991). “Effects of Price, and Store Information
    on Buyers’ Product Evaluation”. Journal of Marketing Research, 307-318
    Engel, J. F., Blackwell, R. D., AND Miniard, P. W.(2001). Consumer Behavior. Harcourt
    College Publishers.
    Farquhar, D. (1990). “Managing Brand Equity”. Journal of Advertising
    Research, 30, 7-12
    Fornell, C., M. D. Johnson, E.W. Anderson, J. Cha and B. E. Bryant (1996). “The
    American customer satisfaction index: Nature, purpose, and findings” Journal of
    marketing, 60(4), 7-18
    Garvin, D. A. (1987). “ Competing on the Eight Dimensions of Quality”. Harvard
    Business Review, 101-109.
    Grewal, D., Krishnan, R., Julie Baker and Norm Borin (1998). “The Effect of Store Name,
    Brand Name and Price Discounts on Consumers ‘Evaluations and Purchase Intentions. ”
    Journal of Retailing, 74(3), Fall, pp.331-352
    Grewal, D., Monroe, K.B.and, Krishnan, R. (1998). “The Effects of Price Comparison
    Advertising on Buyers’ Perceptions of Acquisition Value and Transaction Value”, Journal
    of Marketing, 62, 46-59
    Hartley, S. & Cross, J.(1988). “How sales Promotions Can Work For and Against You”.
    Journal of Consumer Marketing, 5 ,35-42
    Holbrook, M.B. & Corfman, K. P. (1985). “Quality and Value in the Consumption
    Experience: Phaedrus Rides Again.” In Perceived Quality: How Consumers View and
    Merchandise. Lexington Books. Jacoby, J. & Olson, J. ed., Lexington, MA, 31-57
    Jedidi, K., Mela, C.F. & Gupta, S. (1999). “Managing advertising and Promotion for
    Long-Run profitability.” Marketing Science, 18, 1-22
    Keller, K. L.(2001), Strategic Brand Management:Buliding, Measuring, and Managing
    Brand equity, Prentice Hall International, Inc.
    Keller, K.L.(1993), “ Conceptualizing, Measuring, and Managing Customer-based Brand
    Equity” Journal of Marketing,57,1-22.
    Kwak, Hyoklin, Richard J. Fox, and George M. Zinkhan. (2002). “What Products Can Be
    Successfully Promoted and Sold via the internet?” Journal of Advertising Research,
    P23-37
    Kopalle, P, K., and Lehmann, D. R. (2006). Setting quality expectations when entering a
    market; What should the promise Be. Marketing Science, 25(1), 8-24
    Kotler, P. (2002), Marketing Management: Analysis, Planning, Implementation and
    Control, 10th Edition. New Jersey, Prentice Hall Inc.
    Krishnan, A., (1991). Effect of Dealing Patterns on Consumer Perceptions of Deal
    Frequency and Willingness to Pay. Journal of Marketing Research. 28, 441-451.
    Kwon, K. N., and Schumann, D. W. (2010) . The influence of consumers’ price
    expectations on value perception and purchase intention. Advances in Consumer
    research, 28. 316-322.
    Lutz. (1986) “Quality Is as Quality Does: An Attitudinal Perspective on Consumer Quality
    Judgments”. Marketing Science Institute. Presentation to the Marketing Science Institute
    Trustess’ Meeting, Cambridge, MA
    McCarthy,J. and Perreault W. (1984).Basic Marketing 8th, ed., Homewood: Richard
    D, Irwin, pp,408-408
    Mela, C, F, Gupta, S & Lehmann D,R.(1997). “The Long-Term Impact of Promotion and
    Advertising on Consumer Brand Choice”. Journal of marketing Research, 34, 248-261
    Monroe, K. B. (1990). Pricing: Making Profitable Decisions, 2nd ed, New York:
    McGraw-Hill
    Monroe, K.B.and Joseph D. Chapman(1987). “Framing Effects on Buyers Subjective
    Product Evaluations,” in Advances in Consumer Research, Vol.14, Melanie Wallendorf
    and Paul F. Anderson, eds. Provo, UT: Association for Consumer Research, pp.193-197
    Monroe, K. B. and Krishnan , R.(1985). “The Effect of Price on Subjective Product
    Evaluations”. In Perceived Quality. Jacoby, J.& Olson, J. ed, Lexington, MA: Lexington
    Books:209-232.
    Monroe, David J. and Richard W. Olshavsky (1989). “Brand Choice and Deep Price Discounts”, Psychology and Marketing, 6(3),pp.181-196
    Olshavsky, R. W. (1985). “Perceived quality in consumer decision making: an integrated theoretical perspective”, In Perceived quality, Jacoby, J. And Olson, J ed,. Lexington, MA : Lexington Books:209-232
    Parasuraman, A., & Grewal, D. (2000). “The impact of technology on the
    quality-value-loyalty chain: A research agenda,” Journal of Academy of Marketing
    Science, 28(1), pp. 168-174.
    Park, C. W., Jaworski, B.J. & MacInnis, D . J. (1986). “Strategic Brand Concept-Image
    Management” Journal of Marketing, 50,62-78.
    Pettis, Chuck(1997). “Challenge: Try Branding Unix”, Marketing Computers,
    17(4)68-70
    Richardson, P.S., Alan S. D. & Jain, A. K.(1994). “Extrinsic and Intrinsic Cue Effects
    on Perceptions of store Brand Quality”. Journal of Marketing Research, 58,28-36
    Raghubir, P. and Corfman K.(1999). “When do price promotions affectpretrial brand
    evaluations?” Journal of Marketing Research, 36, 211-222
    Rogers, T.M.,Kaminski,P.F.,Schoenbachler,D.D.,&Gordon,G.L.(1994).The effect of
    country-of-orgin information on consumer purchase decision processes when price and
    quality information are available.Journal of International Consumer
    Marketing,7(2):73-109.
    Swait, J., & Sweeney, J.C.(2000).Perceived value and its impact on choice behavior in a
    retail setting. Journal of Retailing and Consumer perceived,7(2): 203-220
    Sweeney, J.C.,(2001).Consumer perceived value and its impact on choice behavior
    in a retail setting. Journal of Retailing and Consumer service, 7(2): 203-220
    Wood, C. M.,& Scheer, L. K.(1996). Incorporating perceived risk into models of
    consumer deal assessment and purchase intent. Advances in consumer
    research, 23:399-404.
    Woodruff, R. B. (1997).Customer value: The next source for competitive advantage. Journal of the Academy of Marketing Science,25(2):139-153.
    Zeithaml, V. A.(1988). “Customer Perceptions of Prices, Quality, and Value: A
    means-End Model and Synthesis of Evidence” Journal of Marketing, 52,2-22

    下載圖示 校內:2020-10-21公開
    校外:2020-10-21公開
    QR CODE