Library information services (LIS) has undoubtedly done more for determining quality service attributes and implementing them than any other support service to academic institutions. However, the majority of the studies and the resulting changes to service quality in academic libraries have occurred in western cultures. Therefore this thesis focused on finding the aspects of service quality in an Asian academic library from the student’s perspective to determine if the LibQUAL+ survey should be used in Taiwan academic libraries.
A total of 228 responses were collected. Of these responses, 114 indicated satisfaction while the other 114 indicated dissatisfaction. Totally 146 satisfied and 149 dissatisfied critical incidents emerged from the responses for a total of 295 critical incidents.
The four categories found in this study; Service, Access to Information, Personal Control and Library as Place matched those of the LibQUAL+ survey, however the definitions are slightly different and dimensions indicate that the survey should be used with caution. Occidental dimensions of service quality dimensions are influence by North American cultural values and Asian students assess service encounters along a far broader set of criteria (Begay et al., 2004; Hernon, 2001, 2003). So the survey may not cover all or even the most important dimensions of library service quality for Asian students.
Further qualitative research focused on Asian service quality dimensions for research libraries should be concluded before final decisions are made to use the LibQUAL+ survey.

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