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研究生: 蔣貴戎
Chiang, Kuei-Jung
論文名稱: 禮服零售產業線上行銷的可適性
Does The Web Catch The Bride? - The Suitability of online marketing for the Bridal Wear Retail Business
指導教授: 林軒竹
Lin, Hsuan-Chu
學位類別: 碩士
Master
系所名稱: 管理學院 - 經營管理碩士學位學程(AMBA)
Advanced Master of Business Administration (AMBA)
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 76
中文關鍵詞: 禮服線上行銷計劃行為理論購買意圖
外文關鍵詞: Wedding IndustryE-marketingTheory of Planned Behavior, Purchase Intention
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  • 隨著科技日新月異,線上行銷工具推陳出新,千禧世代與Z世代族群的消費形態漸漸改變。禮服是一個分潤極高的市場,而消費者又非常捨得在自己一生一次的婚禮上花錢,根據市場研究機構Global Industry Analysts 2019年的預測美國禮服市場在2024年將超過73億美元。美國是全球最大經濟體,民間消費力道旺盛,電子商務增長的速度是整體零售產業的三倍,根據美國商務部資料,在2017年16%年率速度增長。傳統的零售百貨業者如今都必須擁有電子商務的機制,否則就有被淘汰的危機。但作為一個植根於傳統營銷模式的禮服產業該如何運用數位化的手段吸引未來的消費者,本研究以禮服作為奢侈品的產品特性,運用計劃行為理論(TPB)模型為基礎來探討禮服零售產業線上行銷的可適性。選擇美國地區的待嫁新娘或有禮服購買經驗的消費著為對象,並透過Survey Monkey平台投放網路問卷作為資料彙集樣本,運用多元線性迴歸(Multiple linear regression) 和因素分析(Factor Analysis)等統計方法驗算出的結果或許不完全反映線上行銷對購買意涵推薦有強烈正向的反應,論證禮服零售產業執行電子商務線上行銷仍存在些許挑戰有待成熟時機解決。

    This dissertation examines the question of e-marketing suitability for the wedding gown business. After a review of the economic importance of the wedding business, and of the wedding gown sector within it, the special concerns applicable to the e-marketing of luxury products are reviewed, and the status of the wedding gown as a luxury product with unique situational value considered in that context. A review of the background literature on concepts of value influencing purchase intention culminates in a theoretical model of purchase intention based on the Theory of Planned Behavior. This model is then tested by multiple linear regression and factor analysis of questionnaire responses. The model does not demonstrate an overall positive effect of e-Marketing, and it is argued that the strongly negative responses to e-marketing questionnaire items does suggest that its use in the wedding gown sector may be especially challenging.

    ACKNOWLEDGEMENTS I ABSTRACT II 摘要 III TABLE OF CONTENTS IV LIST OF TABLES
 VI LIST OF FIGURES VIII CHAPTER ONE: INTRODUCTION 1 1.1 CHARACTERISTICS OF THE WEDDING INDUSTRY 1 1.1.1 STRUCTURE 1 1.1.2 SCALE 2 1.1.3 THREATS 3 1.2 RESEARCH QUESTION 5 1.3 OUTLINE STRUCTURE 6 CHAPTER TWO: LITERATURE REVIEW 7 2.1 LUXURY GOODS – DEFINITIONS AND CHARACTERISTICS. 7 2.2 LUXURY GOODS AND WEDDING GOWN CHARACTERISTICS 7 2.3 LUXURY AND STATUS 8 CHAPTER THREE: LITERATURE REVIEW OF THEORETICAL CONCEPTS OF VALUE 11 3.1 PURCHASING INTENTION, (PI) 11 3.2 PERCEIVED VALUE, (PV) 14 3.3 CUSTOMER EXPECTATIONS 16 3.4 CORPORATE AND BRAND IMAGE 16 3.5 BRAND EQUITY 17 CHAPTER FOUR: RESEARCH DESIGN 18 4.1 RESEARCH OBJECTIVES 18 4.2 CONCEPTUAL MODEL AND RESEARCH HYPOTHESES 18 4.3. QUESTIONNAIRE DESIGN 20 CHAPTER FIVE: RESEARCH RESULTS 21 5.1 RESULTS 21 5.2 INITIAL MODEL FIT 41 5.3 MODEL MODIFICATION 1 44 5.4 MODEL MODIFICATION 2 45 5.5 CONCLUSION 46 CHAPTER SIX: CONCLUSION 48 6.1 LIMITATIONS 48 6.2 SUGGESTIONS FOR FURTHER RESEARCH 49 REFERENCES 50 APPENDIX 72

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