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研究生: 林欣漫
Lin, Hsin-Man
論文名稱: 領導成員間關係品質差異、團隊成員間的互動程度與團隊績效之間的關係
Leader-Member Exchange Differentiation,Team-Member Exchange,and Team Performance
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 企業管理學系
Department of Business Administration
論文出版年: 2012
畢業學年度: 100
語文別: 中文
論文頁數: 104
中文關鍵詞: 領導-成員間關係品質差異團隊成員交換團隊效能關係衝突
外文關鍵詞: Leader-Member Exchange differentiation (LMX differentiation), Team-Member Exchange (TMX), team efficacy, relationship conflict
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  •   隨著組織逐漸增加團隊的運用,團隊中的社會交換關係越來越受到關注,在工作團隊中最常面臨的交流對象即為上司及團隊成員。因此,本研究試圖了解團隊中的社會交換關係對團隊合作、團隊效能及關係衝突的影響,以及團隊合作、團隊效能及關係衝突對團隊績效的影響,並進一步探討領導¬-成員間關係品質差異與團隊成員交換是否會藉由團隊合作、團隊效能、關係衝突進而影響團隊績效。
    本研究以台灣本土公司作為主要研究對象,研究問卷分為A、B兩式,總計發放180套問卷,回收有效樣本為113組,有效樣本回收率為62.8%。本研究主要使用層級迴歸分析來進行研究假說之驗證。經由實證分析,本研究分析結果如下:
    (一)團隊合作在領導-成員間關係品質差異與團隊績效間,具有部分中介效果。
    (二)關係衝突在領導-成員間關係品質差異與團隊績效間,具有部分中介效果。
    (三)團隊合作在團隊成員交換與團隊績效間,具有完全中介效果。
    (四)團隊效能在團隊成員交換與團隊績效間,具有部分中介效果。
    (五)關係衝突在團隊成員交換與團隊績效間,具有部分中介效果。
    本研究主要貢獻分述如下。首先,本研究已少有的領導-成員間關係品質差異作為研究變數;其次,本實證研究同時涵蓋領導-成員交換關係及團隊成員交換關係,以觀察團隊中社會交換關係的動態變化;最後,本研究進行團隊合作、團隊效能、關係衝突作為領導-成員間關係品質差異、團隊成員交換與團隊績效中介關係之驗證,以作為後續研究之參考。

      With the increase in the number of organizations using teams as their primary work units, social exchange relationships embedded in a work team setting have received more and more attention. In the work team, two focal exchange relationships for each individual are those with supervisors and team members. So, the purpose of this research is going to investigate how social exchange relationships influence team cooperation, team efficacy, and relationship conflict. Meanwhile, this study also wants to investigate the impact of team cooperation, team efficacy, and relationship conflict on team performance. Moreover, this study tries to exam if team cooperation, team efficacy, and relationship conflict mediate the relationship between LMX (Leader-Member Exchange) differentiation, TMX (Team-Member Exchange), and team performance.
      The research is performed through the questionnaires survey to companies in Taiwan with two versions of questionnaires: one for managers and another for team members. We sent 180 questionnaires and a total of 113 valid questionnaires are returned, and the final response rate is 62.8%. We use hierarchical regression analysis to verify all hypotheses.
      Our findings can be summarized as following. First, team cooperation could partially mediate the effect of LMX differentiation and fully mediate the effect of TMX on team performance. Second, team efficacy could partially mediate the effect of TMX on team performance. Finally,relationship conflict could partially mediate the effect of LMX differentiation and TMX on team performance.

    目 錄 摘 要 i Abstract ii 致 謝 iii 目 錄 iv 表目錄 vi 圖目錄 vi 第一章 緒論 1 第一節 研究背景與動機 1 第二節 研究目的 3 第三節 章節架構 4 第二章 文獻探討 5 第一節 領導—成員間關係品質差異 5 第二節 團隊成員交換 8 第三節 團隊績效 10 第四節 團隊層次之中介變項 11 第三章 研究方法 28 第一節 研究架構 28 第二節 研究假設 29 第三節 研究變數 31 第四節 問卷設計 33 第五節 抽樣方法 39 第六節 資料分析方法 41 第四章 實證分析結果 43 第一節 樣本基本資料分析 43 第二節 因素分析 49 第三節 信度分析 50 第四節 團隊層次加總檢驗 55 第五節 建構效度分析 56 第六節 相關係數分析 59 第七節 層級迴歸分析 60 第八節 研究假設結果整理 74 第五章 結論與建議 76 第一節 研究結論 76 第二節 研究貢獻與限制 81 第三節 研究建議 85 參考文獻 87 附 錄I:問 卷 A 99 附 錄Ⅱ:問 卷 B 102

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