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研究生：	陳素娥 Chen, Shu-Er
論文名稱：	協調管理規範 A Specification for Coordination and Management
指導教授：	張行道 Chang, Shing-Tao
學位類別：	碩士 Master
系所名稱：	工學院 - 土木工程學系碩士在職專班 Department of Civil Engineering (on the job class)
論文出版年：	2003
畢業學年度：	91
語文別：	中文
論文頁數：	98
中文關鍵詞：	溝通工具、協調管理、會議、綱要規範、溝通方法、協調機制
外文關鍵詞：	communication approach, coordinating mechanisms, communication tool
相關次數：	點閱：91 下載：12
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營建工程依訂單生產，工作執行多依賴經驗與判斷，施工協調管理採用大量的面
對面溝通方式。固然傳達最豐富的資訊，但相對於其他溝通方式如書面溝通、規則、
程序，面對面溝通成本太高，且過多的溝通對績效並無幫助。

協調重點在對的時間，用適當的溝通方法及工具，傳達提供需要的資訊。溝通方
法及工具包括會議、進度表、書面澄清、共同審查等；此等方法及工具又分別屬於五
種協調機制：相互調整、直接監督、流程標準化、產出標準化，及輸入標準化。如何
適當的將溝通方法及工具與協調機制納入工程執行中，處理各種複雜度及變化度的工
作，以滿足工程之資訊處理需求，是值得探討的問題。

營建產業的現況是，一般不太知道協調規定的存在，或並不重視，協調規定對工
程的進行似乎沒有影響。協調管理規定的訂定，是業主的責任；以目前工程會公佈的
綱要規範，參考美國施工規範協會(CSI)的MasterFormat，協調管理有關的規定編於
01 篇。檢視其規定內容，似乎並無系統，亦無理論依據。

有鑑於此，本研究針對營建工程本質與現況，基於業主、承包商及顧問公司三方
關係，參考美國土木工程師學會之工程實務手冊，及MasterFormat的協調管理章節，
分析歸納協調方法及協調機制，原則性訂定協調管理條文，以期建立遊戲規則，有效
規範，解決以往不適宜規範造成之缺失，結合實務及理論的探討，有系統的指引營建
工程之協調管理工作。

Construction production is operated by client’s order. Its execution mainly depends on
experience and judgment, and its coordination generally adopts face-to-face
communication approach. Although carrying rich information, the face-to-face
communication is costly compared with other communication approaches, such as written
communication, rules, and procedures. Besides, too much communication is useless for
performance.

The key point of coordination is timing, using proper communication approaches and
tools to provide needed information. The approaches and tools include meetings, schedules,
written clarifications, joint review and so on. These approaches belong to five coordinating
mechanisms: mutual adjustment, direct supervision, work process standardization, output
standardization, and input standardization. It is worth exploring how to adopt
communication approaches, tools, and coordinating mechanisms into construction
execution to cope with various complex and changeable tasks.
Generally speaking, people in the construction industry either do not know the
existence of coordination specifications, or does not care. It seems that the coordination
specifications do not impact construction progress. It is the owner’s responsibility to
establish the specifications of coordination management.

The specifications issued by The
Public Construction Commission are based on MasterFormat of American Construction
Specification Institute (CSI), and the coordination management is compiled in Division
One. Once delving into the content, we discover that it has neither system nor theory basis.

Therefore, the attempt of this research is to analyze and conclude the coordination
approaches and mechanisms, according to the situation of construction industry and
relations among three parties of owner, contractor, and consultant, in addition to referring
to The Manuals and Reports on Engineering Practice by American Society of Civil
Engineers, and the coordination management division of MasterFormat. The coordination
management provisions are written in principle to establish the rules of game in order to
replace previous improper specifications.

摘要....................................................................................................................i
Abstract ............................................................................................................ii
誌謝................................................................................................................. iii
目錄..................................................................................................................iv
圖目錄.............................................................................................................vii
表目錄........................................................................................................... viii
第一章緒論...................................................................................................1
1.1 研究動機................................................................................................................ 1
1.2 研究目的與範圍.................................................................................................... 2
1.3 研究方法與流程.................................................................................................... 3
1.4 論文架構................................................................................................................ 4
第二章文獻回顧.............................................................................................5
2.1 協調溝通理論........................................................................................................ 5
2.1.1 組織的五種協調機制................................................................................. 5
2.1.2 溝通資訊與效能......................................................................................... 7
2.1.3 溝通的形式................................................................................................. 7
2.1.4 溝通的方法.................................................................................................. 8
2.2 規範之意義及功能................................................................................................ 9
2.2.1 規範之意義及分類..................................................................................... 9
2.2.2 施工規範之功能....................................................................................... 10
2.3 協調管理規範的演進............................................................................................11
第三章營建工程本質與現況.......................................................................13
3.1 業主...................................................................................................................... 13
3.2 承包商.................................................................................................................. 15
3.3 顧問公司.............................................................................................................. 16
3.4 共同狀況.............................................................................................................. 16
3.5 個案調查.............................................................................................................. 18
3.5.1 背景資料................................................................................................... 18
3.5.2 分析與討論............................................................................................... 23
第四章規範架構與分析...............................................................................26
4.1 溝通方法與協調機制.......................................................................................... 26
4.2 環境與協調機制的關係...................................................................................... 29
4.3 規範架構.............................................................................................................. 31
4.4 工程會規範之分析.............................................................................................. 33
第五章協調管理規範條文...........................................................................36
5.1 規範之格式........................................................................................................... 36
5.2 計畫管理.............................................................................................................. 37
5.3 工作協調.............................................................................................................. 40
5.4 工程會議.............................................................................................................. 42
5.5 工地行政.............................................................................................................. 46
5.6 工地監督.............................................................................................................. 49
5.7 資料送審.............................................................................................................. 51
6.1 計畫管理.............................................................................................................. 54
6.2 工作協調.............................................................................................................. 55
6.3 工程會議.............................................................................................................. 56
6.4 工地行政.............................................................................................................. 58
6.5 工地監督.............................................................................................................. 58
6.6 資料送審.............................................................................................................. 59
第七章結論及建議.......................................................................................61
7.1 結論...................................................................................................................... 61
7.2 建議...................................................................................................................... 62
7.3 未來研究方向...................................................................................................... 62
參考文獻.........................................................................................................64
附錄一第01310章－計畫管理及協調規範比較.......................................67
附錄二第01311章－工作協調及會議規範比較.......................................78
附錄三第01320章－施工過程文件紀錄規範比較...................................87
附錄四第01330章－資料送審規範比較...................................................91
自述.................................................................................................................98
                                    

一、西文
1. ASCE (2000). Quality in the Constructed Project ：A Guide for Owners,
Designers and Constructors. 2nd Edition. ASCE, Vol.1, No.73.
2. Berggren, C. Soderlund, J. and Anderson, C. (2001). “Client, Contractors, and
Consultants ： The Consequences of Organizational Fragmentation in
Contemporary Project Environments.” Project Management Journal. Project
Management Institute, Vol.32, No.3, pp.39~48.
3. CSI (1995). MasterFormat ：Master List of Numbers and Titles for the
Construction Industry. Construction Specifications Institute, Alexandria.
4. Daft, R. L. (2001). Organization Theory and Design. 7th Edition. South-Western
College Publishing, Ohio.
5. Dellon, A. L. (1983). “A Specification for Effective Cost and Project Control.”
Construction Division of the ASCE in Cooperation with The University of Texas
at Austin, Proceedings of The Conf. on Current Practice in Cost Estimating and
Cost Control, N.Y.
6. Dym, C. L. and Little, P. (2000). Engineering Design ：A Project–based
Introduction. John Wiley, N.Y.
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Co., Mass.
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and Management. ASCE, Vol.122, No.2, pp.165~176.
9. Malone, T. W. and Crowston, K. (1990). “What is Coordination and How It
Helps Design Cooperative Work System?” Conference on Computer-Supported
Cooperative Work, pp.357-370.
10. Mintzberg, H. (1989). Mintzberg on Management ：Inside Our Strange Word of
Organizations. Free Press, N.Y.
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Foresman, Ill.
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London.
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Implementing Strategy. Prentice Hall, N.J.
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Journal of Construction Engineering and Management. ASCE, Vol.110, No.3,
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Control Mechanisms.” Management Science.Vol.25, pp.833-848.
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Oxford University Press, N.Y.
二、中文
1. 中央社20030517 中央社記者呂志翔日內瓦十六日專電
http://tw.news.yahoo.com/2003/05/17/health/cna/3994458.html
2. 王伯儉（2002），工程糾紛與索賠實務，元照出版社。
3. 行政院公共工程委員會全球資訊網，公共工程施工綱要規範整編暨資訊整合
中心，網址：http://tech.pcc.gov.tw/csi/index.html
4. 吳學禮（1999），“推展三級品管政策之我見”，第七屆公共工程品質管理研討
會論文集，行政公共工程委員會，Sept. 7~8，桃園中央大學。
5. 李美華，吳凱琳譯（1999），馬斯洛人性管理經典，商業週邊出版社。（原著：
Maslow, A. H., Deborah, C. S., and Gary H. (1998). Maslow on management.
John Wiley& Sons, N.Y.）
6. 李家慶（2003），營造生產科技本質與組織，成功大學土木所，未出版碩士論
文。
7. 張維麟（1985），“論施工規範”，營建管理，營建世界雜誌社，pp.56-58。
8. 張德周（1999），契約與規範，文笙書局。
9. 陳朝和（2000），時程規範，成功大學土木所，碩士論文。
10. 楊蓉昌（1990），企業組織與管理：工商管理，五版，五南圖書出版公司。
11. 葉宏安、張步陵（1998），“簡介公共工程施工綱要規範整編暨資訊整合中心
計畫”，土木水利，Vol.25，No.1，pp.40-57。
12. 劉福勳（1996），實用工程進度規劃與控制，詹氏書局。
13. 蔡守智（1991），契約與規範，詹氏書局。
14. 鄧東濱（1986），怎麼開好會議，長河出版社。

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校外：2003-07-14公開

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