簡易檢索 / 詳目顯示

研究生: 黃意清
Wijaya, Hartaty
論文名稱: 領導者親和型與嘲諷型幽默對員工情感與工作績效的影響
The effect of leader’s affiliative and aggressive humor toward employee’s emotion and job performance
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2019
畢業學年度: 107
語文別: 英文
論文頁數: 79
中文關鍵詞: 親和型幽默嘲諷型幽默領導引發的情緒情緒活力情緒疲憊工作績效
外文關鍵詞: affiliative humor, aggressive humor, leader triggered emotions, emotional vitality, emotional exhaustion, job performance
相關次數: 點閱:236下載:20
分享至:
查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報
  • 本研究目的是來探討如何兩個不同型的領導者幽默感會影響員工情感與工作績效。 由於領導者是員工的榜樣,因此我們認為領導為給予者和員工將成為接受者,因為員工會受到心理上的影響。這種情況最終會影響他們的行為以及工作績效在組織裡。一開始本研究探討的內容為領導者親和型幽默對領導引發正面情緒的關係,以及領導者嘲諷型幽默對領導引發敷面情緒的關係。而兩個關係的結果為正面相關。
    此外,情緒調節可以緩和領導者親和型幽默對領導引發正面情緒的關係。基於領導者引發的情緒,員工將通過心理狀態做出反應,他們會感到遊活力或疲憊。之後,由於這種心理狀態出現了,這會影響到員工的行為。本研究表明,情緒活力調節領導者引發正面情緒與工作績效之間的關係。而情緒疲憊並沒有調解領導者引發負面情緒與工作表現之間的關係。 根據目前的研究,為了提高員工的工作績效,領導者可以考慮將幽默作為他們與員工的溝通方式,讓員工在工作場所可以更快樂。

    The study purposes for examining the effect of two kinds of different humor in leadership toward employee emotion and performance. Since leaders are the role model for employees, we assumed that leaders as giver and employees will become the receiver as they will be affected psychologically. This situation will eventually shape their behavior and further affect their work performance in organization. We covered our study by examining the relationship of affiliative humor toward leader triggered positive emotion and aggressive humor toward leader triggered negative emotion. The result showed that both relationships positively related.
    Furthermore, emotional regulation moderates the effect of aggressive humor toward leader triggered positive emotion. Next, based on leader triggered emotion, employee will response through psychological state either they will feel alive or exhausted. After that, since this psychological state is showed up, this will take effect on how employees behaved. This study showed that emotional vitality mediates the positive relationship of leader triggered negative emotion to job performance. Following by emotional exhaustion doesn’t mediates the relationship of leader triggered negative emotion to job performance. Based on current study, to improve employees job performance, leaders might consider to use humor as their communication tactics with employees, that the use of humor to let employees more happy in workplace.

    ABSTRACT II 摘要 III ACKNOWLEDGES IV TABLE OF CONTENTS V LIST OF TABLES IX LIST OF FIGURES X CHAPTER ONE INTRODUCTION 1 1.1 Research Background and Motivation 1 1.2 Research Questions 4 1.3 Research Structure 4 CHAPTER TWO LITERATURE REVIEW 6 2.1 Affiliative humor and leader-triggered positive emotion 9 2.2 Aggressive humor and leader-triggered negative emotion 10 2.3 The mediating role of psychological state 11 2.3.1 Leader triggered positive emotion, emotional vitality, and job performance 13 2.3.2 Leader triggered negative emotion, emotional exhaustion, and job performance 14 2.4 The moderating effect of member power distance toward affiliative humor and leader triggered positive emotion 15 2.5 The moderating effect of emotional regulation toward aggressive humor and leader triggered negative emotion 17 CHAPTER THREE RESEARCH DESIGN AND METHODOLOGY 19 3.1 Research Framework 19 3.2 Research Hypotheses 20 3.3 Measurement 21 3.3.1 Sense of humor 21 3.3.2 Leader triggered emotions 21 3.3.3 Emotional vitality 22 3.3.4 Emotional exhaustion 22 3.3.5 Member power distance 22 3.3.6 Emotional regulation 22 3.3.7 Job performance 22 3.3.8 Control variables 23 3.4 Questionnaire Design 23 3.4.1 Affiliative humor 23 3.4.2 Aggressive humor 24 3.4.3 Leader triggered positive emotion 25 3.4.4 Leader triggered negative emotion 26 3.4.5 Emotional vitality 26 3.4.6 Emotional exhaustion 27 3.4.7 Member power distance 28 3.4.8 Emotional regulation 28 3.4.9 Job performance 29 3.4.10 Control variables 29 3.5 Data Analysis Methods 30 3.5.1 Descriptive statistical analysis 30 3.5.2 Reliability analysis 31 3.5.3 Confirmatory factor analysis (CFA) and Validity analysis 31 3.5.4 Pearson correlation coefficient 32 3.5.5 Common method variance (CMV) and Non-response bias 32 3.5.6 Hierarchical multiple regression analysis 33 CHAPTER FOUR RESEARCH RESULTS 34 4.1 Descriptive Analysis 35 4.2 Reliability Analysis 36 4.3 Confirmatory Factor Analysis 37 4.4 Common Method Variance 39 4.5 Non-Response Bias 40 4.6 Pearson Correlation 41 4.7 Hypotheses Testing 43 4.7.1 Regression Analysis 44 4.7.1.1 Affiliative Humor, Leader Triggered Positive Emotion, and Member Power Distance 44 4.7.1.2 Aggressive Humor, Leader Triggered Negative Emotion, and Emotional Regulation 46 4.7.1.3 Leader Triggered Emotions, Psychological State, and Job Performance 48 CHAPTER FIVE CONCLUSION AND DISCUSSIONS 50 5.1 Theoretical Implications and Research Contributions 53 5.2 Practical Implications 54 5.3 Limitations and Future Research 55 REFERENCES 56 APPENDICES 62 Questionnaire for Leader (Chinese Version) 62 Questionnaires for Employee (Chinese Version) 67 Questionnaires for Leader (English Version) 71 Questionnaire for Employee (English Version) 76

    Anand, S., Vidyarthi, P., & Rolnicki, S. (2018). Leader-member exchange and organizational citizenship behaviors: Contextual effects of leader power distance and group task interdependence. The Leadership Quarterly, 29(4), 489-500.
    Antonakis, J., & Atwater, L. (2002). Leader distance: A review and a proposed theory. The Leadership Quarterly, 13(6), 673-704.
    Arkes, H. R., Herren, L. T., & Isen, A. M. (1988). The role of potential loss in the influence of affect on risk-taking behavior. Organizational behavior human decision processes, 42(2), 181-193.
    Avolio, B. J., Zhu, W., Koh, W., & Bhatia, P. (2004). Transformational leadership and organizational commitment: Mediating role of psychological empowerment and moderating role of structural distance. Journal of Organizational Behavior: The International Journal of Industrial, Occupational Organizational Psychology Behavior, 25(8), 951-968.
    Cooper, C. D. (2005). Just joking around? Employee humor expression as an ingratiatory behavior. Academy of management review, 30(4), 765-776.
    Cooper, C. D., Kong, D. T., & Crossley, C. D. (2018). Leader Humor as an Interpersonal Resource: Integrating Three Theoretical Perspectives. Academy of Management Journal, 61(2), 769-796.
    Coté, S. (2005). A social interaction model of the effects of emotion regulation on work strain. Academy of management review
    30(3), 509-530.
    Crawford, C. B. (1994). Theory and implications regarding the utilization of strategic humor by leaders. Journal of Leadership Studies, 1(4), 53-68.
    Davidson, K., & MacGregor, M. W. (1998). A critical appraisal of self‐report defense mechanism measures. Journal of personality, 66(6), 965-992.
    Davies, M., Stankov, L., & Roberts, R. D. (1998). Emotional intelligence: In search of an elusive construct. Journal of personality social psychology, 75(4), 989.
    Derue, D. S., Nahrgang, J. D., Wellman, N., & Humphrey, S. E. (2011). Trait and behavioral theories of leadership: An integration and meta‐analytic test of their relative validity. Personnel psychology, 64(1), 7-52.
    Dorfman, P. W., & Howell, J. P. (1988). Dimensions of national culture and effective leadership patterns: Hofstede revisited. Advances in international comparative management, 3(1), 127-150.
    Farh, J.-L., Hackett, R. D., & Liang, J. (2007). Individual-level cultural values as moderators of perceived organizational support–employee outcome relationships in China: Comparing the effects of power distance and traditionality. Academy of Management Journal, 50(3), 715-729.
    Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 18(1), 39-50.
    George, J. M. (1991). State or trait: Effects of positive mood on prosocial behaviors at work. Journal of applied psychology, 76(2), 299.
    Goodwin, R. E., Groth, M., & Frenkel, S. (2011). Relationships between emotional labor, job performance, and turnover. Journal of Vocational Behavior, 79(2), 538-548.
    Grandey, A. A. (2000). Emotional regulation in the workplace: A new way to conceptualize emotional labor. Journal of occupational health psychology, 5(1), 95.
    Hofstede, G. (1980). Motivation, leadership, and organization: do American theories apply abroad? Organizational dynamics, 9(1), 42-63.
    Howland, M., & Simpson, J. A. (2014). Attachment orientations and reactivity to humor in a social support context. Journal of Social Personal Relationships, 31(1), 114-137.
    Hülsheger, U. R., Alberts, H. J., Feinholdt, A., & Lang, J. W. (2013). Benefits of mindfulness at work: the role of mindfulness in emotion regulation, emotional exhaustion, and job satisfaction. Journal of applied psychology, 98(2), 310.
    Joseph, D. L., & Newman, D. A. (2010). Emotional intelligence: an integrative meta-analysis and cascading model. Journal of applied psychology, 95(1), 54.
    Kark, R., & Carmeli, A. (2009). Alive and creating: The mediating role of vitality and aliveness in the relationship between psychological safety and creative work involvement. Journal of Organizational Behavior, 30(6), 785-804.
    Kidwell Jr, R. E., Mossholder, K. W., & Bennett, N. (1997). Cohesiveness and organizational citizenship behavior: A multilevel analysis using work groups and individuals. Journal of management, 23(6), 775-793.
    Kirkman, B. L., Chen, G., Farh, J.-L., Chen, Z. X., & Lowe, K. B. (2009). Individual power distance orientation and follower reactions to transformational leaders: A cross-level, cross-cultural examination. Academy of Management Journal, 52(4), 744-764.
    Law, K. S., Wong, C.-S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied psychology, 89(3), 483.
    Lee, H., & Kwak, N. (2014). The affect effect of political satire: Sarcastic humor, negative emotions, and political participation. Mass Communication and Society, 17(3), 307-328.
    Long, D. L., & Graesser, A. C. (1988). Wit and humor in discourse processing. Discourse processes, 11(1), 35-60.
    Martin, R. A. (1998). Approaches to the sense of humor: A historical review. The sense of humor: Explorations of a personality characteristic, 15, 15-60.
    Martin, R. A., & Lefcourt, H. M. (1983). Sense of humor as a moderator of the relation between stressors and moods. Journal of personality social psychology, 45(6), 1313.
    Martin, R. A., Puhlik-Doris, P., Larsen, G., Gray, J., & Weir, K. (2003). Individual differences in uses of humor and their relation to psychological well-being: Development of the Humor Styles Questionnaire. Journal of Research in Personality, 37(1), 48-75.
    Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job burnout. Annual review of psychology, 52(1), 397-422.
    Maslyn, J. M., & Uhl-Bien, M. (2001). Leader–member exchange and its dimensions: Effects of self-effort and other's effort on relationship quality. Journal of applied psychology, 86(4), 697.
    Napier, B. J., & Ferris, G. R. (1993). Distance in organizations. Human Resource Management Review, 3(4), 321-357.
    Nifadkar, S., Tsui, A. S., & Ashforth, B. E. (2012). The way you make me feel and behave: Supervisor-triggered newcomer affect and approach-avoidance behavior. Academy of Management Journal, 55(5), 1146-1168.
    Podsakoff, P. M., & Organ, D. W. (1986). Self-reports in organizational research: Problems and prospects. Journal of management, 12(4), 531-544.
    Preacher, K. J., & Hayes, A. F. (2008). Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior research methods, 40(3), 879-891.
    Pundt, A., & Herrmann, F. (2015). Affiliative and aggressive humour in leadership and their relationship to leader–member exchange. Journal of Occupational and Organizational Psychology, 88(1), 108-125.
    Pundt, A., & Venz, L. (2017). Personal need for structure as a boundary condition for humor in leadership. Journal of Organizational Behavior, 38(1), 87-107.
    Rich, B. L., Lepine, J. A., & Crawford, E. R. (2010). Job engagement: Antecedents and effects on job performance. Academy of Management Journal, 53(3), 617-635.
    Robert, C., Dunne, T. C., & Iun, J. (2016). The impact of leader humor on subordinate job satisfaction: The crucial role of leader–subordinate relationship quality. Group Organization Management, 41(3), 375-406.
    Romero, E. J., & Cruthirds, K. W. (2006). The use of humor in the workplace. Academy of Management Perspectives, 20(2), 58-69.
    Ryan, R. M., & Frederick, C. (1997). On energy, personality, and health: Subjective vitality as a dynamic reflection of well‐being. Journal of personality, 65(3), 529-565.
    Shamir, B. (1995). Social distance and charisma: Theoretical notes and an exploratory study. The Leadership Quarterly, 6(1), 19-47.
    Shih, H.-A., Chiang, Y.-H., & Hsu, C.-C. (2013). High performance work system and HCN performance. Journal of Business Research, 66(4), 540-546.
    Stillman, T. F., Baumeister, R. F., Vohs, K. D., Lambert, N. M., Fincham, F. D., & Brewer, L. E. (2010). Personal philosophy and personnel achievement: Belief in free will predicts better job performance. Social Psychological Personality Science, 1(1), 43-50.
    Tyler, T. R., Lind, E. A., & Huo, Y. J. (2000). Cultural values and authority relations: The psychology of conflict resolution across cultures. Psychology, Public Policy, Law, 6(4), 1138.
    van Gelderen, B. R., Konijn, E. A., & Bakker, A. B. (2017). Emotional labor among police officers: A diary study relating strain, emotional labor, and service performance. The International Journal of Human Resource Management, 28(6), 852-879.
    Wright, T. A., & Bonett, D. G. (1997). The contribution of burnout to work performance. Journal of Organizational Behavior: The International Journal of Industrial, Occupational Organizational Psychology Behavior
    18(5), 491-499.
    Wright, T. A., & Cropanzano, R. (1998). Emotional exhaustion as a predictor of job performance and voluntary turnover. Journal of applied psychology, 83(3), 486.
    Yam, K. C., Christian, M. S., Wei, W., Liao, Z., & Nai, J. (2018). The mixed blessing of leader sense of humor: Examining costs and benefits. Academy of Management Journal, 61(1), 348-369.
    Zapf, D., & Holz, M. (2006). On the positive and negative effects of emotion work in organizations. European journal of work organizational psychology, 15(1), 1-28.

    下載圖示 校內:2024-01-01公開
    校外:2024-01-01公開
    QR CODE