| 研究生: |
李思嫺 Lee, Szu-Hsien |
|---|---|
| 論文名稱: |
組織內外部因素、建立自有品牌決策與廠商績效之關聯性研究 The research of relationships among the internail and external determinants, the branding decisions, and the performance of the firms. |
| 指導教授: |
陳忠仁
Cheng, Chung-Jen |
| 學位類別: |
碩士 Master |
| 系所名稱: |
管理學院 - 企業管理學系 Department of Business Administration |
| 論文出版年: | 2003 |
| 畢業學年度: | 91 |
| 語文別: | 中文 |
| 論文頁數: | 110 |
| 中文關鍵詞: | 市場特性 、核心能力 、組織資源 、環境不確定性 、自有品牌 |
| 外文關鍵詞: | branding decision, market characteristics, core competence, organization resources, environment uncertainties |
| 相關次數: | 點閱:83 下載:5 |
| 分享至: |
| 查詢本校圖書館目錄 查詢臺灣博碩士論文知識加值系統 勘誤回報 |
過去台灣以國際之間代工基地聞名,但是近年來相較於東南亞其他新興國家,台灣因為經濟的發展,勞工成本上升、製造環境惡化,使得過去所具備的比較利益正在消逝,買主容易移轉至其他生產成本更低的國家下代工訂單。台灣廠商是否應建立自有品牌以在代工業務之外尋求出路,成為一關注之焦點。而當外部環境處於高度變動之下,企業如何審視企業資源及核心能力,抉擇自有品牌之建立與否以進入目標市場,進而創造較佳之績效展現,卻是相關文獻中較少探討之課題。本研究以此為研究動機,試圖由過去學者所提出的理論整理出一個影響建立自有品牌決策之因素,及其對廠商績效影響之模型,配合實證的方式來驗證這些假設,並提出以下三項主要之研究目的:
1. 探討外在環境的不確定性、市場特性,以及內部組織資源完整性、核心能力,對廠商是否建立自有品牌決策之影響。
2. 探討廠商建立自有品牌決策是否會對廠商績效有所影響。
3. 探討組織內外部條件和建立自有品牌決策的交互作用下,是否對廠商績效有所影響。
本研究主要探討組織在發展過程中,內外在因素對組織是否建立自有品牌及其對組織績效之影響。依據四項組織之內、外部因素:環境不確定性、組織資源完整性、核心能力及市場特性對建立自有品牌決策之影響做出假設1-4;建立自有品牌決策對廠商績效之影響做出假設5;而上述四項組織內外部因素與建立自有品牌決策之交互作用對廠商績效之影響則做出假設6-9。
本研究的母體是以中華徵信所所公布的5000大企業為主要調查對象,涵蓋了一般製造業、高科技產業及服務業,採取分層隨機抽樣,分為五層以亂數表選取之,共計發放450份問卷,問卷詢問對象為公司之高階管理者,並以公司為單位一家廠商寄出一份樣本。回收之有效問卷為95份,問卷之有效回收率為21.11%。
研究結果發現產環境不確定性、組織資源完整性、核心能力及市場特性的確會對建立自有品牌決策產生影響;且上述四項因素與建立自有品牌決策的交互作用結果會產生較佳之廠商績效。鑑於此結果,本研究鼓勵台灣企業改變過去著眼於快速短期回收的經營模式,掌握自身的核心能力並發展出學習新能力的架構,建立與發展國際品牌,使台灣的企業在國際競爭中脫穎而出。
Recently, with the increase of production and labor cost, Taiwan's advantage of low cost has been replaced by Mainland China and other countries in Southeast Asia. Therefore, in order to reduce the impact of environment changes, Taiwan has to shift its attention and upgrade levels under different operating patterns. Building up brands is a good way. Although the increasing importance of the business branding decision, little has been done in the literature in examining the relationships among the internal and external determinants, the branding decisions, and the performance of the firms. Therefore, this study attempts to fill the gap in the literature by providing an integrative research framework through extensive literature review to identify the key determinants and to examine the relationships among these determinants, the branding decision, and the performance of the firms. Based on transaction cost theory and resource-based perspective, hypotheses were proposed and then examined through an empirical study.
The population in the study is the top 5000 firms of Taiwan listed in the China Credit Information Service Incorporation. A random stratified sampling method was used to select 90 firms in each of the five levels. 450 questionnaires were mailed. Of the 450 questionnaires mailed, 110 responses were received and fifteen of them were incomplete. The remaining 95 valid and complete questionnaires were used for the quantitative analysis. It represents a useable response rate of 21.11%.
The major finding of this study include: First, the results of the logistic analyses show support for the direct effects of environment uncertainties, organization resources, core competence, and market characteristics on the business branding decision. Secondly, the results of the T-test suggest that the branding decision does not have direct impacts on the firms’ performance. Finally, the results of ANOVA analyses indicate that the environment uncertainties, organization resources, core competence and market factors have interaction effects with the branding decision on the performances of the firms.
李明源(民90),「環境不確定性、組織性整合與新產品開發績效關係之研究」,國立中央大學企業管理研究所未出版碩士論文
許士軍(民72),「現代行銷管理」,商略印書館
黃銘章(民91),「影響代工供應商與顧客間夥伴關係因素之研究-以台灣電子資訊產業為例」,國立政治大學企業管理研究所未出版博士論文
張靜宜(民88),「臺灣主機板廠商的業務型態選擇策略-以資源基礎之觀點」,國立東華大學國際企業管理研究所未出版碩士論文
張秀屏(民89),「自創品牌策略、核心資源類型對品牌權益績效關係之研究-國際化企業策略聯盟之實證」,私立中原大學企業管理研究所未出版碩士論文
中華民國自創品牌協會 (民80),「品牌行銷實戰-12家企業自創品牌成功的歷程」,卓越文化事業股份有限公司
石滋宜(民87),「一個台商自創品牌的成功故事」,能力雜誌,第505期,頁84-85
呂麗米(民78),「自創品牌的檢討座談會記實」,臺灣經濟研究月刊,第十二卷第二期,頁18-25。
吳青松(民79),「國際策略聯盟與經營績效評估-美國電腦製造業為例」,產業科技研究發展管理論文集,中國生產力中心
吳思華(民87),「策略九說-策略思考的本質」,臉譜文化事業股份有限公司
吳穎飛(民83),「推動我國國家產品形象的基本概念」,台灣經濟研究月刊,第十七卷第五期,頁19-22。
李吉仁、陳振祥(民87),「中小企業轉型與升級經營模式之研究-由OEM轉型為ODM、自有品牌模式」,經濟部中小企業處委託研究,期末報告
李秋慧(民75),「臺灣廠商國際化下之品牌策略:產業條件與自創品牌之個案分析」,臺灣大學商學研究所未出版碩士論文
李瑞穎(民81),「自創國際品牌競爭力之研究」,政治大學企業管理研究所未出版碩士論文
林晉寬(民84),「從資源基礎理論探討資源特性與成長策略之關係」,政治大學企業管理研究所未出版博士論文
林銘松(民84),「台灣自創品牌廠商國際行銷通路選擇之研究-以資訊電子業為例」,交通大學商業教育學研究所未出版碩士論文
邱士哲(民87),「台灣自有品牌廠商市場導向之組織學習與組織能力之研究」,東吳大學國際貿易研究所未出版碩士論文
邱詩文(民88),「台灣中小企業預約新世紀競爭優勢」,卓越雜誌,10月號,頁28-32
施振榮(民85),「再造宏碁」,天下文化
胡若堯(民82),「自創品牌關鍵成功因素之研究」,臺灣大學商學研究所未出版碩士論文
張燕勤(民86),「品牌與通路策略對行銷績效影響之探討」,輔仁大學織品服裝研究所未出版碩士論文
張簡庭芳(民85),「公司對於自創品牌與接受原廠委託製造策略選擇之研究-以臺灣自行車整車產業為例」,淡江大學國際貿易研究所未出版碩士論文
莊素玉、方雅惠合著(民89),「施振榮與宏碁集團的策略聯盟」,天下遠見出版
陳更生、林唐裕(民78),「OEM?還是自創品牌?」,台灣經濟研究月刊,第134期,頁44-48
陳春杏(民81),「政府在企業國際化上之功能-以自創品牌為例」,臺灣大學商學研究所未出版碩士論文
陳重任(民86),「台灣企業邁入自有品牌之企業策略與設計參與研究」,成功大學工業設計研究所未出版碩士論文
陳振燧(民85),「顧客基礎品牌權益衡量與建立之研究」,政治大學企業管理研究所未出版博士論文
陳慈暉(民87),「GIANT揚名五極市場的品牌行動」,能力雜誌,第505期,頁44-47
陳詩豪、孫盈哲(民78),「從經濟學的觀點看自創品牌」,台灣經濟研究月刊,第134期,頁31-35
陳時奮(民86),「何時是建立國際品牌的時機」,世界經理文摘,第131期
黃蕙娟(民79),「臺灣企業國際上自創品牌策略之研究」,政治大學企業管理研究所未出版碩士論文
廖志德(民87),「宏碁建立屬於消費者的Acer」,能力雜誌,第505期,頁32-35
劉秀美(民82),「台灣自行車產業品牌化決策之研究」,政治大學企業管理研究所未出版碩士論文
蔡靜怡(民86),「我國廠商國際自創品牌策略之研究」,臺灣大學國際企業研究所未出版碩士論文
楊艾俐(民89),「智行車築夢天下」,天下雜誌,第228期,頁62-70
賴大衛(民80),「品牌行銷實戰」,
外貿協會(民85),「我國自創品牌廠商實例研究報告」,市場調查報告
吳思華(民79),「交易成本理論在企業經營策略與組織管理上之涵義」,管理新思潮,中華民國管理科學學會,頁109-139
吳思華(民85),「策略九說:策略的思考本質」,初版,麥田出版社
黃延聰(民91),「交易成本與組織能力觀點的比較與整合」,中山管理評論,第十卷第二期,頁261-289
湯明哲、李吉仁(民88),「外包與專業製造廠商-雙贏的策略」,遠見雜誌12月號,頁172-174。
陳光榮(民90),「高科技產業的行銷策略」,經濟部評論報告
Aaker, D. A. (1989), Managing Assets and Skills: The Key to a Sustainable Competitive Advantage, California Management Review, 31(2), 91-106.
Aaker, D. A. (1991), Managing Brand Equity, New York:The Free Press.
Aaker, D. A. (1996), Building Strong Brand, New York:The Free Press.
Alexander, N. (1992), Saturation and Internationalization: The Future of Grocery Retailing in the UK, International Journal of Retail & Distribution Management, May/Jun, 20(3), 33.
Amit, R., J. Paul and J. H. Schoemaker (1993), Strategic Assets and Organizational Rent, Strategic Management Journal, Jan. 1, 14(1), 33-46.
Arnold, D. (1992), The Handbook of Brand Management, Century Business: The Economist Books.
Barney, J. B. (1986), Strategic Factor Markets: Expectations, Luck, and Business Strategy, Management Science, 32(10), 1231-1241.
Barney, J. B. (1991), Firm Resources and Sustained Competitive Advantage, Journal of Management, 17, 99-120.
Barney, J. B. (1991), Firm Resources and Sustained Competitive Advantage, Journal of Management, 17(1), 99-120.
Bartlett, C. A. and G. Smantra (1989), Managing Across Borders: The Transnational Solution, Boston, MA: Harvard Business School Press.
Barwise, P. (1993), Introduction to the Special Issue on Brand Equity, International Journal of Research in Marketing, 10(1).
Bennett, P. D. (1988), Dictionary of Marketing Terms, Chicago, IL: The American Marketing Association.
Black, J. A. and K. B. Boal (1994), Strategic Resources: Traits, Configuration and Paths to Susstainable Competitive Advantage, Strategic Management Journal, 15, 131-148.
Blackett, T. (1991), The Valuation of Brands, Marketing Intelligence & Planning, 9 (1), 27-35.
Blancero, D., J. Boroskym and L. Dyer (1995), Key Competencies for a Transformed Human Resource Organization: Results of a Field Study, Human Resource Management, 35(3), 383-403.
Boonghee, Y., N, Donthu and S, Lee (2000), An Examination of Selected Marketing Mix Elements and Brand Equity, Academy of Marketing Science Journal, 28(2), 195-211.
Boyd, H. W., O. C. Walker and J. C. Larreche (1995), Marketing Management: A Strategic Approach with A Global Orientation, Richard D. Irwin Inc., US.
Briance, M., B. Aloke, and J. Mamnoon (1998), Dynamics of Core Competencies in Leading Multinational Companies, California Management Review, 40(4), 117-132.
Bryan and K. H. Shankar (1995), Buyer Responses to New Product Announcements: A Conceptual Framework, In: 1996 Winter Educators’ Conference, Marketing Theory and Applications. Edward A. and B. W. Kamakura (eds.), Chicago, IL: American Marketing Association, 56-62.
Chandler, A. D. (1962), Strategy and Structure, Cambridge: Harvard University Press.
Chatterjee, S. and B. Wernerfelt (1994), The Link Between Resources and Type of Diversification: Theory and Evidence, Strategic Management Journal, 15(Summer), 131-148.
Coase, R. (1937), The nature of the firm, Economiica, 4, 386-405.
Collis, D. B. (1991), A Resource-Based Analysis of Global Competition: The Case of The Bearings Industry, Strategic Management Journal, 12, 49-68.
Collis, D. B. and J. Montgomery (1997), Corporate Strategy-Resources and the Scope of the Firm, Irwin Book Team, 28-29.
Crainer, S. (1995), The Real Power of Brands: Making Brands Work for Competitive Advantage, London: Pitman Publishing.
Daft, R. L., J. Sormunem and D. Parks (1988), Chief Executive Scanning, Environmental Characteristics, and Company Performance: An Empirical Study, Strategic Management Journal, 9, 123-139.
Dahlstrom, R. and A. Nygaard (1999), An Empirical Investigation of Ex Post Transaction Costs in Franchised Distribution Channels, Journal of Marketing Research, 36 (May), 160-170.
Day, G. S. and K, Saul (1987), Cooperation Behavior in Vertical Markets: The Influence of Transaction Costs and Competitive Strategies, Review of Marketing; Michael J. Houston, ed., Chicago, IL: American Marketing Association, 39-66.
De Leo, F. (1994), Understanding the Root of Your Competitive Advantage From Product /Market Competition to Competition as a Multiple-layer Game, Competence-Based Competition, Chapter 2, 35-55.
Dibb, S., S. Pride and O. C. Ferrell, (1997), Marketing: Concepts and Strategies, 3rd European ed., Boston, MA: Houghton Mifflin.
Dierickx, I., K. Cool and J. B. Barney (1989), Asset Stock Accumulation and Sustainability of Competitive Advantage, Management Science, 35(12), 1504-1513.
Domberger, S. (1998), The Contracting Organization: A Strategic Guide to Outsourcing, New York: Oxford University Press.
Doyle, P. (1990), Building Successful Brands: The Strategic Options, Journal of Consumer Marketing, 7, 5-20.
Duncan, R.B. (1972), Characteristics of Organizational Environments and Perceived Environmental Uncertainty, Administrative Science Quarterly, 17, 313-327.
Eisenhardt K. M. (2000), Dynamic Capabilities: What Are They, Strategic Management Journal, 21, 1105-1121.
Eliashberg, J. and T. S. Robertson (1988), New Product Preannouncing Behavior: A Market Signaling Study, Journal of Marketing Research, 25 (August), 282-292.
Erramilli, M. K. and C. P. Rao (1993), Service Firms’ International Entry-Mode Choice: A Modified Transaction-Cost Approach, Journal of Marketing, 57(July), 19-38.
Farquhar, P. H. (1990), Managing Brand Equity, Journal of Advertising Research, August/September, 7-12.
Gallon, M. R., Stillman, H. M. and Coates, D. (1995), Putting Core Competency Thinking into Practice, Research Technology Management, May-June, 20-28.
Gatignon, H. (1990), Brand Introduction Strategies and Competitive Environments, Journal of Marketing Research, 27, 390-401.
Gifford, W. E., H. R. Bobbitt and J. W. Slocum (1979), Message Characteristics and Perceptions of Uncertainty by Organizational Decision Makers, Academy Of Management Journal, 22(3), 458.
Grant R. M. (1991), The Resource-Based Theory of Competitive Advantage: Implications for Strategy Formulation, California Management Review, 33(3), 114-135.
Hall, R. (1993), A Framework Linking Intangible Resources and Capabilities to Sustainable Competitive Advantage, Strategic Management Journal, 14, 607-618.
Hamel, G. and Prahalad, C. K. (1993), Strategy as stretch and leverage, Harvard Business Review, March-April, 75-84.
Hamel, G., and Heene, A. (1994), Competence-Based Competition, New York: McGraw-Hill.
Hennart, J. F. (1988), A Transaction Costs Theory of Equity Joint Ventures, Strategic Management Journal, 9, 361-374.
Hill, C. W. L. and Hoskisson, R. E. (1987), Strategy and Structure in the Multiproduct Firm, The Academy Of Management Review, 12(2), 331-342.
Hill, C. W. L. and W. C. Kim (1988), Searching for a Dynamic Theory of the Multinational Enterprise: A Transaction Cost Model, Strategic Management Journal, 9, Special Issue, 93-104.
Hill, C. W. L., P. Hwang and W. C. Kim (1990), An Eclectic Theory of the Choice of International Entry Mode, Strategic Management Journal, 11, 117-128.
Hultink, E. J., Hart, S., Robben, H. S. J. and Griffin, A. (2000), Launch Decision and New Product Success: An Empirical Comparison of Consumer and Industrial Products, Journal of Product Innovation Management, 17(1), 5-23.
Jao, I. Y. (1996), The Determinants of Enter-partner Learning in Cross-border Contract Manufacturing Alliance – A Study of Taiwanese IT Firms, unpublished Ph. D. Thesis, London Business School.
Joachimsthaler, E. and D. A. Aaker (1997), Building Brands Without Mass Media, Harvard Business Review, Jan-Feb, 39-50.
Kamakura, W. and G. Rrssell (1993), Measuring Brand Value With Scanner Data, International Journal of Research in Marketing, 10, 9-22.
Keller, K. L. (1993), Conceptualizing, Measuring, and Managing Customer- Based Brand Equity, Journal of Marketing, January, 1-22.
Keller, K. L. (1998), Strategic Brand Management: Building, Measuring, and Managing Brand Equity, Prentice Hall.
Keller, K. L. (2000), The Brand Report Card, Harvard Business Review, 78(1), 147-157.
Kim, P. (1990), A Perspective on Brands, Journal of Consumer Marketing, Fall, 20-30.
Kim, W. C. and P. Hwang (1992), Global Strategy and Multinationals’ Entry Mode Choice, Journal of International Business Studies, 23(1), 29-53.
Klein, G. F. and V. J. Roth (1990), A Transaction Cost Analysis Model of Channel Integration in International Markets, Journal of Marketing Research, 27(May), 196-208.
Kotler, P. (1991), Marketing Management: Analysis, Planning and Control, 5th ed, Englewood Cliffs: Prentice-Hall Inc.
Kotlet, P., S. M. Leong, S. H. Ang, and C. T. Tan, (1996), Marketing Management: An Asian Perspective, Singapore, Prentice Hall, 555.
Lawrence, P. R. and J.W. Lorsch (1967), Differentiation and Integration in Complex Organizations, Administrative Science Quarterly, 12(June), 1-47.
Lei, D. T. (1997), Competence-Building, Technology Fusion and Competitive Advantage: The Key Roles of Organizational Learning and Strategic Alliances, International Journal of Technology Management, 14(2/3/4), 208-237.
Leonard-Barton, D. (1992), Core Capabilities and Core Rigidities: A Paradox in Managing New Product Development, Strategic Management Journal, 13, 111-125.
Lessard, J. P. (1988), Merger Selection Strategy: A Multidimensional Perspective, Akron Business and Economic Review, 19(3), 15-35.
Lilly, B. and R. Walters (1997), Toward a Model of New Product Preannouncement Timing, Journal of Product Innovation Management, 14(1), 4-20.
Long, C. and V. Koch (1995), Using Core Capabilities to Create Competitive Advantage, Organizational Dynamics, 24(1), 6-22.
Marino, K. E. (1996), Developing Consensus on Firm Competencies and Capabilities, The Academy of Management Executive, 10(3), 40-49.
Matthews, C. H. and S. G. Scott (1995), Uncertainty and Planning in Small and Entrepreneurial Firms: An Empirical Assessment, Journal of Small Business Management, 33(4), 34-52.
McDonald, M (1989), Marketing Plans, Butterworth-Heinemann, Oxford.
McKenna, R. (1995), Real-Time Marketing, Harvard Business Review, 73(4), 87-95.
Miles, R. E. and C. C. Snow (1978), Organizational Strategy, Structure and Process, New York, McGraw-Hill.
Miller, K. D. (1993), Industry and Country Effects on Manager’s Perception of Environment Uncertainty, Journal of International Business Studies, 24(4), 693-714.
Mudambi, R., P. Doyle and V. Wong (1997), An Exploration of Branding in Industrial markets, Industrial Marketing Management, 26, 423-446.
Onkvisit, S. and J. J. Shaw (1989), The International Dimension of Branding: Strategic Consideration and Decisions, International Marketing Review, 6(3), 22-34.
Pak, Y. S. (2002), The Effect of Strategic Motives on the Choice of Entry Modes: An Empirical Test of International Franchisers, Multinational Business Review, Spring, 28-36.
Penrose, E. (1958), The Theory of the Growth of the Firm, Oxford: Basilv Blackwell.
Peteraf, M. A. (1993), The Cornstones of Competitive Advantage: A Resource-Based View, Strategic Management Journal, 14(3), 179-191.
Porter, M. E. (1980), Competitive Strategy: Techniques for Analyzing Industries and Competitors, NY: Free Press.
Porter, M. E. (1986), Changing Pattern of International Competition, California Management Review, 28(2), 9-40.
Prahalad, C. K. and G. Hamel (1990), The Core Competence of the Corporation, Harvard Business Review, 68(3), 79-91.
Pride, W. M. (1991), Marketing: Concepts and Strategies, 7th ed.
Rindfleisch, A. and J. Heide (1997), Transaction Cost Analysis: Past, Present, and Future Applications, Journal of Marketing, 61(October), 30-54.
Robbins, S. P. (1996), Organizational Behavior, 7th ed., Englewood Cliffs, NJ: Prentice Hall International, Inc.
Rumelt, R. P. (1984), Towards A Strategic Theory of The Firm, In Competitive Strategic Management, ed. R. B. Lamb, 566-570. Englewwood Cliffs, NJ: Prentice-Hall
Sak O. and J. J. Show (1991), The International Dimension of Branding: Strategic Considerations and Decisions, International Marketing Review, 6(3), 22-34.
Scott W., L. Light, and J. Goldstine (1999), What High-Tech Managers Need to Know About Brands, Harvard Business Review
Simon, H. (1979), Dynamics of Price Elasticity and the Product Life Cycle: An Empirical Study, Working Paper, Sloan School of Management, M.I.T.
Tampoe, M. (1994), Exploiting the Core Competences of Your Organization, Long Range Planning, 27(4), 66-67.
Teece, D. J., G. Pisano and A. Shuen (1997), Dynamic Capabilities and Strategic Management, Strategic Management Journal, 18(7), 509-533.
Tsang, E. W. K. (1997), Choice of International Technology Transfer Mode: A Resource-Based View, Management International Review, 37(2), 151-168.
Venkatraman, N. (1986), Measurement of Business Performance in Strategy Research: A Comparison of Approaches, Academy of Management Review, 11.
Wadia, K. (1997), The Future of Brand Marketing in Asia, Journal of Direct Marketing, 11(3), 58-63.
Wayland, R. E. and Cole, P. M. (2000),Customer connections: new strategies for growth, Harvard Business School Press.
Wernerfelt, B. (1984), A Resource-Based View of The Firm, Strategic Management Journal, 5, 171-180.
Wernerfelt, B. (1984), A Resource-Based View of the Firm, Strategic Management Journal, 5(2), 171-180.
Wernerfelt, B. (1985), Multiple Point Competition, Strategic Management Journal, 6, 87-96.
Williamson, O. E. (1975), Markets and Hierarchies: Analysis and Antitrust Implications, New York: The Free Press.
Williamson, O. E. (1985), The Economic Institutions of Capitalism: Firms, Markets, Relational Contraction, New York: The Free Press.
Winterscheid, B. C. (1994), Building Capability from Within: The Insiders’ View of Core Competence, In G. Hamel & A. Heene (ed.), Competence-based Competition, New York, NY: John Wiley & Sons, 265-292.
Yap, C. M. and W. E. Souder (1994), Factors Influencing New Product Success and Failure in Small Entrepreneurial High-Technology Electronics Firms, Journal of Product Innovation Management, 11(5), 420.
Dhar, S. K. and S. J. Hoch, (1997), Price Discrimination Using In-Store Merchandising, Journal of Marketing, 60, 17-30.