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研究生: 許雅靜
Xu, Ya-Jing
論文名稱: 探討員工主動性工作行為對員工績效之影響:以領導者-成員交換關係與內在動機為中介變數
Employee Proactive Work Behavior and Employee Performance: The Mediating Role of LMX and Intrinsic Motivation
指導教授: 史習安
Shih, Hsi-An
學位類別: 碩士
Master
系所名稱: 管理學院 - 國際企業研究所
Institute of International Business
論文出版年: 2021
畢業學年度: 109
語文別: 中文
論文頁數: 75
中文關鍵詞: 主動性工作行為領導者-成員交換關係內在動機工作績效組織公民行為
外文關鍵詞: Employee Proactive Work Behavior, Leader-Member Exchange, Intrinsic Motivation, Job Performance, Organizational Citizenship Behavior
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  • 隨著工作變得更加常動態和分散,員工必須更具響應性和靈活性,以應對變化的環境,員工的主動性已經成為公司可能希望發展成為長期成功的競爭優勢的重要資源。主動性成為組織成功的重要的決定因素,例如,隨著新的管理形式的發展,監督功能逐漸被弱化,公司將越來越依賴員工的個人主動性識別和解決問題,於是如何將員工主動性工作行為與員工績效連接就是當前企業的一大課題。因此,本研究從員工主動性工作行為的角度開始探討,了解員工主動性工作行為與員工績效的關係,接者,探討領導者-成員交換關係與內在動機於員工主動性工作行為與員工績效間的中介效果,最後,探討以領導者主動性工作行為為調節變數下,員工主動性工作行為與領導者-成員交換關係間是否會產生影響。

    The purpose of this thesis is to understand how employee proactive work behavior affects employee performance via leader-member exchange(hereinafter called the ‘LMX’) and intrinsic motivation. Meanwhile, this study also considered the effects of leader proactive work behavior, which can create an environment, as the moderator so as to provide a more complete research.
    This research focuses on employees and supervisors. The questionnaire is distributed in teams. Each team is composed of 1 supervisor and 2 to 5 employees. We collect data in China, and there are 200 respondents in total.
    The empirical results show that the positive relationships between (1)employees proactive work behavior and LMX, (2)intrinsic motivation and job performance, (3)intrinsic motivation and OCB, (4)employees proactive work behavior and job performance via LMX, (5)employees proactive work behavior and OCB via LMX.
    This study has important theoretical contributions. First, we choose proactive work behavior as the independent variable because proactive work behavior can be observed easily and are easier to get to output results. Second, we discuss whether employees’ job performance and OCB will be affected by employees’ proactive work behavior. In particular we identify what is the possible mechanism which bridges employees’ proactive work behaviors to employees’ performance. Third, in previous studies, there is no research focus on leader proactive work behavior. We discuss whether leader proactive work behavior will moderate the relationship between employees’ proactive work behavior and LMX.

    目錄 表目錄 VIII 圖目錄 VIII 第一章緒論 1 第一節研究背景與動機 1 第二節研究目的 3 第三節章節架構 4 第二章文獻探討 6 第一節主動性行為 7 一、主動性工作行為(Proactive work behavior) 7 第二節領導者-成員交換關係 9 一、領導者-成員交換關係(Leader-Member Exchange, LMX) 9 二、員工主動性行為和領導者-成員交換關係的關係 10 第三節內在動機 12 一、內在動機(Intrinsic motivation) 12 二、領導者-成員交換關係對員工主動性行為及內在動機的中介作用 13 第四節工作績效 14 一、工作績效(Job performance) 14 二、內在動機和工作績效的關係 15 第五節組織公民行為 15 一、組織公民行為(Organizational citizenship behavior, OCB) 15 二、內在動機和組織公民行為的關係 16 第六節領導者-成員交換關係的中介作用 17 一、領導者-成員交換關係對員工主動性工作行為及工作績效的中介作用 17 二、領導者-成員交換關係對員工主動性工作行為及組織公民行為的中介作用 18 第七節領導者主動性工作行為的調節作用 19 一、領導者主動性工作行為對員工主動性工作行為與領導者-成員交換關係間的調節作用 19 第三章研究方法 22 第一節研究架構 22 第二節研究假設 23 第三節研究變數 24 第四節問卷設計 26 第五節抽樣方法 33 第六節資料分析方法 34 第四章實證分析結果 36 第一節資料分析 36 第二節信度分析 41 第三節建構效度分析 48 第四節相關係數分析 51 第五節驗證性因素分析 54 第六節層級迴歸分析 55 第五章結論與建議 61 第一節 研究假設結果彙整 61 第二節研究結論與討論 62 第三節研究貢獻與限制 67 一、研究貢獻 67 二、研究限制 68 第四節研究建議 69 一、對後續研究之建議 69 二、對實務界之建議 70 參考文獻 71

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